Table Of Contents Why Choose an Outsourced Call Center Partner? Long-Term Impact of a Collaborative Partnership Evaluating Your Customer Experience Strategy When is it Time to Upgrade Your CX Strategy? Triggers for a CX Upgrade Why Should You Upgrade Your CX Strategy Regularly? Key Metrics for Your Customer Experience Strategy Choosing the Right Outsourced Call […]
The future of customer experience (CX) is shifting at an unprecedented pace, and brands that fail to keep up risk losing their competitive edge. The Top Customer Experience Goals Your Brand Needs to Pursue Now Brand expectations will continue to rise this 2025. The same goes for the demand for seamless, secure, and highly personalized […]
After more than three months of wellness sessions and weigh-ins, Drop It Like It’s Hot: The Open Access BPO Weight Loss Challenge reached its finale in a special awarding ceremony last February 5, 2025. Challengers from Manila and their colleagues gathered at the company’s Makati City office, while their Davaono counterparts met at the Davao […]
OABPO Taipei: Ten Years Strong Bohemian Flair in Manila An Awesome Decade in Davao Every year, multilingual Open Access BPO (OABPO) rings in the new year with a grand celebration, uniting its teams in a spirited kickoff that sets the tone for the months ahead. More than just parties, these are moments for employees to […]
The year 2025 presents a pivotal moment for customer experience (CX). Its future hinges on a delicate balance: leveraging technology to enhance efficiency while preserving the irreplaceable value of human connection. As companies grapple with this reality, the role of call center outsourcing is evolving rapidly, demanding a new breed of solutions that prioritize both […]
To cap off 2024, employees at Open Access BPO, a multilingual outsourcing firm, dedicated their final weekend to spreading holiday cheer by sharing meal with vulnerable members of the community. On December 27, volunteers from the company’s various teams and departments gathered in the company cafeteria to prepare hot rice meals. With the assistance of […]
Open Access BPO was recognized with the Prime Occupier Award by leading commercial property developer Robinsons Land Corporation (RLC) for its exceptional commitment to designing employee-centric workspaces and optimizing its offices at the Robinsons Summit Center (RSC) in Makati City. The award was presented during the unveiling of RSC’s newly renovated lobby on December 12, […]
The customer experience during holiday sales can get stressful. While physical stores generally deal with crowd control, ecommerce brands are concerned about their systems and servers being overwhelmed. This is a legitimate issue to be worried about, but it shouldn’t mean the customer experience has to take a backseat. So today, let’s dive into how […]
As a testament to its dedication to employee development, multinational customer support call center, Open Access BPO, is raising the bar for people growth with the launch of OACIS. Designed to inspire, support, and guide employees towards their goals, the new coaching platform aims to transform how the company nurtures talent. “OACIS is a significant […]