An omnichannel customer service strategy allows brands to connect with their clientele in better ways, but are you sure you’re doing it right? Technology managementโthe set of management principles that integrates tech resources to create an innovative processโwill never be an easy task. That’s why many business leaders struggle with implementing a flawless omnichannel approach. […]
Call Center Agents Call Center Industry Customer Experience Global Outsourcing Philippine Outsourcing News
Whenever businesses talk about outsourcing initiatives, it always comes down to a market that utilizes business process outsourcing (BPO) services. With a growth rate of 16% and a revenue of nearly $30 billion, the Philippines is known as one of the top call center countries in the world. What made Philippine call centers a dominant […]
Telling great customer support stories not only breathes life into your marketing strategy. It also lets you place your most-prized customers under the spotlight. Gathering valuable stories from your customers is an excellent way to make them part of your marketing initiatives. Doing so would make them feel valued, which can boost their brand loyalty. […]
Yet again, the Consumer Electronics Show (CES) impressed everyone with its exciting whirlwind of some of the coolest gadgets and tech trends in consumer electronics. And although these technologies are developed for the mainstream market, their applications in business are impossible to miss. We wouldn’t be surprised if the world’s most innovative brands are already […]
Throughout the years, customer service has evolved from being an unavoidable expenditure to a crucial component of brands’ business strategies. Company leaders now treat customer support as a brand differentiator, something that would help them tower over their competitors. This 2017, it will continue to be a requisite to organizations’ success. Unsurprisingly, the entire customer […]
The only way to build a high-performing call center is to recruit the right employees who possess the attitudes and skills that suit your company culture. Your customer support reps play a crucial role in ensuring that you can achieve your organizational goals and stick to your standards of excellent performance. You should thus be […]
Missed customer service calls aren’t something to be underestimated. Here’s what could happen if you’re not careful. Every interaction with a customer is an opportunity to solidify trust and strengthen relationships. During these crucial moments, your brand can show your customers how effective you are in addressing issues, answering questions, or finalizing sales. Unfortunately, this […]
It’s not enough to just look at the benefits. Consider these outsourcing challenges that could affect your decision-making. Time and time again, you hear of the benefits that come with outsourcing. The cost-effectiveness and external expertise offered by providers brings greater agility and efficiency for your brand. These benefits may be significant, but so are […]
There’s no one-size-fits-all formula for building a customer-centric brand. But one of the best ways to do so is to align your support and marketing strategies. As more and more company leaders come to realize that customer service and marketing cannot function effectively without the other, the line between the two has begun to blur.
The only way to make your brand memorable is by providing consumers exactly what they want and need. Getting there, however, is a complex and difficult process. Every interaction with your support team presents a valuable opportunity to leave a lasting impression. Customers tend to remember those exceptional experiences where their needs were met, concerns […]