There are 7.5 billion people in the world, but only 3.7 billion are connected to the Internet, which translates to a 49.6% global penetration rate. This figure is quite disappointing, especially when we consider that the infrastructure for Internet access is widely available across the globe. China, for instance, has the biggest number of online […]
While doing your own research is a great idea, unknowingly believing some customer service myths may throw you off. Customer service has the power to make or break the success of an organization. Unfortunately, there are several customer service myths that can hinder its effectiveness. Today, we will debunk five common customer service misconceptions that […]
Mapping the customer’s journey is important, but did you know that agent journey mapping is also a thing? Discover why it matters here. Delivering exceptional customer experiences requires a deep understanding of the customer journey. However, it is equally important to consider the journey of the agents who provide that service. This is where agent […]
Table Of Contents The Importance of Customer Experience The Sacrifices Your Need to Be Prepared to Make The Challenges That Your Business Will Face When Providing an Amazing Customer Experience Understanding Customer Needs And Expectations Investing In Employee Training and Development Building a Skilled and Empowered Staff Allocating Resources For Customer Support Going The Extra […]
Customer attrition is one of the biggest nightmares of business owners, but you can turn it into a learning experience. Also known as customer churn or customer turnover, customer attrition is the rate at which customers discontinue doing business with a company or stop using its products or services. It’s a crucial metric for businesses […]
Some customer service techniques aren’t really long-term. In fact, there are some that you should completely abandon. The right customer service strategy plays a crucial role in shaping customer satisfaction, loyalty, and brand reputation. However, not all customer service techniques are created equal. It’s important to identify and abandon outdated approaches that no longer resonate […]
Have you ever heard of customer service branding? It’s a combination of company branding and customer service. Learn more about it here. Two crucial elements play a pivotal role in shaping success: company branding and customer service. Company branding represents the identity, values, and promises of your organization, while customer service encompasses the interactions and […]
Customer preferences are your guide to truly give satisfaction to your patrons. Here’s how you can adjust your customer care strategies for them. Every shopper has their own customer preferences and needs. As a savvy business owner, having distinct customer care strategies can significantly enhance the experience, drive satisfaction, and boost loyalty. Today, we’ll take […]
As digital scam artists keep honing their craft to outsmart ecommerce brands, how do you make sure your fraud prevention techniques are robust enough? When brands began moving their stores to the digital space, everybody expected swindlers to follow. Unsurprisingly, they’ve modernized their thieving tactics to adapt to the changing business landscape. And yet, even […]
In dealing with difficult customers, how much is too much? Here’s how to handle abusive customers in the call center. As a call center leader, you understand the significance of providing exceptional customer service to build positive relationships with your clientele. However, the unfortunate reality is that not all customers will treat your staff with […]