Did you know that upholding your customer data protection policy can have something to do with boosting customer experience? Businesses must prioritize the protection of customer data, especially when data breaches occasionally make headlines. A robust customer data protection policy not only safeguards sensitive information but also plays a crucial role in enhancing the overall […]
WASHINGTON DC, May 29, 2019 – Multilingual call center Open Access BPO was named a leading IT and business services company in a recent list unveiled by B2B ratings and reviews firm, Clutch. The Clutch Top IT & Business Service Companies 2019 list highlights more than 470 companies ranked in various categories. Open Access BPO […]
Despite the popularity of digital platforms, customers still prefer to reach the brands they support over the phone.
The Albanian language is spoken by over seven million people in Albania and in other countries like Greece, and Turkey. These Albanian speakers are nurturing a powerful market potential, and brands must be able to capture its target customers to succeed.ย In order to win over this demographic, brands need to eliminate barriers preventing them […]
Global strategic advisory firm Tholons has ranked the Philippines in the 15th place of the top globalization destinations in its latest report, the 2023 Global Business Innovation Sustainability (TBIS) Index. The southeast Asian nation made it to the second notch of the “Top 50 Digital Nations” list, while eight of its cities have been identified […]
MAKATI CITY, Philippines, October 29, 2018 โ Multilingual call center Open Access BPO is once again donating to a US-based non-profit organization and sending representatives to run in the prestigious TCS New York City Marathon on November 4. This is the third time the company is participating in the race as a major sponsor of […]
Once, during a meeting, my colleagues got into a heated discussion, not because they were on opposing sides, but because they misconstrued the tone each other used. Emotions inevitably rose, and an argument explodedโone that could’ve been avoided had both parties used friendlier tones. Customer service is often an incubator for these situations. As any […]
Table Of Contents Understanding the Customer Experience Going Beyond Expectations Strategies for Delivering Excellent Customer Experience Empowering Employees for Customer Excellence Success Stories Involving Exceptional Customer Experiences Measuring and Improving Customer Experience So, What’s the Role of Outsourcing in all of This? Contact us The happier your customers are, the more willing they’d be to […]
As part of your corporate branding, you’ve probably decided on your company’s logo and tagline, but how about a customer service mantra? When you started your business, one of the first things you probably thought about was the company logo. You probably asked, “What icon best represents my business and what it offers?” or “What […]
Put yourself in the customers’ shoes. How do you gauge the quality of service a company gives? What makes a customer experience an excellent one? Would you consider a normal, vanilla transaction a high-quality service? In whatever facet of customer service, it’s often advised for businesses to underpromise and overdeliver. Underpromising sets the bar of […]