The BPO vs KPO discussion will always pop up when outsourcing is the topic. Here’s what organizations need to know about both. For businesses who are eyeing optimization, the choice to engage in outsourcing service types can significantly impact a company’s trajectory. Understanding BPO vs KPO nuances, therefore, is crucial for making informed choices aligning […]
There comes a point in a brand’s journey where customer service and marketing intersect. Here’s how businesses leverage this. The interplay between customer service and marketing is crucial for success. Achieving marketing success relies on a well-integrated system where customer service acts as both a catalyst and stabilizing force. Today, we will look into the […]
Call center metrics and KPIs are used interchangeably, but did you know that there’s a key difference between them? Read more to find out. Distinguishing between call center metrics and key performance indicators (KPIs) is crucial for effective operational evaluation in outsourcing firms. Although these terms are often used interchangeably, they carry subtle distinctions that […]
Before answering the question, let’s first define MSP. Short for managed services provider, an MSP is a third party contractor that supplies equipment, applications, and services to businesses. MSPs cover a wide range of services, including tech support outsourcing, HR processes, communications, and databases. Companies with largely network-based activities could benefit from an outsourcing partnership […]
We recently talked about the difference between the commonly interchanged help desk and technical support call center—the former serves employees of the organization where it operates, while the latter attends to customers of the company it represents. Now that we cleared out the confusion, it’s time to lay out how tech support outsourcing smoothes out […]
The Technical Education and Skills Development Authority (TESDA) recently announced the roadmap for the National Technical Education and Skills Development Plan (NTESDP) 2023-2028 which will focus on digitalization and collaboration with the business process outsourcing (BPO) industry. The announcement follows a report that 84.72% of TESDA’s graduates have been employed in the information technology business […]
Generating sales is a top priority for startups as they strive to establish their presence and acquire a loyal customer base. Startups, aiming for success, frequently encounter challenges. To address these, they often opt for outsourcing, with call centers in the Philippines offering valuable assistance. Exploring the advantages of outsourcing, especially in leveraging call center […]
As technology keeps on evolving at a rapid pace, call centers in the Philippines commit to system modernization. Call centers play a crucial role in delivering exceptional customer service and support. However, many call centers in the Philippines still operate with legacy systems. As a result, their ability to keep up with evolving customer expectations […]
Budding entrepreneurs tackle great challenges in the form of various tasks. But will startup outsourcing save them? For small businesses, the decision to embrace startup outsourcing is a pivotal choice that can significantly shape the trajectory for success. Generally, outsourcing is integrated into a startup’s framework for sustainable growth. However, there’s more to it than […]
The Philippines and China are two countries that come to mind when outsourcing to a call center. Here’s what each country has to offer. As a business owner looking to improve customer service while optimizing costs, outsourcing to a call center can be an attractive solution. In particular, it allows you to tap into a […]