Is your customer service slowing down? That’s not good. Learn what could possibly cause this here. Customer service guides customers through their journey with your brand. But what happens when the service slows down? Delays, extended wait times, and frustrated customers can become the norm. But why would this happen in the first place? Today, […]
Brands and call centers should thank Google for this! The Mobile World Congress has consistently been a great starting point for new, powerful mobile technologies. During the recently concluded exhibition, held February 22-25 in Barcelona, Google called for the wide adoption of rich communication services (RCS) across Android devices. It seems that Google wants this […]
Are your marketing strategies helping you reach empowered customers? Perhaps the Internet had a role to play in people s transition from being passive to empowered consumers, but we can t really tell what has driven this shift. Still, we can t deny that the playing field for businesses has changed, rendering some marketing strategies […]
Outsourcing is an attractive option for your business. But will this come at the cost of brand identity? Let’s find out. Companies often turn to outsourcing to streamline operations, reduce costs, and access specialized skills. While these benefits are highly attractive, there’s a major concern your business should think about: jeopardizing your brand identity. Which […]
If you want to provide customers an omnichannel experience, don t rush the process. Otherwise, you may be doing more harm than good. In our highly advanced era, customers are leading multi-channel lives, hopping from one device to another for very specific purposes. Brands, meanwhile, face the challenge of fitting into and embracing the customer […]
With virtual reality (VR), brands and call centers can develop an immersive customer experience strategy that can truly satisfy consumers. If there’s anything we’re certain about the customer service industry, it’s that it constantly evolves alongside technology. This dynamism allows brands to explore new ways of reaching out to customers to provide them a one-of-a-kind […]
Bilingual call centers still need to be considerate and respectful of their customers. This is where cultural sensitivity training comes in. Bilingual call centers serve as vital hubs for businesses aiming to provide exceptional customer service to a diverse and global clientele. Operating in multiple languages, these centers bridge geographical gaps, but they also face […]
Customer experience sets the standard and direction that your brand s customer support must take. It doesn t matter what industry your business is in. If you fail to satisfy the demands of your target market, you won t be able to rise above the competition and create a brand that people would trust.
The year 2015 has been a jam-packed year for the customer service industry. Both customers and brands have played an equally important role in shaping the way customer experience must be delivered.
While acquiring new customers is important, nurturing and rewarding your existing high-value customers can’t be ignored. High-value customers are individuals or segments that contribute significantly to your revenue and exhibit certain characteristics that make them particularly valuable. But did you know that they come in different types? As a business owner, you need to understand […]