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Create a Smart IVR for a Better Customer Experience

Providing exceptional customer service is paramount for success. Customers expect quick and personalized interactions that address their needs effectively. One key technology that can revolutionize your customer interactions is a Smart IVR (Interactive Voice Response) system. By leveraging the power of automation, personalization, and intelligent routing, a Smart IVR can significantly enhance the overall customer […]

5 Questions about mobile customer service apps answered

Almost everyone has a smartphone, so why not take your customer service there? Now’s the time to get familiar with mobile customer service! Staying connected with customers and providing excellent customer service is important for your business. As technology continues to evolve, mobile customer service apps will become your tool for enhancing customer experiences. These […]

Letting the Voice of the Customer Transform the Brand Experience

A sure-fire way to transform the brand experience is by listening to the voice of the customer. Providing an exceptional customer experience is no longer a luxury but a crucial aspect of success. Customers are no longer satisfied with just high-quality products or services; they crave a memorable and personalized brand experience. As a business […]

How Can You Create a Branded Customer Service Strategy?

Surviving tough business competitions isn’t always about having the best products. Sometimes, it’s about creating a branded customer service strategy. Delivering exceptional branded customer service is the key to building strong relationships with your customers, enhancing their experience, and fostering loyalty. Budding entrepreneurs who want to make it big commonly find it difficult to differentiate […]

How Front and Back Office Integration Uplifts the Customer Experience

Believe it or not, your customers can tell when your front and back offices are poorly integrated. Call centers commonly focus most of their efforts, resources, and knowledge on improving customer service. As a result, back office concerns are often excluded or not fully incorporated in their customer relationship management (CRM) strategies. In the long […]

What ‘easy customer service’ means to consumers

Easy customer service is a term that a lot of consumers expect brands to provide. But what does this concept entail? Easy customer service plays a crucial role in meeting and often exceeding customer service expectations. In this context, providing straightforward assistance to customers becomes not just a service but a crucial component. Today, we […]

5 Tricks to speed up complaint handling in your contact center

In the customer service arena, speed is king. For many customers, it has become the standard of great services. Now that customers expect everything to happen instantly, brands and their contact centers can’t afford to slack off. The grand ambition of all businesses nowadays is to streamline complaint handling to provide the ideal customer experienceโ€”fast, […]

Great customer interactions have these 5 things in common

Every business has a goal of delivering great customer interactions consistently. Fortunately, such interactions have common denominators. Companies are constantly striving to stand out by providing great customer interactions. Understanding the key traits that contribute to such remarkable experiences has become crucial to thrive in a competitive playing field. In this context, it is important […]

Millennials are steering Philippine call centers toward change

The demands of millennial customers are so different from those of the earlier generations, and call centers have to respond fast. Call centers must be open to changes so they can respond effectively to the changing needs of customers. If not, they compromise the capacity of brands to forge genuine relationships with their target sectors.

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Open Access BPO 4 days ago
Knowing your customers' language and knowing how to speak it isn't enough to deliver an authentic #CustomerExperience.

The culture behind those spoken words means more to your customers than you think.
Find out more: https://buff.ly/e28Yt8N

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Create meaningful experiences for your customers with a trusted #CustomerSupport expert: https://buff.ly/lhteQGz

#WeSpeakYourLanguage
#CX #CustomerService
Open Access BPO 5 days ago
๐—›๐—ฒ๐—น๐—ฝ๐—ถ๐—ป๐—ด ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—–๐—ฎ๐—น๐—น ๐—–๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ ๐—”๐—ด๐—ฒ๐—ป๐˜๐˜€ ๐˜„๐—ถ๐˜๐—ต ๐—ง๐—ถ๐—บ๐—ฒ ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—บ๐—ฒ๐—ป๐˜
https://buff.ly/BHHgR6Z

Time management is more than just a metric in #CustomerService
It translates to:
โ€ข high productivity;
โ€ข impressive #CustomerExperience quality;
โ€ข good brand reputations; and
โ€ข assured customer retention.

The key here is to encourage your #CustomerSupport team to be mindful of how they manage their time.

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Worried about handling critical business needs while managing agent productivity?
Let us worry about program and employee management so you don't have to!

Outsource now: https://buff.ly/4orA88D

#WeSpeakYourLanguage
#EmployeeManagement
Open Access BPO 5 days ago
One way of ensuring excellent #CustomerExperience is to make sure your in-house or outsourced #CustomerService team recruites high-performing employees.

But finding those employees can be tough! Don't let apathetic or ineffective communicators ruin the customer rapport, satisfaction, and loyalty you've worked hard to build.

๐—Ÿ๐—ฒ๐˜'๐˜€ ๐—ถ๐—ฑ๐—ฒ๐—ป๐˜๐—ถ๐—ณ๐˜† ๐˜๐—ต๐—ฒ ๐˜๐˜†๐—ฝ๐—ฒ๐˜€ ๐—ผ๐—ณ ๐—ฟ๐—ฒ๐—ฝ๐˜€ ๐˜๐—ต๐—ฎ๐˜ ๐—ฐ๐—ฎ๐—ป ๐˜€๐—ฎ๐—ฏ๐—ผ๐˜๐—ฎ๐—ด๐—ฒ ๐˜†๐—ผ๐˜‚๐—ฟ #๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ฎ๐—ป๐—ฑ ๐—ฏ๐—ฟ๐—ฎ๐—ป๐—ฑ ๐—ฟ๐—ฒ๐—ฝ๐˜‚๐˜๐—ฎ๐˜๐—ถ๐—ผ๐—ป: https://buff.ly/9xglwf8

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Open Access BPO's stringent #recruitment and #training processes ensure that only the best agents represent your brand.

Ready to build a world-class support team?
Contact our #CX experts today over at https://buff.ly/kIT2J3x

#WeSpeakYourLanguage
#CSat #EmployeeManagement
#CustomerSupport
Open Access BPO 6 days ago
Today marks International Day of Awesomeness, a reminder to embrace the extraordinary.

One of Open Access BPO's core values, "Make Awesome Happen," guides us in our commitment to excellence.

We strive to create an awesome work environment for our team, build awesome partnerships that drive success, and ultimately, deliver awesome solutions that positively impact our clients' customers.

#WeSpeakYourLanguage
#AwesomeOABPO #OABPOholidays
#InternationalDayOfAwesomeness
Open Access BPO 6 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐— ๐—ฎ๐—ป๐—ถ๐—น๐—ฎ'๐˜€ ๐—ฆ๐˜‚๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€๐—ณ๐˜‚๐—น ๐—•๐—น๐—ผ๐—ผ๐—ฑ ๐——๐—ผ๐—ป๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐——๐—ฟ๐—ถ๐˜ƒ๐—ฒ

Open Access BPO Manila's annual blood donation drive last March 5 was a success, with more than 30 employees taking part in this life-saving initiative.

Held two weeks after the Davao team hosted their leg of the program, OABPO Manila's Clinical Services team partnered with the Philippine Red Cross.
Employee blood donations totaled nearly 14,000 CCs, expected to help over 90 patients.

Open Access BPO makes it a point to give back to the community this annual bloodletting event and several outreach programs.

#WeSpeakYourLanguage
#OneForHealth #OABPOCares
Open Access BPO 9 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข'๐ฌ ๐‚๐จ๐ฆ๐ฆ๐ข๐ญ๐ฆ๐ž๐ง๐ญ ๐ญ๐จ ๐—š๐—ฒ๐—ป๐—ฑ๐—ฒ๐—ฟ ๐—˜๐—พ๐˜‚๐—ถ๐˜๐˜† ๐จ๐ง ๐—œ๐—ป๐˜๐—ฒ๐—ฟ๐—ป๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐—ช๐—ผ๐—บ๐—ฒ๐—ป'๐˜€ ๐——๐—ฎ๐˜†

On International Women's Day, Open Access BPO acknowledges the significant contributions of women leaders and innovators globally.

This year's theme, #AccelerateAction, reminds us that we must urgently dismantle barriers to gender equality.

Open Access BPO is dedicated to cultivating an environment that empowers women at all career stages.

We support established leaders, high-potential employees advancing within the organization, and emerging talent exploring their professional capabilities.
Our global offices are structured to ensure safe and inclusive spaces, fostering professional development and innovation.

We're committed to building a #diverse and equitable workplace where women are empowered to realize their full potential.
Open Access BPO actively supports initiatives that drive systemic change and contribute to a more equitable future.

#WeSpeakYourLanguage
#OABPOonIWD2025 #IWD2025
#InternationalWomensDay