An optimized contact form for your website can help you generate new leads and resolve customer issues faster. These days, you’ll never find a website that doesn’t have a “Contact Us” page. And while companies recognize this as a key component of their website, most of them don’t realize just how important it can be.
The rise of global business and international markets has opened up a world of opportunities, but it has also brought forth a unique set of challenges—concerns that multilingual call centers are equipped to resolve. One such challenge is the language barrier, which can hinder effective communication and negatively impact customer experience. A brand that can […]
To provide your customers the best service possible, choose the right CRM tool. Here’s how you can pick one that meets your needs. As a business owner, you know that effectively managing customer relationships is essential for the growth and success of your company. A key tool in achieving this is Customer Relationship Management (CRM) […]
Businesses leverage the ubiquity of the smartphone through mobile customer service. So which customer service features can help with it? With the widespread use of smartphones and tablets, customers now expect seamless and convenient experiences across all aspects of their lives, including customer service. The ideal mobile customer service experience goes beyond traditional channels and […]
By providing a wide range of customer service options, brands empower their consumers and make their lives a lot easier. To meet varying and fast-changing customer expectations, brands have to diversify the methods they use to connect with their target clients. This is one of the best ways to personalize your services and make individual […]
Are the performance metrics you’re using for your call center still relevant in an omnichannel setup? The trick in delivering high-quality customer support is to understand what truly matters to customers. It means learning about their evolving demands and then coming up with services that would satisfy those standards. Although it sounds simple, however, it’s […]
Shortcomings in call center agent productivity can’t be tolerated. How can call center management can work around these problems? As a call center manager, you understand the significance of maintaining high productivity levels to ensure excellent customer service and business success. Do you know what happens when call center productivity is being stifled? When call […]
Data analytics, borne out of the need to make sense of big data that contact centers collect during their everyday operations, is completely changing the way brands deliver customer service. Brands are always on the hunt for new ways to add value to the services they bring to customers. As the consumers’ standards of good […]
Customers always have a high standard when contacting support. In fact, there are some customer service blunders that they find frustrating. Customer service, a vital aspect of any business, often serves as the frontline for engaging with customers. However, customer service blunders in this critical department can quickly turn a customer’s experience sour. Let’s have […]
Despite the boom of social media, email remains an integral part of the multichannel customer service strategy. Your customer experience (CX) strategy won’t be complete without customer service emails. The phone (and other voice-based messaging channels) is still considered the most important customer support channel today. Customers value its accessibility, highlighting real-time support they can […]