Archives

Social listening: Monitoring conversations for better marketing

There’s no denying that listening to your prospective and current customers is one of the best ways to know which aspects of your business need to be enhanced. Engaging with customers begins with understanding their opinions and the things that drive these insights. If you want to build stronger connections with your customers, you need […]

Why Customer Service is Essentially Business Marketing

What comes to your mind when you hear the term “marketing?” Most entrepreneurs often think of business marketing in terms of video ads, digital content, and social media. Perhaps this is due to the increasing convergence of business and technology, transforming traditional processes into new digital solutions. Corporations have become too preoccupied with how their […]

Mobile marketing vs desktop marketing: Rethinking your digital approach

Digital experts are claiming that mobile marketing holds the future of the entire business industry, and their assertions are indeed backed by statistics. True, mobile devices offer advantages such as improved user engagement and noise-free browsing. Desktop marketing, on the other hand, hasn t been as popular in the marketing industry lately, but is it […]

Are content marketers ready for the wearable technology challenge?

Wearable technology has received both praise and flak from the online community, with many netizens raving about its impracticality and others talking about the revolutionary ways it can change everyone s lifestyle. From smartwatches, to digital eyewear, and even digital clothing, wearables take up a market niche that s entirely their own. But what can […]

How storytelling can add life to your marketing strategy

Sharing remarkable stories about you or your experiences with your family or friends has always been a good way of strengthening ties with the people you care about. It s a fundamental human activity that allows listeners to understand your emotions as a story character while experiencing particular events. Because of the familiarity and special […]

4 Subtle but powerful marketing tips that boost sales

Do you know exactly how many brands are struggling their way into the complex world of advertising? If you find out the exact number, you’ll undoubtedly be surprised. There are probably hundreds of thousands of brands bombarding the advertising industry, giving birth to millions of marketing visuals. It’s practically impossible to go through one day […]

Bridging the digital marketing skills gap for optimum returns

Digital marketing drives a work practice that constantly evolves to absorb successive technology trends. Every new digital trend or device helps shape new online practices, which influence the way information is accessed and used. Note that the most interesting bit is that the tech industry seems to always surprise us with innovations that are happening […]

4 Possible reasons your content isnโ€™t getting enough attention

In today’s digital age, there’ s no denying that content marketing has become one of the most promising marketing tool for businesses that thrive on customer engagement. With the use of strategically distributed content, brands can form relationships with their target audience and attract new customers.

Where can influencer marketing take your brand?

Now more than ever, it s important for brands to spread their marketing efforts across multiple channels. The business of magnetizing consumer attention is no longer monopolized by television and other advertising tools of the past. Digital channels, especially social media, continue to attract marketers because of the extent and quality of engagement the huge […]

4 Blog management practices that can improve content experience

The role of content marketing in spreading brand awareness, gathering leads, and increasing conversions for your business can never be fulfilled without effective content management. From ideation and article publishing to sharing of blog posts and interacting with readers, the overall content experience you provide to your audience must be carefully thought out. Here are […]

Join us on facebook
Open Access BPO Yesterday
As we reflect on the year that has passed, we celebrate the successful collaborations and achievements made possible by the dedication of our partners and employees.

Open Access BPO extends heartfelt holiday greetings to each of you.
We wish you a season filled with joy, peace, and treasured memories with loved ones.

#WeSpeakYourLanguage
#HappyHolidays2024 #OABPOholidays
Open Access BPO Yesterday
Open Access BPO's strong partnership with Robinsons Land has been further solidified with the multilingual call center's recognition as 'Prime Occupier' at Robinsons Summit Center in Makati City.

This award underscores the successful collaboration between the two entities, demonstrating the value of creating mutually beneficial relationships within the business community.

Read all about this: https://buff.ly/3VQ7Qz4

#WeSpeakYourLanguage
#EmployeeExperience
Open Access BPO 4 days ago
Your #CustomerExperience team's accents can significantly influence the dynamics between your brand and customers.

Are these accents a valuable asset or a potential obstacle?

Let's delve deeper into this fascinating topic in our upcoming blog post: https://buff.ly/3VHd8Nc

----------
Partner with an #outsourcing firm that finds a way to leverage accents and multilingualism to deliver excellent #CX.

Outsource your business needs to Open Access BPO's expert team, supporting over 30 languages.

Contact us today. Let's start planning your ops: https://buff.ly/4gxT34x

#WeSpeakYourLanguage
#CustomerSupport #CSat
#CustomerSatisfaction
#OutsourcingCX
Open Access BPO 9 days ago
The holiday season is peak time for #ecommerce, bringing a surge in orders and a flood of customer inquiries.The pressure to deliver a successful holiday sale on them and on the brand is immense.

During this busiest of seasons, #CustomerSupport teams commonly find themselves stretched thin.

Without meticulous planning, unforeseen challenges can derail the entire strategy.
"Disasters" such as these: https://buff.ly/4fdD3TF

----------
Let a #CX expert manage your brand's #CustomerSupport challenges.

Contact us and let's develop a program for your specific needs, challenges, and budget:
https://buff.ly/49Amsbs

#WeSpeakYourLanguage
#CustomerService #CSat #CallCenters
#CustomerSatisfaction #Outsourcing
Open Access BPO 10 days ago
#NewsFlash
Robinsons Land, a leading developer in the Philippines, has awarded Open Access BPO Manila the Prime Occupier Award for its occupancy in Robinsons Summit Center in Ayala, Makati.

This award recognizes the multilingual call centerโ€™s excellence, particularly in its employee-centric design approach.

----------
๐˜—๐˜ฉ๐˜ฐ๐˜ต๐˜ฐ ๐˜ด๐˜ฉ๐˜ฐ๐˜ธ๐˜ด ๐˜–๐˜ฑ๐˜ฆ๐˜ฏ ๐˜ˆ๐˜ค๐˜ค๐˜ฆ๐˜ด๐˜ด ๐˜‰๐˜—๐˜–'๐˜ด ๐˜๐˜— ๐˜‘๐˜ฐ๐˜บ ๐˜š๐˜ฆ๐˜ฃ๐˜ข๐˜ด๐˜ต๐˜ช๐˜ข๐˜ฏ ๐˜ฑ๐˜ณ๐˜ฐ๐˜ถ๐˜ฅ๐˜ญ๐˜บ ๐˜ข๐˜ค๐˜ค๐˜ฆ๐˜ฑ๐˜ต๐˜ช๐˜ฏ๐˜จ ๐˜ต๐˜ฉ๐˜ฆ ๐˜—๐˜ณ๐˜ช๐˜ฎ๐˜ฆ ๐˜–๐˜ค๐˜ค๐˜ถ๐˜ฑ๐˜ช๐˜ฆ๐˜ณ ๐˜ˆ๐˜ธ๐˜ข๐˜ณ๐˜ฅ ๐˜ฑ๐˜ณ๐˜ฆ๐˜ด๐˜ฆ๐˜ฏ๐˜ต๐˜ฆ๐˜ฅ ๐˜ฃ๐˜บ ๐˜™๐˜ฐ๐˜ฃ๐˜ช๐˜ฏ๐˜ด๐˜ฐ๐˜ฏ๐˜ด ๐˜“๐˜ข๐˜ฏ๐˜ฅ.

๐˜‘๐˜ฐ๐˜ช๐˜ฏ๐˜ช๐˜ฏ๐˜จ ๐˜ฉ๐˜ฆ๐˜ณ ๐˜ข๐˜ณ๐˜ฆ (๐˜ง๐˜ณ๐˜ฐ๐˜ฎ ๐˜ญ๐˜ฆ๐˜ง๐˜ต) ๐˜“๐˜ฆ๐˜ฐ ๐˜š๐˜ฐ๐˜ณ๐˜ช๐˜ต๐˜ข, ๐˜“๐˜ฆ๐˜ข๐˜ด๐˜ฆ ๐˜‹๐˜ช๐˜ณ๐˜ฆ๐˜ค๐˜ต๐˜ฐ๐˜ณ; ๐˜‘๐˜— ๐˜‰๐˜ข๐˜ญ๐˜ฃ๐˜ฐ๐˜ข, ๐˜๐˜—-๐˜“๐˜ฆ๐˜ข๐˜ด๐˜ช๐˜ฏ๐˜จ; ๐˜‘๐˜ฆ๐˜ณ๐˜ช๐˜ค๐˜ฉ๐˜ฐ ๐˜Ž๐˜ฐ, ๐˜š๐˜๐˜— & ๐˜‰๐˜ถ๐˜ด๐˜ช๐˜ฏ๐˜ฆ๐˜ด๐˜ด ๐˜œ๐˜ฏ๐˜ช๐˜ต ๐˜Ž๐˜ฆ๐˜ฏ๐˜ฆ๐˜ณ๐˜ข๐˜ญ ๐˜”๐˜ข๐˜ฏ๐˜ข๐˜จ๐˜ฆ๐˜ณ; ๐˜ข๐˜ฏ๐˜ฅ ๐˜”๐˜บ๐˜ฃ๐˜ฆ๐˜ญ๐˜ญ๐˜ฆ ๐˜ˆ๐˜ณ๐˜ข๐˜จ๐˜ฐ๐˜ฏ-๐˜Ž๐˜ฐ๐˜‰๐˜ช๐˜ฐ, ๐˜š๐˜๐˜— - ๐˜๐˜ฏ๐˜ง๐˜ณ๐˜ข๐˜ด๐˜ต๐˜ณ๐˜ถ๐˜ค๐˜ต๐˜ถ๐˜ณ๐˜ฆ ๐˜ข๐˜ฏ๐˜ฅ ๐˜๐˜ฏ๐˜ต๐˜ฆ๐˜จ๐˜ณ๐˜ข๐˜ต๐˜ฆ๐˜ฅ ๐˜‹๐˜ฆ๐˜ท๐˜ฆ๐˜ญ๐˜ฐ๐˜ฑ๐˜ฎ๐˜ฆ๐˜ฏ๐˜ต๐˜ด.

#WeSpeakYourLanguage
Open Access BPO 11 days ago
Open Access BPO has taken a significant step towards a brighter future for its employees and partners by introducing OACIS.

OACIS is the #outsourcing firmโ€™s new coaching platform that provides personalized guidance and a structured coaching process.

It empowers team leaders to nurture the growth of their agents and cultivate a culture of excellence.

Curious to learn more about how OACIS is revolutionizing employee development at Open Access BPO?

Read more about it: https://buff.ly/3D66Y2K

----------
Open Access BPO is committed to continuous improvement, striving to deliver exceptional service to our partners and their customers.

Learn more about how we can help your business thrive, reach out to our team: OpenAccessBPO.com

#WeSpeakYourLanguage
#EmployeeManagement #SkillsTraining
#EmployeeExperience #TalentDevelopment