Author: Faith Ocampo

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
7 Ecommerce website blunders that will make you lose customers

Getting new customers on the web boils down to only two choices: capture your audience’s attention or lose their interest permanently. Today’s wired customers are known for having a short attention span, which means that content marketing strategists need to level up their online approach. Specifically, you only have an average of eight seconds to […]

Why referral marketing should be the core of your business strategy

As social beings, we re naturally inclined to share our experiences with friends. Whether it s a remarkable or a disappointing incidence, it s likely to come up during conversations among people we re close with. Stories about products, brands, and our customer experience are no exception.

5 Practices for a more organized digital marketing campaign

Just like in any other business endeavor, digital marketing requires strategy, dedication, and effective management in order for you to succeed. Knowing which practices can help your marketing campaign attract more conversions is mandatory. Whether you’re focusing on your social media content, email advertisements, or your paid online ads, it pays to have a systematic […]

Is call center automation acceptable in an age of personalization?

Consumers have raised their standards about what it takes to deliver outstanding customer support. They want companies that provide fast, easy, and readily accessible services. And with thousands of similar products in the market, people are quick to switch to brands who can fulfill their satisfaction.

Should you jump onto the corporate social responsibility bandwagon?

Customers also have hopes for the world around them, which is why brands take on a corporate social responsibility. Corporate social responsibility (CSR) has become a prominent topic in the business world. It comes as companies recognize the importance of integrating social and environmental considerations into their operations. As a business owner, you may be […]

Achieving a 360-degree view of your customers

What’s the secret to impeccable customer service? Having a 360-degree view of customers. To truly cater to their needs and deliver personalized experiences, businesses must strive to achieve a 360-degree view of their customers. In this blog, we will explore the concept of a 360-degree view and discuss how it can empower your business to […]

Email segmentation ideas for embracing your customersโ€™ individuality

Email marketing has been one of the major digital strategies for lead generation and conversion since online messaging has become widespread. While it has proliferated in the entire business industry, many companies still tend to overlook the email strategies that could otherwise boost their online presence.

How Agents’ Soft Skills Impact Customer Care Success

A set of defined technical skills is every professional’s ticket into the outsourcing industry. If your employees possess the hard skills needed to execute their tasks, your team will be in good hands, but only for an indefinite period. If your goal is to find indispensable team members, expertise should only be your second consideration. […]

How upselling can level up your customer care strategy

Upselling falls under the wide spectrum of sales strategies that aim to boost your profit, lessen costs, and satisfy customers needs. The goal is simple: expand your sales either by increasing the number of items sold or by encouraging customers to upgrade the packages they availed.

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Open Access BPO 0 hour ago
#SocialMedia has become an essential tool for brands establishing a connection with their customers.
๐—›๐—ผ๐˜„ ๐˜€๐—ต๐—ผ๐˜‚๐—น๐—ฑ ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€๐—ฒ๐˜€ ๐—ฏ๐—ฒ๐—ต๐—ฎ๐˜ƒ๐—ฒ ๐—ถ๐—ป ๐˜€๐—ผ๐—ฐ๐—ถ๐—ฎ๐—น ๐—บ๐—ฒ๐—ฑ๐—ถ๐—ฎ, ๐—ฎ ๐—ฝ๐—น๐—ฎ๐˜๐—ณ๐—ผ๐—ฟ๐—บ ๐—ฑ๐—ผ๐—บ๐—ถ๐—ป๐—ฎ๐˜๐—ฒ๐—ฑ ๐—ฏ๐˜† ๐—ถ๐—ป๐˜๐—ถ๐—บ๐—ฎ๐˜๐—ฒ ๐—ฝ๐—ฒ๐—ฟ๐˜€๐—ผ๐—ป-๐˜๐—ผ-๐—ฝ๐—ฒ๐—ฟ๐˜€๐—ผ๐—ป ๐—ถ๐—ป๐˜๐—ฒ๐—ฟ๐—ฎ๐—ฐ๐˜๐—ถ๐—ผ๐—ป๐˜€?

Find out some useful tips here: https://buff.ly/eK8cznZ

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๐๐ซ๐จ๐ฏ๐ข๐๐ž ๐ž๐ฑ๐œ๐ž๐ฅ๐ฅ๐ž๐ง๐ญ #๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐’๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐ฐ๐ข๐ญ๐ก ๐จ๐ฎ๐ซ ๐Ÿ๐Ÿ’/๐Ÿ• ๐ฆ๐ฎ๐ฅ๐ญ๐ข๐œ๐ก๐š๐ง๐ง๐ž๐ฅ #๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ ๐ข๐ง ๐จ๐ฏ๐ž๐ซ ๐Ÿ‘๐ŸŽ ๐ฅ๐š๐ง๐ ๐ฎ๐š๐ ๐ž๐ฌ.

Start elevating your brand's service standards today: https://buff.ly/E4ypAtc

#WeSpeakYourLanguage
#CX #CSat #CustomerService
#SocialMediaCustomerService
Open Access BPO Yesterday
Today, we celebrate Eid al-Fitr, marking the end of a month of reflection, prayer, and community.

We at Open Access BPO extend our warmest wishes to everyone celebrating.
May this Eid bring you and your loved ones happiness, peace, and prosperity.
We hope you enjoy this special time with family and friends.

Eid Mubarak!

#WeSpeakYourLanguage
#OABPOholidays #EidAlFitr
#EidAlFitr2025
Open Access BPO Yesterday
๐—–๐—ผ๐—ป๐˜๐—ฒ๐—ป๐˜ ๐— ๐—ผ๐—ฑ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฎ๐—ป๐—ฑ #๐—ฅ๐—ฒ๐—ฝ๐˜‚๐˜๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—บ๐—ฒ๐—ป๐˜ ๐—ฎ๐—ฟ๐—ฒ ๐—ถ๐—ป๐˜€๐—ฒ๐—ฝ๐—ฎ๐—ฟ๐—ฎ๐—ฏ๐—น๐—ฒ.

These statistics, pooled from various surveys among customers, show why every business needs a team to screen, evaluate, and manage all online content to ensure your brand maintains a good online reputation: https://buff.ly/MpBUNv4

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Outsource your #ContentModeration needs to a trusted partner: https://buff.ly/PRIUd8B

#WeSpeakYourLanguage
Open Access BPO 4 days ago
#CustomerLoyalty is a privilege businesses strive to achieve.
๐—”๐—ฟ๐—ฒ ๐˜†๐—ผ๐˜‚ ๐˜€๐˜‚๐—ฟ๐—ฒ ๐˜†๐—ผ๐˜‚'๐—ฟ๐—ฒ ๐—ฑ๐—ผ๐—ถ๐—ป๐—ด ๐—ฒ๐—ป๐—ผ๐˜‚๐—ด๐—ต ๐˜๐—ผ ๐—ธ๐—ฒ๐—ฒ๐—ฝ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€ ๐˜„๐—ฎ๐—ป๐˜๐—ถ๐—ป๐—ด ๐—บ๐—ผ๐—ฟ๐—ฒ ๐—ณ๐—ฟ๐—ผ๐—บ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฏ๐—ฟ๐—ฎ๐—ป๐—ฑ?

Take a deep look at the stages of #CustomerLoyalty and see how you can shape your customer experience strategies and get your repeat buyers to continue supporting you: https://buff.ly/mNMdlGq

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Let's create memorable #CustomerExperiences and keep your customers coming back for more: https://buff.ly/0mgDGzC

#WeSpeakYourLanguage
#CustomerService #CX #CustomerSupport
Open Access BPO 6 days ago
A customer-centric support culture is built on a lucid and compelling vision.
A well-articulated ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—บ๐—ฎ๐—ป๐˜๐—ฟ๐—ฎ is essential for bringing this vision to life, as it:

โ€ข Communicates the intended #CustomerExperience, fostering clarity and understanding.
โ€ข Standardizes agent interactions, ensuring consistent brand representation and customer engagement.

The following questions will facilitate the creation of a resonant customer service mantra: https://buff.ly/YMTI4r2

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Get a reliable outsourcing #CX partner with empowered agents who can go the extra mile to deliver exceptional service: https://buff.ly/l4YDYb5

#WeSpeakYourLanguage
#CustomerService #CustomerSupport
#outsourcing