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Open Access BPO Joins the Contact Center Association of the Philippines

MAKATI CITY, Philippines, June 08, 2021 — Multilingual call center, Open Access BPO, announced its official membership in the Contact Center Association of the Philippines (CCAP). CCAP is a non-profit organization composed of leading call centers in the Philippines. It advocates on behalf of the local outsourcing industry and supports the Philippines’ global dominance in […]

Open Access BPO Invests $20 Million to Expand Taipei Knowledge Process Outsourcing Facility

TAIPEI, Taiwan, May 5, 2021 — Multinational business process outsourcing (BPO) firm, Open Access BPO, announced its investment to expand its multilingual knowledge process outsourcing (KPO) and call operations. The investment adds a new Taiwan office. The global outsourcing firm has facilities in China, the Philippines, and its US headquarters in Las Vegas, Nevada. Launched […]

Xiamen China

96 Lu Jiang Dao, Unit 1705, Building A, Siming District, Xiamen City, China 361000

Makati Philippines

21/F 6783 Robinsons Summit Center, Ayala Avenue, Makati City, Philippines 1226

Open Access BPO Unveils New Onshore Staffing Model

LAS VEGAS, Nev., June 2, 2020 – Multilingual outsourcing firm Open Access BPO recently unveiled its latest business solution, onshore staffing. Open Access BPO Onshore™ builds on the firm’s trusted outsourcing practices and offers high-quality services from a location closer to home. Open Access BPO Onshore™’s representatives are based out of their homes in the […]

Outsourcing to Beat the eCommerce Holiday Shopping Rush

‘Tis the season of tinsel, parties, and most of all, spending sprees! Cyber Week kicked off the holiday rush, and it’s expected to get busier until Christmas and New Year. The ecommerce holiday shopping rush is upon us—now more than ever. The last quarter of the year is often a dizzying wave of last-minute purchases and […]

Open Access BPO expands to new office

MAKATI CITY, Philippines, July 12, 2019 – Open Access BPO, a Philippine-based global multilingual call center, has launched a new office in Makati City, Philippines. Located at the Glorietta 2 Corporate Center, the 1,000-seat facility was established to meet the growing demands of its clients and expanding workforce. “Open Access BPO is the go-to provider […]

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Open Access BPO 8 hours ago
#CustomerService isn't just about resolving issues, it also gives multiple opportunities to create genuine connections with your customers.

Here's why personalized customer interactions elevate #CustomerExperience (and tips to aid you in this process): https://buff.ly/4i5LoLW

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For #outsourcing services that build and maintain strong customer relationships: https://buff.ly/3Z7Kt4C

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#CustomerSupport #CX
#CSat #CustomerSatisfaction
Open Access BPO 10 hours ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝗣𝗮𝗴-𝗜𝗕𝗜𝗚 𝗳𝗼𝗿 𝗔𝗻𝗼𝘁𝗵𝗲𝗿 𝗥𝗼𝘂𝗻𝗱 𝗼𝗳 𝗟𝗼𝘆𝗮𝗹𝘁𝘆 𝗖𝗮𝗿𝗱 𝗣𝗹𝘂𝘀 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀

Open Access BPO recently partnered with Pag-IBIG for a one-day Loyalty Card Plus application event.

Held in our Manila office in Makati city last November 22 , the event enabled our employees to sign up and get their cards in a matter of minutes.

There was also a seminar for those interested in getting Pag-IBIG loans.

The PAG-IBIG Loyalty Card Plus can be used as a valid identification card when applying for PAG-IBIG's other services. It can also be used as a cash card where proceeds from loans, dividends, and other benefits can be credited.

#WeSpeakYourLanguage
Open Access BPO 12 hours ago
Understanding your consumers' needs enables you to:
• improve the #CustomerExperience;
• earn customer loyalty;
• devise better marketing strategies;
• grow your demographic; and
• increase your revenues.

Here are methods that can help your business have better knowledge of your customers' needs: https://buff.ly/4eJVwqG

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Partner only with an outsourcer with the expertise, resources, and manpower your brand needs: https://buff.ly/3CJMexx

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Open Access BPO 3 days ago
Black Friday and Cyber Monday are fast approaching. And while you're busy prepping your stocks for the surge of customers in those 2 days, you also have the #CustomerExperience to worry about.

Except, you really don't have to.

We're here at this time of the year to deliver the survival guide your #ecommerce brand needs to keep customers happy.

Despite the expected chaos of the first two days of holiday shopping, you can make yourself ready on the CX front by checking out our latest blog: https://buff.ly/3CEt4cl

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Never sweat #CX again!

Partner with Open Access BPO for year-round CX readiness.
Get started today: https://buff.ly/4fYkyDv

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Open Access BPO 3 days ago
China is the second-largest consumer market in the world. However, its strict business protocols make it difficult for many foreign brands to establish a local presence in the region.

Open Access BPO 𝗫𝗶𝗮𝗺𝗲𝗻 enables businesses to penetrate and thrive in the billion-strong Chinese global market.

Our expanding campus in Xiamen offers #CustomerSupport in Chinese dialects including Mandarin, Hokkien, and Cantonese.

𝗣𝗲𝗻𝗲𝘁𝗿𝗮𝘁𝗲 𝘁𝗵𝗲 𝗖𝗵𝗶𝗻𝗲𝘀𝗲 𝗺𝗮𝗿𝗸𝗲𝘁 𝗮𝗻𝗱 𝗲𝗻𝗵𝗮𝗻𝗰𝗲 𝗰𝗹𝗶𝗲𝗻𝘁-𝗰𝗼𝗻𝘀𝘂𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀: https://buff.ly/40X5IZC

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𝗘𝘅𝗽𝗹𝗼𝗿𝗲 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢
• Our Solutions: https://buff.ly/4eHH16N
• Our Other Locations: https://buff.ly/40Yx1mv

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Open Access BPO 4 days ago
Open Access BPO has officially launched OACIS, its very own coaching tool designed to introduce new paths to employee improvement. With how comprehensive the tool is, expectations are high for how transformative it can be.

Learn more about OACIS here: https://buff.ly/3YYqi9h

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We're committed to continuous improvement, striving to deliver exceptional service to our partners and their customers.

Learn more about how we can help your business thrive, please reach out to our team: OpenAccessBPO.com

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#EmployeeExperience #TalentDevelopment