Ecommerce websites are no longer considered mere bump-outs of brands’ physical stores. The infectious trend that’s online shopping has made the Internet one of the strongest drivers of global expansion. How are luxury brands faring when it comes to selling online?
Penetrating the Middle East region is especially challenging for many global brands. In this area, people s practices are largely different from those in American and European countries, where the biggest corporations usually thrive in. So when it comes to social media marketing and providing customer service to this sector, many brands don t have […]
The proliferation of several tech platforms, which allows brands to connect with customers in so many ways, is radically changing the face of call centers. This entirely new phenomenon gave rise to multi-channel call center services ideally as a means of achieving customer satisfaction through seamless transactions.
Everybody loves the holiday season. For businesses, it’s the perfect opportunity to boost sales. For shoppers, it’s a season brimming with exciting deals and promos. Unfortunately, for employees, it’s probably the hardest phase to get through. While seated in front of computers, your office workers are fantasizing about taking a day off or two to […]
How harmful can a little, seemingly insignificant lie on Facebook be? People won’t probably notice, and even if they do, you can turn the tide in your direction. You have a loyal bunch of followers, and it’s easy to appease them if matters get out of hand. So, you might as well go ahead and […]
Picture this: Jeff, one of your customers, tries to reach your customer service providers after troubleshooting his own computer to no avail. He calls your hotline and is put on hold for the longest 15 minutes of his life. He gets increasingly frustrated every second he waits. When Nina, one of your agents, finally attends […]
With the boom of social media sites in recent years, the term “reputation management” is now being used to mean “online reputation management.” As the ability to spread marketing messages is being transferred from business owners to customers through online communities, both small and large enterprises need to strengthen their online presence. Part of this […]
In the age of this colossal digital takeover, marketing has become the go-to solution of technologists turned entrepreneurs. Bad product? Endorse it better. No distinguishing features? Shock the crowd with a witty marketing tactics. Irrelevant inventions? Sure, there s an online strategy for that.
Most, if not all, of us have fallen under the trap of clickbait headlines. Article titles such as “7 Incredibly Easy Steps to Get Your Web Traffic Shooting through the Roof” or “This Sales Agent Closes Six-Figure Deals ALL THE TIME. You Won’t Believe How Simple His Secret Is!”ย have one aim, and that’s to get […]
Content auditing can sound a tiny bit intimidating and overwhelming, but that s probably only because we usually associate the term “audit” with finance and numbers. Auditing your online content, on the other hand, is about gaining both a qualitative and quantitative view of everything your website contains.