Author: Faith Ocampo

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
What should content marketers do with emojis?

You’ve probably heard that Oxford Dictionary recently named the *tears of joy emoji* as 2015’s Word of the Year. This surprising news left many of us feeling all confused and wondering whether these pictographs are now considered legitimate words. Others are contesting this decision, while some came up with a list of what they think […]

Should B2B marketers appeal to logic or emotion?

B2C companies have already figured out a way to get their target customers on board with the whole buying journey. Most of them, in their TV advertisements, online content, influencer campaigns, and other forms of marketing outreach, combine facts with emotion to sell their products and services. They typically start with creating hype around the […]

Internet of things is the next customer service game-changer

With the rate by which technology grows, it seems that it s already outpacing us. Over the previous decades, we ve all been swept away by how the Internet intricately weaved itself as a fundamental component of people s everyday lives. Smart devices—tablets, phones, wearables, and others—completely changed the face of businesses. Now, the world […]

Heads-up: Millennial managers are coming!

The millennial workforce is rapidly expanding. By 2020, millennials will make up 50% of the workforce, and this number is predicted to reach 75% by 2025. This group, loosely defined as consisting of 18- to 35-year-old employees, is responsible for the many workforce management changes we ve already seen in the past years. Their unique […]

5 Holiday sale trends taking over this year’s shopping craze

In many parts of the world, the Halloween celebrations mark the start of the much-awaited holiday season. Aside from being a great time to get together with friends and loved ones, the holidays are special for one reason: it s the perfect season for shopping!

The impact of social sharing on word-of-mouth marketing

Before technology became as advanced as it is now, isn t word-of-mouth (WOM) advertising the original form of social marketing? WOM has always been the most trusted form of endorsements. When we aren t sure of a product s quality, we always turn to our peers for feedback and reviews. If the item satisfies their […]

Infographics on Instagram? Why not?

Content marketing is widely considered an effective strategy for driving commercial results, both for B2B and B2C marketers. Among the long spectrum of activities that can be categorized under online marketing, social media advertising is the most commonly used tactic, followed by e-newsletters and website articles.

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Open Access BPO 3 days ago
Customer issues rarely emerge from thin air. They often give subtle signals beforehand.
You just need to be vigilant enough to spot them immediately!

By proactively addressing potential concerns, you can significantly boost customer satisfaction, minimize complaints, and cultivate stronger relationships.

Ready to stay ahead of customer needs and deliver an exceptional experience? Learn more from our insightful series.

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Open Access BPO's solutions are always there for your customers anytime, anywhere, and in any language.

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Open Access BPO 6 days ago
Customer expectations continue to change, and if you fail to keep up, you risk losing your competitive edge. Have you considered driving proactive engagement, personalized interactions, and seamless service delivery this year?

Our latest blog settles on a checklist that could help you rediscover the #CustomerExperience goals worth pursuing: https://buff.ly/oq5XRzE

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Embracing what the future holds becomes a whole lot easier with the help of Open Access BPO's proactive #outsourcing solutions.

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#WeSpeakYourLanguage
Open Access BPO 7 days ago
Is your #outsourcing #CustomerService partner struggling to keep your team of #CX reps around?

Competitive pay and a safe workspace are essential, but if employees are still leaving too soon, it’s time to rethink how you keep them engaged.

Check out our #LinkedInPulse article for deeper insights: https://buff.ly/AFPgD0T

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Open Access BPO 12 days ago
Knowing your customers' language and knowing how to speak it isn't enough to deliver an authentic #CustomerExperience.

The culture behind those spoken words means more to your customers than you think.
Find out more: https://buff.ly/e28Yt8N

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Create meaningful experiences for your customers with a trusted #CustomerSupport expert: https://buff.ly/lhteQGz

#WeSpeakYourLanguage
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Open Access BPO 13 days ago
𝗛𝗲𝗹𝗽𝗶𝗻𝗴 𝗬𝗼𝘂𝗿 𝗖𝗮𝗹𝗹 𝗖𝗲𝗻𝘁𝗲𝗿 𝗔𝗴𝗲𝗻𝘁𝘀 𝘄𝗶𝘁𝗵 𝗧𝗶𝗺𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁
https://buff.ly/BHHgR6Z

Time management is more than just a metric in #CustomerService
It translates to:
• high productivity;
• impressive #CustomerExperience quality;
• good brand reputations; and
• assured customer retention.

The key here is to encourage your #CustomerSupport team to be mindful of how they manage their time.

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#WeSpeakYourLanguage
#EmployeeManagement
Open Access BPO 13 days ago
One way of ensuring excellent #CustomerExperience is to make sure your in-house or outsourced #CustomerService team recruites high-performing employees.

But finding those employees can be tough! Don't let apathetic or ineffective communicators ruin the customer rapport, satisfaction, and loyalty you've worked hard to build.

𝗟𝗲𝘁'𝘀 𝗶𝗱𝗲𝗻𝘁𝗶𝗳𝘆 𝘁𝗵𝗲 𝘁𝘆𝗽𝗲𝘀 𝗼𝗳 𝗿𝗲𝗽𝘀 𝘁𝗵𝗮𝘁 𝗰𝗮𝗻 𝘀𝗮𝗯𝗼𝘁𝗮𝗴𝗲 𝘆𝗼𝘂𝗿 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗻𝗱 𝗯𝗿𝗮𝗻𝗱 𝗿𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻: https://buff.ly/9xglwf8

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Open Access BPO's stringent #recruitment and #training processes ensure that only the best agents represent your brand.

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