Author: James Glenn Gomez

The mobile-first revolution is an opportunity for your business to engage people on-the-go, but how does it affect customer trust? As a business owner, you grasp the significance of optimizing your digital presence for mobile users. Embracing a mobile-first strategy not only enhances the brand experience but also earns you customer trust. Yet, amid the […]

One of the avenues where brands reach out to customers is through messaging apps. Learn how these apps impact the customer experience here. Messaging apps and customer messaging services have emerged as popular means of communication, revolutionizing the way people connect and interact. From personal conversations to business interactions, messaging apps and customer messaging services […]

Are you sure your gamification strategy will work? Since the start of the recent decade, call centers have been using gamification, along with other employee engagement tactics, as a way to improve the quality of work life in the call center. By inserting game elements to the work, it combines work and play, ideally making […]

Running a new business would be less challenging if you have some much-needed expert help. Enter startup outsourcing. Starting a new business venture is an exhilarating and challenging endeavor. As a business owner, you have a multitude of tasks and responsibilities on your plate. One strategic decision that can significantly impact your success is startup […]

Outsourcing your business process can be detrimental to your company—if you chose the wrong solutions provider. You decided to outsource your customer support service. You want a company that can assure your customers that they’re in the right hands, without you draining much money. A solutions provider offers you an attractive offer that might seem […]

Gamifying your call center is more than just making work more fun. It requires good intentions and effective execution. Gamification has always been touted as a way to alleviate the persisting employee attrition issues of the call center. Ideally, it seeks to improve employee engagement by introducing gamified element to a particular task. In short, […]

Make up for your brand’s mistakes with a good customer service apology. It’s the first step to redeeming the customer experience. The customer experience is a vital aspect of any business’s success. It can either strengthen or damage a company’s reputation, customer loyalty, and bottom line. In the dynamic landscape of today’s market, mistakes and […]

The ability to adjust your workforce accordingly is key to an efficient and effective call center. Call centers can be tough to manage. There are some days that the workload becomes too cumbersome, such as during peak seasons. Then, there are days when it can get too light and boring like during downtimes. And by predicting […]

With China’s economic boom and support to the business process outsourcing industry, outsourcing to China becomes more appealing to airlines cutting corners more than ever. To face the coming financial challenges, international carriers are now considering outsourcing their business processes more than ever. With its recent economic upswing and its emergent business processes outsourcing (BPO) […]

Studies have touted the prediction that in the future, big companies will be based in emerging markets.