We have worked with several fintech businesses.

We're currently the major outsourcing partner for today's biggest fintech firms, handling back office, customer care, and technical support needs of their global operations.

We provide support for companies of all sizes, from startups and small businesses to Fortune 1000 firms.

Many of our clients are tech companies, and we also support travel and hospitality, retail, ecommerce and online services, healthcare, finance, and telecommunications.

Yes, we have worked with several fintech businesses.

We're currently the major outsourcing partner of one of today's biggest fintech firms, catering to the customer care and technical support needs of their global operations.

All our programs are hyper-customized to suit your needs and budget. We recommend having at least _ representatives and a Team Leader to get your program launched.

Outside of this dedicated team, your program will include support from our shared resource teams, including Recruitment and Workforce Management, Data Analysis and Reporting, Training, Quality Assurance, and IT Support.

Our programs are developed to be highly scalable, which means we can easily expand your team and its work space as needed.

For this, we can hire more representatives, create additional teams for new lines of business, build another team in one of our other global locations, or even get dedicated Training and Quality Assurance groups.

We hyper-customize our programs from the ground up depending on the specific needs and requirements of our clients. As such, service packages vary accordingly.

You may speak to one of our sales specialists today for a consultation and a quote.

Open Access BPO maintains a family-like culture that embraces and celebrates diversity.
Our offices serve as safe spaces that thrive in a friendly and positive atmosphere, encouraging and empowering our teams.

We continuously work to ensure a fun and engaging internal culture to make sure our people are happy, motivated, and rewarded well. We launch initiatives to empower them such as leadership training and focus group discussions.

We also practice internal promotion, providing our employees a clear career path within the company, which encourages retention and skill development.

Open Access BPO complies with several information security standards, including the GDPR, PCI DSS, HIPAA, and SOC2.

We've implemented multiple layers of information security solutions and protocols to ensure that our clients' information is kept confidential and secure—from individual agent workstations and data systems to the physical security in our production floors.

Our Business Continuity and Disaster Recovery protocols are also in place to maintain seamless 24/7 coverage even in the face of potential disasters.

After contract signing, we will work closely with you to create a blueprint of the program you need. This includes its scope and business goals, technical needs, and workforce requirements.

The recruitment and training of your frontline team will then commence, initiating establishing workforce management and quality standards. This is followed by the official program launch, commonly 30 days after contract signing to deployment though it may vary depending on program requirements.

We will maintain constant communication with you through calibration meetings, business reviews, and reports to ensure we are on the same page every step of the way.

Program development commonly takes 30 days from contract signing to training completion and official program launch, though it may vary depending on program requirements.

Recruitment: Recruitment starts the day after contract signing and can take around 30 days to a number of months, depending on the number of agents and specialization(s) required.

Training: We commonly allot one to two weeks for classroom training and one week for nesting. After these training programs, trainees are evaluated through quizzes and process simulations which then determine their readiness for live operations.

Open Access BPO maintains a collaborative relationship with our partners. This means you can be as involved with the management of your program as you deem necessary—from contract signing to deployment and to the eventual daily operations.

We will meet regularly with your team to ensure alignment of strategies and performances. We will explore areas where our operations may augment or complement the other to strengthen your overall business performance and efficiency.

We will also send you reports to update you of your program's performance as frequently as you see fit.