Team Leaders — Fintech Services

QUALIFICATIONS

• A degree or equivalent work experience in management or training in team management is a plus, with experience:
  • As a team leader or supervisor in a customer service program
  • In the fintech industry or program preferred but not required
  • In handling financial docs (invoices, receipts, billing statements, etc.) or customer service program handling billing or finance-related concerns
  • In data entry and analysis is preferred but not a requirement, especially if the previous criteria are met
• In-depth knowledge of performance metrics
• Excellent in written and spoken English— able to respond via communication channels (slack, viber, skype, MS Teams)
• Good technical skills—able to navigate through smartphone and computer applications
• Organizational and time management skills
• Problem-solving and decision-making skills
• Able to adjust to critical situations with appropriate solutions
• Willing to work onsite

RESPONSIBILITIES

• Uphold the company’s and program’s missions to create an inspiring work environment with an open communication culture
• Monitor team performance and report on metrics
• Oversee day-to-day operation
• Delegate tasks and set deadlines for the team
• Motivate team members
• Identify training needs and opportunities
• Conduct coaching sessions and meetings
• Provide feedback and performance improvement plans
• Recognize high performance and reward accomplishments
• Spearhead creating templates for the team
• Perform other tasks as required by the program and the company