Group Team Leaders — Footwear retailer

QUALIFICATIONS

• Minimum of 2–3 years of management experience as a Group Team Leader or in a role overseeing Team Leaders
• A strong track record of leading teams, coordinating workflows, and driving results in a professional environment
• Able to manage multiple tasks, prioritize effectively, and maintain smooth day-to-day operations
• Proficient in written and verbal English
• Analytical thinker with a proactive approach to problem-solving and decision-making under pressure
• Knowledge of performance evaluations or team development strategies
• Background in handling client interactions and resolving escalated concerns, particularly in roles that involve external communication

RESPONSIBILITIES

• Oversee daily site operations and ensure team adherence to company policies
• Set team targets and ensure effective execution through ongoing monitoring and leadership huddles
• Manage and evaluate Team Leaders’ performance, including coaching, mentoring, and development planning
• Monitor team progress and report issues to the Program Manager and relevant departments
• Identify opportunities for continuous process improvement and innovation
• Strategize employee motivation through rewards and recognition initiatives
• Conduct regular Client Business Reviews, including creating reports and presentations in coordination with internal departments
• Prepare and manage accurate and timely reports
• Perform other tasks as required by the company and the program