Email Support Representatives – Financial management firm

QUALIFICATIONS

• At least 2 years of experience in customer support for an online product
• Good technical skills (able to navigate through smartphone and computer applications)
  • At least 2 years of experience using Zendesk or a similar tool for email and chat support
• Proficient in written and verbal English communication
• A critical thinker with good analytical skills and attention to detail
• Ability to empathize with users and create a positive user experience
• With an upbeat, positive, kind, and empathetic personality
• Open-minded and prepared to take on new challenges and learn new skills
• Willing to work in Makati

RESPONSIBILITIES

As an Email Support Agent, you’ll be the first point of contact for answering customer’s questions and helping them to quickly resolve issues.

• Assist customers via email, answering their questions and helping them to quickly resolve issues
• Regularly aim to improve the quality of customer interactions
• Be a team player; have fun and work with a team to hit client targets
• Perform other tasks as required by the client