Email and Chat Support Representatives – Telco firm

QUALIFICATIONS

• Prior experience providing support via email or live chat
• Proficient in written and verbal English communication
• Good technical skills—able to navigate through smartphone and computer applications
• A critical thinker with good analytical skills and attention to detail
• Can empathize with users and create a positive user experiences
• Flexible and able to work in a fast-paced, team-oriented environment
• Effective organization and time management skills
• With an upbeat, positive, kind, and empathetic personality
• Willing to work in Makati

RESPONSIBILITIES

• Assist customers via email and live chat by identifying and resolving problems
• Regularly aim to improve the quality of customer interactions
• Be a team player; have fun and work with a team to hit client targets
• Perform other tasks as required by the client