Customer Support Representatives — Healthcare brand

QUALIFICATIONS

• At least 1 year of work experience in a customer service program
  • Fresh grads are welcome to apply
• Must possess customer service-oriented skills; Compassionate, empathic, and optimistic
• Excellent written and spoken English communication skills
  • Able to craft grammatically impeccable emails and are able to articulate through live chat
• Good technical skills—able to navigate through smartphone and computer applications
• A critical thinker with good analytical skills and high attention to detail
• Effective organization and time management skills
• Able to multitask and embrace change in a fast-paced, performance-driven team
• Can complete tasks independently but is a team player who contribute ideas to improve processes
• Has a growth mindset with the desire to keep learning

RESPONSIBILITIES

As our healthcare program’s Customer Support Representative, you are tasked to assist customers with their concerns, even do a bit of detective work to solve issues.

• Directly interact with customers over chat and email to answer inquiries and resolve challenges quickly and accurately
• Manage multiple reported issues over live chat and email
• Work closely with our Customer Success team to help design and improve the follow-up process to ensure efficiency and track trends
• Perform other tasks as required by the program and the company