Customer Service Representatives — Health & wellness brand

QUALIFICATIONS

• Minimum of 3 years of work experience in customer service and high-volume call center environment
  • Passion for delighting customers and providing excellent service
  • Excellent communication skills
  • Ability to exercise empathy and diplomacy
• Experience in the healthcare industry is preferred
• Basic technical skills—able to navigate through smartphone and computer applications
  • Experience using CRM and communication tools such as Zendesk, Slack
• Ability to work autonomously as a self-directed remote employee
• High attention to detail and ability to multitask, able to achieve accuracy in data entry tasks
• Ability to quickly learn and retain processes and policies

RESPONSIBILITIES

• Provide excellent customer service, contact solutions, and respond quickly through phone, email, and live chat
  • Embody client standards for quality service and incorporate its culture into every customer interaction
  • Gain expertise on the client’s products and services over time to ensure exceptional service is delivered
  • Provide accurate product details and recommendations to customers in a thoughtful and empathetic manner
• Assist customers with order placement, status updates, and order modifications
• Apply strong writing skills to account documentation, email communication, and internal notes
• Meet or exceed all key performance indicators and quality standard as outlined in the performance goals
• Notify department leads and managers on issues, order errors, customer concerns, or obstacles to successfully meet customer needs