WEEKEND LINK ROUNDUP | How Call Centers Hire for CX Excellence

Luis Anthony Oliveros Published on June 23, 2023

Open Access BPO Link Roundup How Call Centers Hire for CX Excellence

  • Recruitment 101:
    Attracting High-Performing Call Center Agents

    Call center leaders want only the best talents for their team, but the best talents are also looking for the best experiences from their prospective workplace.

    But who are these high-performing call center agents? And what can you do to ensure your call center partner can attract them to give your consumers exceptional customers experience?

  • Creative Recruitment Strategies:
    Find Customer-Delightful Call Center Agents

    Hiring exceptional contact center agents is crucial for delivering excellent customer service and maintaining high productivity levels.

    Traditional recruitment methods may not always yield the desired results, making it essential for contact center recruiting teams to employ creative strategies to attract top talent.

  • The Power of Inclusion:
    How Inclusive Hiring Helps Multilingual Call Centers Build Customer Relationships

    By removing barriers and biases in the hiring process, companies can tap into a wider talent pool and ensure that all individuals have a fair chance to compete for job opportunities.

    Inclusive hiring boosts recruitment numbers and allows companies and their call center partners the freedom to select only the best and most coachable candidates for any outsourced job.

  • How to Hire Great Technical Support Agents

    Tech support agents play the role of digital first responders, saving the day when users encounter tricky technical problems on the device or software they re using.

    Given the critical value IT support brings, brands and their outsourcing partners take extra care when hiring tech support agents. Provide excellent customer experience and improve customer relationships by taking these competencies into account.

  • Why Shaping the Call Center Experience Should Be Among Your Priorities

    How often do you ask your team how they’re doing? Aside from the typical stress that call center agents face, how difficult is it for them to execute their tasks? Have you ever asked them how they feel about the company?

    Enhancing the employee experience should be a priority because, after all, improving the quality of work life in your call center elevates the customer experience.

  • How Employee Dissatisfaction is the Bane of Customer Experience

    Exceptional customer experience plays a vital role in fostering customer satisfaction, loyalty, and ultimately, the success of a business. However, one critical factor that’s often overlooked is the well-being and morale of the customer support staff themselves.

    Let’s delve into the impact staff dissatisfaction has on customer relationships and explore strategies to cultivate a positive support culture that benefits both employees and customers alike.

  • How Open Access BPO Hires Stellar Customer Service Representatives

    Building an expert team of customer service representatives can be challenging for any call center recruiter. Yes, you’ll get plenty of applicants, but finding the right people won’t be as easy, especially for programs requiring specific skills, experiences, and cultural proficiencies.

    We developed robust recruitment strategies to overcome these challenges and find the most qualified customer service representatives. Here are some of Open Access BPO’s recruitment best practices.

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Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
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Open Access BPO 21 hours ago
The 𝗣𝗵𝗶𝗹𝗶𝗽𝗽𝗶𝗻𝗲𝘀 is a top #outsourcing destination. The country's capital, Manila, where Makati is located, houses most of the country's top 1,000 companies.
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢's flagship center in Makati leverage world-class infrastructures and the nation's most expansive talent pool.

Our facilities in the Makati Central Business District offer scalable multilingual solutions for global businesses.

𝗗𝗿𝗶𝘃𝗲 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘇𝗲𝗱 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗶𝗻 𝗼𝘃𝗲𝗿 𝟯𝟬 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲𝘀: https://buff.ly/4e7eRln

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• Our Solutions: https://buff.ly/4f22Mip
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Open Access BPO 22 hours ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗼𝗳𝗳𝗶𝗰𝗶𝗮𝗹𝗹𝘆 𝗸𝗶𝗰𝗸𝗲𝗱 𝗼𝗳𝗳 𝗶𝘁𝘀 𝘁𝗵𝗿𝗲𝗲-𝗺𝗼𝗻𝘁𝗵 𝘄𝗲𝗶𝗴𝗵𝘁 𝗹𝗼𝘀𝘀 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲 𝘄𝗶𝘁𝗵 𝗮 𝗵𝗲𝗮𝗹𝘁𝗵 𝗮𝗻𝗱 𝘄𝗲𝗹𝗹𝗻𝗲𝘀𝘀 𝗽𝗿𝗼𝗴𝗿𝗮𝗺 𝗵𝗲𝗹𝗱 𝗼𝗻 𝗢𝗰𝘁𝗼𝗯𝗲𝗿 𝟯𝟬, 𝟮𝟬𝟮𝟰.

Drop It Like It's Hot: The OABPO Weight Loss Challenge began with an early morning wellness session hosted by the outsourcing company's Clinic Services with guest speaker, fitness coach JR Madriaga. Both the morning and evening sessions were streamed online for those who could not be physically present.

After discussing the rules of the challenge and weigh-in schedules, Coach JR talked about some of the most effective methods of losing weight. He highlighted the healthiest ways for the participants to get their weight loss journey started.

A high-energy Zumba session soon followed the discussion. It not only served as a fun way to start the challenge but also emphasized the importance of incorporating physical activity into daily routines.

More than 80 employees from both Open Access BPO Makati and Davao signed up for the three-month weight loss challenge. The grand prize, originally P25,000, has since been doubled to P50,000, with the winner to be announced in next year's Kick Off Party.
Open Access BPO 23 hours ago
Did you know that it's possible for you to connect with your Chinese #ecommerce customers even though you don't speak their language?

#CallCenter outsourcing can greatly help in atracting and supporting customers from this gigantic Asian market.
Here's how partnering with an #outsourcing #CustomerExperience procall center can establish these connections: https://buff.ly/3C8HG3G

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Whether it's Mandarin, Cantonese, or Hokkien, Open Access BPO's multilingual services are your best bet for an improved market presence in China: https://buff.ly/48uCcfp

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Open Access BPO Yesterday
𝐁𝐫𝐞𝐚𝐤𝐢𝐧𝐠 𝐛𝐚𝐝 𝐧𝐞𝐰𝐬 𝐢𝐬 𝐧𝐞𝐯𝐞𝐫 𝐞𝐚𝐬𝐲, 𝐛𝐮𝐭 𝐢𝐭'𝐬 𝐚 𝐜𝐫𝐮𝐜𝐢𝐚𝐥 𝐬𝐤𝐢𝐥𝐥 𝐟𝐨𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐭𝐨 𝐦𝐚𝐬𝐭𝐞𝐫.

Our blog post provides you expert tips and strategies to help you handle these situations with empathy and professionalism.
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Open Access BPO 2 days ago
Our dedicated Xiamen and Taipei teams always go #AboveAndBeyond for our customers. To show our appreciation for their hard work, we spent during #CSWeek treating them to some fun and games at the office.

They even took part in the special video challenge to share how they show their dedication in customer service. And of course, they had a special dinner last Friday to close the festivities.

#WeSpeakYourLanguage
#CustomerServiceWeek #CSWeek
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Open Access BPO 3 days ago
𝐄𝐥𝐞𝐯𝐚𝐭𝐞 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐛𝐲 𝐡𝐚𝐯𝐢𝐧𝐠 𝐡𝐢𝐠𝐡-𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐢𝐧𝐠 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐠𝐞𝐧𝐭𝐬 𝐢𝐧 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦.

Learn about the crucial skills, traits, and mindset of these #CustomerService experts, key for exceptional #CX and sustained positive brand reputation.

Here are the types of high-performing customer support agents: https://buff.ly/40pii3K

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