WEEKEND LINK ROUNDUP | Employee Engagement: Ramping Up Workforce Empowerment

Luis Anthony Oliveros Published on October 8, 2022

employee engagement workforce management

  • 6 Helpful Solutions for Managing Workplace Diversity Challenges

    Challenges may pop up when you put together teams from different cultures and beliefs. But neglecting workplace diversity issues can implicate the company in legal and social arenas. Especially now that prospective clients and employees are keen on supporting businesses they agree with.

  • How BPO Companies Should Support Employee Self-Care

    Between an employee’s tasks at work and at home, maintaining a balance and fully taking care of yourself can be challenging. This is why call centers in the Philippines are up to that task, highly prioritizing workers’ health and well-being.

  • Why Shaping the Call Center Agent Experience Should Be Among Your Priorities

    How often do you ask your employees how they’re doing? Aside from the typical stress that call center agents face, how difficult is it for them to execute their tasks? The agent experience has become more than just giving away a higher salary. It’s about providing your employees with the positive work environmentย and tools they need to fulfill their jobs excellently.

  • Spotting the Signs of Workplace Toxicity in the Call Center

    Work can be stressful for some, but a toxic workplace can cause undue harm to everyone in your call center. Employees can be engaged and driven to work in a positive environment that enables them to thrive. So, identifying the telltale signs of a negative environment can help you improve your workforce management and employment engagement.

  • Make Your Call Center Agents’ Lives Easier

    Your agents’ work experience matters just as much as customers’ happiness. Improve the agent experience by looking closely at the processes that keep your operations running. Are your employees having a hard time executing some tasks? Can you spot inefficiencies, discrepancies, and silos?

  • The 3 Pillars of Employee Empowerment in the Call Center

    Call centers must create an environment where their people are productive and empowered. With employee empowerment being a crucial part of any organization, make sure you partner with an outsourcing firm that also puts this value in practice. Take a close look at the three pillars of empowerment within the organization.

  • Why Call Centers in the Philippines Keep a Fun Work Environment

    Unfortunately, not all companies acknowledge the value of fun. Some even regard it as counter-productive. Call centers, however, are known for providing their employees with a fun and positive workplace, even allocating budgets and designating Employee Engagement Officers. Here s why.

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Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
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Outsourcing call centers can significantly boost efficiency and cut costs for global brands. However, itโ€™s crucial to be aware of potential pitfalls.

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Did you know that it's possible for you to connect with your Chinese #ecommerce customers even though you don't speak their language?

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๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ฃ๐—› ๐—ฟ๐—ฒ๐—ฐ๐—ฒ๐—ป๐˜๐—น๐˜† ๐—ฐ๐—ฒ๐—น๐—ฒ๐—ฏ๐—ฟ๐—ฎ๐˜๐—ฒ๐—ฑ #๐—›๐—ฎ๐—น๐—น๐—ผ๐˜„๐—ฒ๐—ฒ๐—ป ๐˜„๐—ถ๐˜๐—ต ๐—ฎ ๐—ณ๐—ฒ๐˜€๐˜๐—ถ๐˜ƒ๐—ฒ ๐—ฒ๐˜ƒ๐—ฒ๐—ป๐˜ ๐—ณ๐—ผ๐—ฟ ๐˜๐—ต๐—ฒ ๐—ฐ๐—ต๐—ถ๐—น๐—ฑ๐—ฟ๐—ฒ๐—ป ๐—ผ๐—ณ ๐—ถ๐˜๐˜€ ๐—ฒ๐—บ๐—ฝ๐—น๐—ผ๐˜†๐—ฒ๐—ฒ๐˜€.

Simultaneous parties were held at the company's Makati and Davao sites, transforming the offices into magical realms of fun and frights.

Beyond the traditional trick-or-treating, the event featured a captivating magic show with puppets, engaging games, and a generous supply of candy.

With these kinds of events, Open Access BPO reinforces its commitment to creating a fun and fulfilling workplace for its employees.

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๐˜๐˜ช๐˜ด๐˜ช๐˜ต ๐™Š๐™ฅ๐™š๐™ฃ๐˜ผ๐™˜๐™˜๐™š๐™จ๐™จ๐˜ฝ๐™‹๐™Š.๐™˜๐™ค๐™ข ๐˜ต๐˜ฐ ๐˜ญ๐˜ฆ๐˜ข๐˜ณ๐˜ฏ ๐˜ฎ๐˜ฐ๐˜ณ๐˜ฆ ๐˜ข๐˜ฃ๐˜ฐ๐˜ถ๐˜ต ๐˜ฐ๐˜ถ๐˜ณ ๐˜ค๐˜ฐ๐˜ฎ๐˜ฑ๐˜ข๐˜ฏ๐˜บ ๐˜ฑ๐˜ข๐˜ณ๐˜ต๐˜ช๐˜ฆ๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฆ๐˜ฎ๐˜ฑ๐˜ญ๐˜ฐ๐˜บ๐˜ฆ๐˜ฆ ๐˜ฆ๐˜ฏ๐˜จ๐˜ข๐˜จ๐˜ฆ๐˜ฎ๐˜ฆ๐˜ฏ๐˜ต ๐˜ข๐˜ค๐˜ต๐˜ช๐˜ท๐˜ช๐˜ต๐˜ช๐˜ฆ๐˜ด.

๐˜–๐˜ณ ๐˜ฉ๐˜ฆ๐˜ข๐˜ฅ ๐˜ฐ๐˜ฏ ๐˜ฐ๐˜ท๐˜ฆ๐˜ณ ๐˜ต๐˜ฐ ๐™Š๐™ฅ๐™š๐™ฃ๐˜ผ๐™˜๐™˜๐™š๐™จ๐™จ๐˜ฝ๐™‹๐™Š.๐™˜๐™ค๐™ข/๐™œ๐™š๐™ฉ-๐™จ๐™ฉ๐™–๐™ง๐™ฉ๐™š๐™™ ๐˜ต๐˜ฐ ๐˜ต๐˜ข๐˜ญ๐˜ฌ ๐˜ต๐˜ฐ ๐˜ฐ๐˜ถ๐˜ณ ๐˜ฐ๐˜ถ๐˜ต๐˜ด๐˜ฐ๐˜ถ๐˜ณ๐˜ค๐˜ช๐˜ฏ๐˜จ ๐˜ด๐˜ฑ๐˜ฆ๐˜ค๐˜ช๐˜ข๐˜ญ๐˜ช๐˜ด๐˜ต๐˜ด ๐˜ง๐˜ฐ๐˜ณ ๐˜ฐ๐˜ถ๐˜ณ ๐˜ด๐˜ฆ๐˜ณ๐˜ท๐˜ช๐˜ค๐˜ฆ๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฉ๐˜ฐ๐˜ธ ๐˜ต๐˜ฉ๐˜ฆ ๐™Š๐™ฅ๐™š๐™ฃ ๐˜ผ๐™˜๐™˜๐™š๐™จ๐™จ ๐˜ฟ๐™ž๐™›๐™›๐™š๐™ง๐™š๐™ฃ๐™˜๐™š ๐˜ฆ๐˜ฎ๐˜ฑ๐˜ฐ๐˜ธ๐˜ฆ๐˜ณ๐˜ด ๐˜ฃ๐˜ณ๐˜ข๐˜ฏ๐˜ฅ๐˜ด.

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Open Access BPO 3 days ago
The ๐—ฃ๐—ต๐—ถ๐—น๐—ถ๐—ฝ๐—ฝ๐—ถ๐—ป๐—ฒ๐˜€ is a top #outsourcing destination. The country's capital, Manila, where Makati is located, houses most of the country's top 1,000 companies.
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข's flagship center in Makati leverage world-class infrastructures and the nation's most expansive talent pool.

Our facilities in the Makati Central Business District offer scalable multilingual solutions for global businesses.

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๐„๐ฑ๐ฉ๐ฅ๐จ๐ซ๐ž ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข
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๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ผ๐—ณ๐—ณ๐—ถ๐—ฐ๐—ถ๐—ฎ๐—น๐—น๐˜† ๐—ธ๐—ถ๐—ฐ๐—ธ๐—ฒ๐—ฑ ๐—ผ๐—ณ๐—ณ ๐—ถ๐˜๐˜€ ๐˜๐—ต๐—ฟ๐—ฒ๐—ฒ-๐—บ๐—ผ๐—ป๐˜๐—ต ๐˜„๐—ฒ๐—ถ๐—ด๐—ต๐˜ ๐—น๐—ผ๐˜€๐˜€ ๐—ฐ๐—ต๐—ฎ๐—น๐—น๐—ฒ๐—ป๐—ด๐—ฒ ๐˜„๐—ถ๐˜๐—ต ๐—ฎ ๐—ต๐—ฒ๐—ฎ๐—น๐˜๐—ต ๐—ฎ๐—ป๐—ฑ ๐˜„๐—ฒ๐—น๐—น๐—ป๐—ฒ๐˜€๐˜€ ๐—ฝ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ ๐—ต๐—ฒ๐—น๐—ฑ ๐—ผ๐—ป ๐—ข๐—ฐ๐˜๐—ผ๐—ฏ๐—ฒ๐—ฟ ๐Ÿฏ๐Ÿฌ, ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฐ.

Drop It Like It's Hot: The OABPO Weight Loss Challenge began with an early morning wellness session hosted by the outsourcing company's Clinic Services with guest speaker, fitness coach JR Madriaga. Both the morning and evening sessions were streamed online for those who could not be physically present.

After discussing the rules of the challenge and weigh-in schedules, Coach JR talked about some of the most effective methods of losing weight. He highlighted the healthiest ways for the participants to get their weight loss journey started.

A high-energy Zumba session soon followed the discussion. It not only served as a fun way to start the challenge but also emphasized the importance of incorporating physical activity into daily routines.

More than 80 employees from both Open Access BPO Makati and Davao signed up for the three-month weight loss challenge. The grand prize, originally P25,000, has since been doubled to P50,000, with the winner to be announced in next year's Kick Off Party.

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Open Access BPO 4 days ago
Did you know that it's possible for you to connect with your Chinese #ecommerce customers even though you don't speak their language?

#CallCenter outsourcing can greatly help in atracting and supporting customers from this gigantic Asian market.
Here's how partnering with an #outsourcing #CustomerExperience procall center can establish these connections: https://buff.ly/3C8HG3G

----------
Whether it's Mandarin, Cantonese, or Hokkien, Open Access BPO's multilingual services are your best bet for an improved market presence in China: https://buff.ly/48uCcfp

#WeSpeakYourLanguage
#CustomerSupport #MultilingualCallCenter