Successful outsourcing stories every startup entrepreneur must read

Faith Ocampo Published on July 30, 2015

diverse-business-team-high-fiving
Successful entrepreneur Mark McRae admitted that most business startup owners think of outsourcing as a “dirty word.” Indeed, a startup entrepreneur may find outsourcing a daunting endeavor while others may not be comfortable with the idea of remote working. A good number of smaller companies, however, don’t immediately realize the potential of outsourcing to transform their brand.

This was why McRae didn’t hesitate to share his secret to success when he was given a chance to do so. He, along with other successful entrepreneurs, proved why everyone must change this mindset. Below are three success stories to inspire your future outsourcing projects.

Mark McRae and his 30 businesses


Mark-McRae-portrait

Can you imagine juggling 30 different businesses along with a happy home life? McRae, an entrepreneur from Sunshine Coast, Australia, has done the impossible and still continues to do so. He currently employs more than 1300 people and has generated around $280 million in online and offline sales.

And yes, outsourcing is his secret.

Helping drive McRae’s businesses are outsourcing services being offered from different locations including the Philippines, Malaysia, India, South Africa, and the United States. In an interview, he said, “With new technology, work is no longer a place. It’s a function, which can be performed anywhere at any time.”

McRae also recognizes the benefits of outsourcing in cutting costs, gaining insights from experts, having access to a flexible staff, and increasing efficiency.

 

Vivek Wadhwa, the dedicated educator


Vivek-Wadhwa-portrait

Wadhwa’s profile reveals that he s an extremely busy professional. A passionate educator, his academic ventures in Singularity University, Stanford, Duke, and Emory deal with technology, entrepreneurship, and public policy. He s also an advisor to some government institutions and a writer for several publications.

While working on a research project to understand gender gap in the tech industry, he wanted to gather anecdotes and ideas from women across the globe. And to make this possible, he had to crowdsource content for the project. He emailed some of his contacts to find “ambassadors,” reached out to them through Facebook and Twitter, and within two weeks had gathered more than 500 women willing to share their stories.

Wadhwa also built a website through the help of his students, which included marketing materials and a video. He channeled his earnings from the book to an advocacy that supports women entrepreneurs.

According to Wadhwa, “Crowdsourcing is enabling many people to not only work together to perform these tasks but also to share ideas.”

 

CIO Brenda Orth’s IT outsourcing success


Brenda-Orth-portrait

Outsourcing may be common among private businesses, but government bodies also recognize its advantages. In fact, outsourcing has been the key force behind Pennsylvania’s Data PowerHouse (DPH).

When Orth and her team had the idea to build DPH in 1997, they knew they had to outsource IT services to keep it running well. Currently, the DPH delivers round-the-clock support and cost-effective services to citizens in Pennsylvania. This made Pennsylvania one of the first states to successfully outsource and coordinate its critical operations while eliminating redundancies and reducing costs.

These success stories show why every startup entrepreneur must consider outsourcing as part of their company roadmap. Outsourcing services are proven to be instrumental in any type of project. It doesn t matter whether your business startup is in the tech, sales, or manufacturing industry. Outsourcing will always be here as your primary business aid.

[Photo Credit: markmcrae.com, wadhwa.com, & govtech.com ]

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO 12 hours ago
The Manila leg of our 𝗪𝗮𝗻𝗱𝗲𝗿𝗹𝘂𝘀𝘁 𝗕𝗹𝗶𝘀𝘀: 𝘁𝗵𝗲 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗞𝗶𝗰𝗸𝗼𝗳𝗳 𝗣𝗮𝗿𝘁𝘆 last weekend proved a resounding success.

The event, featuring exceptional dining, beverages, entertainment, and a record-breaking raffle pool, served as an opportunity to recognize and celebrate the people instrumental to our ongoing growth.

We extend our sincere gratitude to all who participated in this, our first major event of the year.

Let's relive the free-spiritedness we had shown during the event.

To more exciting adventures!
#WeSpeakYourLanguage
#OABPOKickOff2025 #OABPOWanderlustBliss
#WanderlustBlissOABPO
Open Access BPO 21 hours ago
Projecting empathy and providing effective solutions are parts of the business language that will prove crucial to your #CustomerService.

There's so much to understand about harnessing language to ensure your customers not only hear you, but truly feel heard.

Learn more about how it can make or break your #CustomerExperience goals: https://buff.ly/40XwvV8

----------
Open Access BPO's agents are meticulously trained to go above and beyond, ensuring seamless and positive experience for every customer.

Get in touch with us today take your business to new heights with our #outsourcing solutions: https://buff.ly/3EppX99

#WeSpeakYourLanguage
#CustomerSupport #CustomerCare
Open Access BPO 3 days ago
Efficiency and immediate customer responses are key to elevating the #CustomerExperience.
But how many of us underestimate the impact of missed support calls on repeat sales, brand reputation, and overall #CustomerSatisfaction?

Want to learn more about the hidden costs of missed calls?
Check out our blog post to see how it all connects: https://buff.ly/4aDlrQf

----------
Outsourcing to a #CallCenter is a valuable strategy, but only the most competent firms can truly partner with you to grow your customer base and business.

Contact us today to speak with our #CX experts: https://buff.ly/3WBFEAk

#WeSpeakYourLanguage
#CX #CSat #CustomerSupport
Open Access BPO 4 days ago
Hot off the heals of our Open Access BPO Manila's kickoff party, we celebrated #NationalFunAtWorkDay a little early with our first-ever Trivia Night on January 30th!

Fifteen teams put their Millennial and Gen Z pop culture knowledge to the test, answering a wide range of questions. While everyone breezed through most of the rounds, learning fun facts and having a blast, only one team came out on top and took home the cash prize.

#WeSpeakYourLanguage
#OABPOTriviaNight #FunAtOABPO
Open Access BPO 5 days ago
Open Access BPO Manila looked forward to what 2025 has in store in its annual kickoff party, held last January 26 at The Enderun Tent in Taguig.

With its bohemian-inspired motif, 𝗪𝗮𝗻𝗱𝗲𝗿𝗹𝘂𝘀𝘁 𝗕𝗹𝗶𝘀𝘀: 𝘁𝗵𝗲 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗞𝗶𝗰𝗸𝗼𝗳𝗳 𝗣𝗮𝗿𝘁𝘆 welcomed over 900 employees.

There was sumptuous food, free-flowing drinks, and we rocked out to music from special guest performers, long-time OABPO reggae squad Collie Herb and the phenomenal Mayonnaise.

Of course, we were excited by the record-breaking raffle prize pool which included iPhone 16 units and a brand-new motorcycle.

Here's a glimpse of what transpired during last weekend's celebrations.

#WeSpeakYourLanguage
#OABPOKickOff2025 #OABPOWanderlustBliss
#WanderlustBlissOABPO
Open Access BPO 6 days ago
#CustomerService in #CallCenters, whether in-house or outsourced, is crucial to a positive brand image.

From product knowledge to communication skills, we outline the essential elements for exceptional #CustomerSupport.

Check out the list here: https://buff.ly/3PNqyDX

----------
Looking for a #CustomerExperience team that understands your brand and goes above and beyond to deliver excellent #CX?

Open Access BPO recruits and trains the best, ensuring exceptional results for our partners.
Let's talk: https://buff.ly/3CluJDU

#WeSpeakYourLanguage