Social media marketing vs. content marketing: Which should you use?

Julie Pearl Published on March 17, 2015

social-media-marketer-about-to-fistfight-content-marketer
Social media marketing and content marketing are two of the favorite ways that marketers use to get their brands out there. While both are prevalently being done nowadays, the difference between the two is still unclear for many. It s understandable, considering that they have overlapping traits—content marketers rely heavily on social media for distribution, while social networks are rife with marketing content.

Despite similarities and differences, these types of marketing are very different. To know when to use social media or originally produced shareable content for your promotional initiatives, you must differentiate their focus and goals:

Focus

cube-businessman-looking-into-telescope

As you can tell by the name, social media marketers focus their activities on social networks. Their campaigns and audience engagement efforts are all done within Facebook, Twitter, Instagram, or any of their social media site of choice.

On the other hand, content marketing centers on your business website. Since blog articles, studies, newsletters, or any shareable and valuable marketing materials are meant to attract an audience, they are primarily published on a business main site. Social networks may be used for wider dissemination, but they mostly just act as distributors, not the main source itself. You should always link back to the actual content on your website when promoting free content on social media.

Goals

running-bullseye-chased-by-arrows-social-media-marketing

Social media marketing has two main purposes. First is brand awareness—you introduce your brand by generating discussion or activity about it. Next is customer satisfaction—through social channels, you open avenues for complaints or questions to show customers that you care.

Meanwhile, the goal of content marketing is mostly about producing materials that are on demand. Since it brings prospects to your site, the content you publish there should answer your target s needs so that you can develop a business relationship with them or turn them into qualified leads.

 

What to use and when to use it


creative-lumberjack-holding-wrench-tool-box

Marketing on social media is at the top of the mind of most companies not only because it directly targets customers, but also because the type of content that you can publish on social networks is easier to produce—quizzes, games, or just a 140-character blurb if you re on Twitter. They don t always require time and budget compared to blog posts, infographics, white papers, slideshows, videos, and other types of content in rich media format.

It s natural to make the first few steps on social media, but after getting the hang of publishing on an easier platform, it s ideal to graduate to marketing content on your website and build an audience right there. Of course, the content should be of higher quality and for longer-term solutions, but what will follow is a much more powerful result: a deeper kind of engagement that can only come out of top-caliber content.

To sum up, social media marketing gets you closer to your customers, while content marketing enables you to foster valuable connections with them. It s up to you if you want to take your brand to social channels, drive leads to your own space, or do both at the same time. The two types of marketing are effective in their own right; what it takes for them to be successful is the right combination and execution on your end.

OABPO-Julie Author
As one of Open Access BPO's content writers, Julie Pearl shares her BPO knowledge through her blog posts, research papers, and other resources. She writes about outsourcing news and call center management tips and insights.
Join us on facebook
Open Access BPO Yesterday
As we reflect on the year that has passed, we celebrate the successful collaborations and achievements made possible by the dedication of our partners and employees.

Open Access BPO extends heartfelt holiday greetings to each of you.
We wish you a season filled with joy, peace, and treasured memories with loved ones.

#WeSpeakYourLanguage
#HappyHolidays2024 #OABPOholidays
Open Access BPO Yesterday
Open Access BPO's strong partnership with Robinsons Land has been further solidified with the multilingual call center's recognition as 'Prime Occupier' at Robinsons Summit Center in Makati City.

This award underscores the successful collaboration between the two entities, demonstrating the value of creating mutually beneficial relationships within the business community.

Read all about this: https://buff.ly/3VQ7Qz4

#WeSpeakYourLanguage
#EmployeeExperience
Open Access BPO 4 days ago
Your #CustomerExperience team's accents can significantly influence the dynamics between your brand and customers.

Are these accents a valuable asset or a potential obstacle?

Let's delve deeper into this fascinating topic in our upcoming blog post: https://buff.ly/3VHd8Nc

----------
Partner with an #outsourcing firm that finds a way to leverage accents and multilingualism to deliver excellent #CX.

Outsource your business needs to Open Access BPO's expert team, supporting over 30 languages.

Contact us today. Let's start planning your ops: https://buff.ly/4gxT34x

#WeSpeakYourLanguage
#CustomerSupport #CSat
#CustomerSatisfaction
#OutsourcingCX
Open Access BPO 9 days ago
The holiday season is peak time for #ecommerce, bringing a surge in orders and a flood of customer inquiries.The pressure to deliver a successful holiday sale on them and on the brand is immense.

During this busiest of seasons, #CustomerSupport teams commonly find themselves stretched thin.

Without meticulous planning, unforeseen challenges can derail the entire strategy.
"Disasters" such as these: https://buff.ly/4fdD3TF

----------
Let a #CX expert manage your brand's #CustomerSupport challenges.

Contact us and let's develop a program for your specific needs, challenges, and budget:
https://buff.ly/49Amsbs

#WeSpeakYourLanguage
#CustomerService #CSat #CallCenters
#CustomerSatisfaction #Outsourcing
Open Access BPO 9 days ago
#NewsFlash
Robinsons Land, a leading developer in the Philippines, has awarded Open Access BPO Manila the Prime Occupier Award for its occupancy in Robinsons Summit Center in Ayala, Makati.

This award recognizes the multilingual call center’s excellence, particularly in its employee-centric design approach.

----------
𝘗𝘩𝘰𝘵𝘰 𝘴𝘩𝘰𝘸𝘴 𝘖𝘱𝘦𝘯 𝘈𝘤𝘤𝘦𝘴𝘴 𝘉𝘗𝘖'𝘴 𝘝𝘗 𝘑𝘰𝘺 𝘚𝘦𝘣𝘢𝘴𝘵𝘪𝘢𝘯 𝘱𝘳𝘰𝘶𝘥𝘭𝘺 𝘢𝘤𝘤𝘦𝘱𝘵𝘪𝘯𝘨 𝘵𝘩𝘦 𝘗𝘳𝘪𝘮𝘦 𝘖𝘤𝘤𝘶𝘱𝘪𝘦𝘳 𝘈𝘸𝘢𝘳𝘥 𝘱𝘳𝘦𝘴𝘦𝘯𝘵𝘦𝘥 𝘣𝘺 𝘙𝘰𝘣𝘪𝘯𝘴𝘰𝘯𝘴 𝘓𝘢𝘯𝘥.

𝘑𝘰𝘪𝘯𝘪𝘯𝘨 𝘩𝘦𝘳 𝘢𝘳𝘦 (𝘧𝘳𝘰𝘮 𝘭𝘦𝘧𝘵) 𝘓𝘦𝘰 𝘚𝘰𝘳𝘪𝘵𝘢, 𝘓𝘦𝘢𝘴𝘦 𝘋𝘪𝘳𝘦𝘤𝘵𝘰𝘳; 𝘑𝘗 𝘉𝘢𝘭𝘣𝘰𝘢, 𝘝𝘗-𝘓𝘦𝘢𝘴𝘪𝘯𝘨; 𝘑𝘦𝘳𝘪𝘤𝘩𝘰 𝘎𝘰, 𝘚𝘝𝘗 & 𝘉𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘜𝘯𝘪𝘵 𝘎𝘦𝘯𝘦𝘳𝘢𝘭 𝘔𝘢𝘯𝘢𝘨𝘦𝘳; 𝘢𝘯𝘥 𝘔𝘺𝘣𝘦𝘭𝘭𝘦 𝘈𝘳𝘢𝘨𝘰𝘯-𝘎𝘰𝘉𝘪𝘰, 𝘚𝘝𝘗 - 𝘐𝘯𝘧𝘳𝘢𝘴𝘵𝘳𝘶𝘤𝘵𝘶𝘳𝘦 𝘢𝘯𝘥 𝘐𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘦𝘥 𝘋𝘦𝘷𝘦𝘭𝘰𝘱𝘮𝘦𝘯𝘵𝘴.

#WeSpeakYourLanguage
Open Access BPO 11 days ago
Open Access BPO has taken a significant step towards a brighter future for its employees and partners by introducing OACIS.

OACIS is the #outsourcing firm’s new coaching platform that provides personalized guidance and a structured coaching process.

It empowers team leaders to nurture the growth of their agents and cultivate a culture of excellence.

Curious to learn more about how OACIS is revolutionizing employee development at Open Access BPO?

Read more about it: https://buff.ly/3D66Y2K

----------
Open Access BPO is committed to continuous improvement, striving to deliver exceptional service to our partners and their customers.

Learn more about how we can help your business thrive, reach out to our team: OpenAccessBPO.com

#WeSpeakYourLanguage
#EmployeeManagement #SkillsTraining
#EmployeeExperience #TalentDevelopment