Social media marketing activities proved to be effective on Instagram

OABPO Blog Team Published on December 20, 2013

-social-media-marketing
It has only been six weeks since Instagram started running ads, but social media marketing experts are already seeing positive results from their marketing activities as early as now.

The first ads that the social media app ran on the first day of November came from big brands like Ben & Jerry’s, Adidas, Burberry, Levi’s, and Michael Kors. These brands were delighted to see a 32% lift in ad recall from each of their campaign versus ads that were exposed to people in control groups. This means that users who saw an ad on Instagram are 32% more likely to recall that product than those who have never seen the ad. Brand message awareness of people who saw the ads also increased by 10%.

Effects on businesses

-social-media-marketing-

Since running Instagram ads in a nine-day period, Levi’s reached 7.4 million people aged 18 to 34, while Ben & Jerry’s reached 9.8 million Americans of the same age demographic within eight days. According to Levi’s digital head Julie Channing, what made the ads effective is their novelty.

“We suspected these ads would attract more attention regardless of the content, given their newness. We suspected these ads would attract more attention regardless of the content, given their newness. That’s partly why we didn’t prioritize engagement as the primary performance metric out of the gate,” said Channing.

She added that their focus was on social media marketing metrics like recall, as it reflects their success in grabbing their market’s attention. Channing adds, “It’s doubtful this effect will decline over time, because the key to high recall is Instagram’s ability to take over a small screen with a message that is fully integrated into the content being organically consumed by the user.”

Open Access BPO can help give your business a strong online presence through the e-commerce and digital marketing solutions we offer. Join us on Google+ to know more about the services we offer.

Photo Credit: Jason A. Howieย and adkorteย on Flickr

Join us on facebook
Open Access BPO 9 hours ago
Customers trust and engage more with reliable, knowledgeable, and clear communicators.

That's why businesses need #CallCenters that constantly refine their communication strategies and have #CustomerExperience experts to heighten customer trust.

Avoid these weak expressions that can undermine your team's effectiveness: https://buff.ly/4hhfyLc

----------
For exceptional #CustomerSupport delivered by a trusted #CX expert, contact us today: https://buff.ly/3Q3mnEb

#WeSpeakYourLanguage
#CustomerService #CSAT
#outsourcing #CustomerSatisfaction
Open Access BPO 11 hours ago
Is miscommunication costing you customers?
Join us as we break down 4 common customer communication styles and how your team can adapt.

Boost customer engagement and resolve issues faster! Read more: https://buff.ly/42DDbZR

----------
At Open Access BPO, we go beyond basic support to proactively address your customer concerns.

Contact us for a winning customer service strategy: https://buff.ly/3EoMcfv

#WeSpeakYourLanguage
#CustomerExperience #CustomerService
#CustomerSupport #CSat #CX
Open Access BPO Yesterday
The Manila leg of our ๐—ช๐—ฎ๐—ป๐—ฑ๐—ฒ๐—ฟ๐—น๐˜‚๐˜€๐˜ ๐—•๐—น๐—ถ๐˜€๐˜€: ๐˜๐—ต๐—ฒ ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ž๐—ถ๐—ฐ๐—ธ๐—ผ๐—ณ๐—ณ ๐—ฃ๐—ฎ๐—ฟ๐˜๐˜† last weekend proved a resounding success.

The event, featuring exceptional dining, beverages, entertainment, and a record-breaking raffle pool, served as an opportunity to recognize and celebrate the people instrumental to our ongoing growth.

We extend our sincere gratitude to all who participated in this, our first major event of the year.

Let's relive the free-spiritedness we had shown during the event.

To more exciting adventures!
#WeSpeakYourLanguage
#OABPOKickOff2025 #OABPOWanderlustBliss
#WanderlustBlissOABPO
Open Access BPO Yesterday
Projecting empathy and providing effective solutions are parts of the business language that will prove crucial to your #CustomerService.

There's so much to understand about harnessing language to ensure your customers not only hear you, but truly feel heard.

Learn more about how it can make or break your #CustomerExperience goals: https://buff.ly/40XwvV8

----------
Open Access BPO's agents are meticulously trained to go above and beyond, ensuring seamless and positive experience for every customer.

Get in touch with us today take your business to new heights with our #outsourcing solutions: https://buff.ly/3EppX99

#WeSpeakYourLanguage
#CustomerSupport #CustomerCare
Open Access BPO 4 days ago
Efficiency and immediate customer responses are key to elevating the #CustomerExperience.
But how many of us underestimate the impact of missed support calls on repeat sales, brand reputation, and overall #CustomerSatisfaction?

Want to learn more about the hidden costs of missed calls?
Check out our blog post to see how it all connects: https://buff.ly/4aDlrQf

----------
Outsourcing to a #CallCenter is a valuable strategy, but only the most competent firms can truly partner with you to grow your customer base and business.

Contact us today to speak with our #CX experts: https://buff.ly/3WBFEAk

#WeSpeakYourLanguage
#CX #CSat #CustomerSupport
Open Access BPO 4 days ago
Hot off the heals of our Open Access BPO Manila's kickoff party, we celebrated #NationalFunAtWorkDay a little early with our first-ever Trivia Night on January 30th!

Fifteen teams put their Millennial and Gen Z pop culture knowledge to the test, answering a wide range of questions. While everyone breezed through most of the rounds, learning fun facts and having a blast, only one team came out on top and took home the cash prize.

#WeSpeakYourLanguage
#OABPOTriviaNight #FunAtOABPO