Should you outsource your German call center needs?

OABPO Blog Team Published on November 15, 2013 Last updated on August 15, 2021

The main purpose of a German call center is to employ multilingual representatives who cater to the needs of your customers who speak Deutsch, Germany’s native language.

If you lead a multinational business with an ethnically diverse customer base, it would be practical to outsource your customer service or technical support to a multilingual call center, especially if Germans even make up a minor portion of your overall market.

However, if the demand is higher, or if your customers mainly speak the language, then partnering with a call center that is solely devoted to conversing with your customers in Deutsch might be right for you.

The increasing demand for multilingual call centers

german call center exective shaking hands on business deal with company in meeting

The emergence of multilingual call centers answers the growing customer needs of culturally diverse populations, especially in the US. In 2016, the German diaspora was the largest major European ethnic group in the US. They made up about 14% of all US residents or about 45 million people in total. Following closely are those of Irish, English, and Italian descent, and together, the four ancestry groups make up approximately 40% of the total US population.

Multilingual call centers also aid businesses that are expanding operations to international territories. As market diversification comes with branching endeavors, companies are prompted to extend their customer support as well. In mid-2013, US luxury brands geared up to further penetrate the European market, as most German-speaking nations like Germany, Austria, and Switzerland have been keeping the luxury sales healthy by contributing 35% of the world’s total high-end sales revenue by area.

Outsourcing Deutsch-speakers

Given the fact that the German market is highly lucrative, outsourcing German call center services can be the perfect move for your growing business, especially if you’re based in a culturally diverse region. Attending to your customers in their native tongue can show that you value their convenience and strive to reach out to them more by being the one to make the adjustment.

smiling German call center agent in customer support department

Still, Deutsch proficiency may not be enough to keep the loyalty of your obviously big-spending clients. The best way to make sure they continue to support your brand is by giving them the type of customer service that jives with their cultural background.

To achieve this, choose an outsourcing partner that has relevant experience in handling customers of different cultures. You should also take a peek into the firm’s recruitment process and hiring criteria. Know if the people they hire are natural German speakers, if they include an introduction to the German culture in their training, or if they assess more than just the accent but the comprehension of the language as well.

Read More

Partnering with a multilingual or an exclusively German call center can help in the international expansion of your company, so consider the nature of your business and the demands of your international customers to make it big in the global market scene.

Get in touch with us to start your outsourced German call center team.

Join us on facebook
Open Access BPO 0 hour ago
The Davao leg of our 𝗪𝗮𝗻𝗱𝗲𝗿𝗹𝘂𝘀𝘁 𝗕𝗹𝗶𝘀𝘀: 𝘁𝗵𝗲 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗞𝗶𝗰𝗸𝗼𝗳𝗳 𝗣𝗮𝗿𝘁𝘆 over the weekend was a celebration of what lies ahead: a shared vision of unforgettable moments and a reflection of our collective drive to succeed in every challenge 2025 has in store.

Thank you to everyone who joined us at the Acacia Hotel Davao for an evening of inspiration and celebration. Here's to a year of new opportunities and achievements!

Let's take a look back at last weekend's party.

#WeSpeakYourLanguage
#OABPOKickOff2025 #OABPOWanderlustBliss
#WanderlustBlissOABPO
Open Access BPO 12 hours ago
Customers trust and engage more with reliable, knowledgeable, and clear communicators.

That's why businesses need #CallCenters that constantly refine their communication strategies and have #CustomerExperience experts to heighten customer trust.

Avoid these weak expressions that can undermine your team's effectiveness: https://buff.ly/4hhfyLc

----------
For exceptional #CustomerSupport delivered by a trusted #CX expert, contact us today: https://buff.ly/3Q3mnEb

#WeSpeakYourLanguage
#CustomerService #CSAT
#outsourcing #CustomerSatisfaction
Open Access BPO 14 hours ago
Is miscommunication costing you customers?
Join us as we break down 4 common customer communication styles and how your team can adapt.

Boost customer engagement and resolve issues faster! Read more: https://buff.ly/42DDbZR

----------
At Open Access BPO, we go beyond basic support to proactively address your customer concerns.

Contact us for a winning customer service strategy: https://buff.ly/3EoMcfv

#WeSpeakYourLanguage
#CustomerExperience #CustomerService
#CustomerSupport #CSat #CX
Open Access BPO Yesterday
The Manila leg of our 𝗪𝗮𝗻𝗱𝗲𝗿𝗹𝘂𝘀𝘁 𝗕𝗹𝗶𝘀𝘀: 𝘁𝗵𝗲 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗞𝗶𝗰𝗸𝗼𝗳𝗳 𝗣𝗮𝗿𝘁𝘆 last weekend proved a resounding success.

The event, featuring exceptional dining, beverages, entertainment, and a record-breaking raffle pool, served as an opportunity to recognize and celebrate the people instrumental to our ongoing growth.

We extend our sincere gratitude to all who participated in this, our first major event of the year.

Let's relive the free-spiritedness we had shown during the event.

To more exciting adventures!
#WeSpeakYourLanguage
#OABPOKickOff2025 #OABPOWanderlustBliss
#WanderlustBlissOABPO
Open Access BPO Yesterday
Projecting empathy and providing effective solutions are parts of the business language that will prove crucial to your #CustomerService.

There's so much to understand about harnessing language to ensure your customers not only hear you, but truly feel heard.

Learn more about how it can make or break your #CustomerExperience goals: https://buff.ly/40XwvV8

----------
Open Access BPO's agents are meticulously trained to go above and beyond, ensuring seamless and positive experience for every customer.

Get in touch with us today take your business to new heights with our #outsourcing solutions: https://buff.ly/3EppX99

#WeSpeakYourLanguage
#CustomerSupport #CustomerCare
Open Access BPO 4 days ago
Efficiency and immediate customer responses are key to elevating the #CustomerExperience.
But how many of us underestimate the impact of missed support calls on repeat sales, brand reputation, and overall #CustomerSatisfaction?

Want to learn more about the hidden costs of missed calls?
Check out our blog post to see how it all connects: https://buff.ly/4aDlrQf

----------
Outsourcing to a #CallCenter is a valuable strategy, but only the most competent firms can truly partner with you to grow your customer base and business.

Contact us today to speak with our #CX experts: https://buff.ly/3WBFEAk

#WeSpeakYourLanguage
#CX #CSat #CustomerSupport