Self check: Do you have a customer-friendly attitude?

OABPO Blog Team Published on January 30, 2015

Self-check--Do-you-have-a-customer-friendly-attitude
Having a warm and pleasant attitude when interacting with other people is perhaps one of the most overused reminders being passed around in the world of customer service. Despite being a popular consideration, however, maintaining a customer-friendly attitude is not exactly easy to accomplish, especially if you’re working in a fast-paced work environment, such as a call center in the Philippines.

If being friendly to customers was a piece of cake, everyone would’ve been practicing it, but that s not the case. Knowing the importance of having the right attitude and living up to the promise are two customer service tasks that require a considerable amount of commitment and sincerity.

What it means to be customer-friendly

female-officer-together-with-other-employees

All businesses with excellent customer service train their employees to adopt a genuine customer-friendly attitude. What exactly does this mean? Having a customer-friendly disposition means that you are treating your customers as if they are the most essential part of your daily work by sincerely appreciating their choice of doing business with your brand. An ideal customer service employee does not look at the customers as if they are distraction to his daily work routine. He doesn t have to fake a smile while secretly wishing that they would just go away so that he can get back to his tasks.

Customers who are treated by employees with genuine willingness to help will pay more just to have such kind of service. Good customer experience can motivate people to sharing their positive stories to their peers and the Internet. Poor customer service, on the other hand, will lead the same group of people to spread the bad news to twice as many people. If you want your customers to be loyal to your brand, spreading the customer-friendly attitude in all corners of your organization must be your priority.

How to check if you have the right attitude

In order for you to assess if you have a customer-friendly attitude, you can start by stepping back and evaluating how you usually go about your normal work day. Typically, customer service employees have to multitask and work diligently in order to meet their daily goals and expectations. It’s no joke working in a crowded and fast-moving environment where you have to dive into piles of emails to respond to, phone calls to answer, meetings to attend, documents to process, and so on.

Now, imagine yourself going about this busy schedule but with the addition of customers entering the store, asking you questions, requesting you for items, or simply initiating a conversation with you. How do you respond to the customers attempt of interacting with you?

thinking-businessman

Customers feel connected with the employees if they spare a few seconds to recognize their presence. Addressing customers by name when returning their credit card, telling your loyal shoppers that it s nice to see them again, or smiling at people before proceeding with your work are only some of the simple gestures that customers will appreciate.

Although a customer service job may entail several functions, connecting with customers is its ultimate core. Regardless of how busy your day is going to be, you must anticipate random moments with customers where you have to take the lead in ensuring that those shared experiences will make them happy and encourage them to come back.

Having a customer-friendly attitude means having awareness that ordinary moments can potentially turn into great opportunities of leaving good impression in the customers minds. These ordinary moments are your moments of truth. Your challenge is to seize these opportunities and make sure that the result of each of your interaction with any customer will lead to a positive lasting impression.

2 responses to “Self check: Do you have a customer-friendly attitude?”

  1. Kim Kaylan says:

    I agree with recognizing the presence of customer or telling the loyal customers it is nice to see them again. In short, it is about interacting and appreciating or creating a relationship even with those simple attitude. I am always sad when for example having dinner in fancy restaurants every week, considered myself a regular customer already and didn’t even get recognition or simple nice to see you again. Though, I don’t blame the staff because their work is hard or maybe they are having a bad day. I always put myself in their shoe as much as I can but sometimes it is quite annoying when staff doesn’t have a customer friendly attitude which is the very thing they should have especially if they are working in an environment that requires customer interacting etc. I am glad reading this article. It helps a lot. I know I have lots of things to improve with my behavior too. Thanks for sharing.

Join us on facebook
Open Access BPO 22 hours ago
The 𝗣𝗵𝗶𝗹𝗶𝗽𝗽𝗶𝗻𝗲𝘀 is a top #outsourcing destination. The country's capital, Manila, where Makati is located, houses most of the country's top 1,000 companies.
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢's flagship center in Makati leverage world-class infrastructures and the nation's most expansive talent pool.

Our facilities in the Makati Central Business District offer scalable multilingual solutions for global businesses.

𝗗𝗿𝗶𝘃𝗲 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘇𝗲𝗱 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗶𝗻 𝗼𝘃𝗲𝗿 𝟯𝟬 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲𝘀: https://buff.ly/4e7eRln

----------
𝐄𝐱𝐩𝐥𝐨𝐫𝐞 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢
• Our Solutions: https://buff.ly/4f22Mip
• Our Other Locations: https://buff.ly/4e68ej1

#WeSpeakYourLanguage
Open Access BPO 23 hours ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗼𝗳𝗳𝗶𝗰𝗶𝗮𝗹𝗹𝘆 𝗸𝗶𝗰𝗸𝗲𝗱 𝗼𝗳𝗳 𝗶𝘁𝘀 𝘁𝗵𝗿𝗲𝗲-𝗺𝗼𝗻𝘁𝗵 𝘄𝗲𝗶𝗴𝗵𝘁 𝗹𝗼𝘀𝘀 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲 𝘄𝗶𝘁𝗵 𝗮 𝗵𝗲𝗮𝗹𝘁𝗵 𝗮𝗻𝗱 𝘄𝗲𝗹𝗹𝗻𝗲𝘀𝘀 𝗽𝗿𝗼𝗴𝗿𝗮𝗺 𝗵𝗲𝗹𝗱 𝗼𝗻 𝗢𝗰𝘁𝗼𝗯𝗲𝗿 𝟯𝟬, 𝟮𝟬𝟮𝟰.

Drop It Like It's Hot: The OABPO Weight Loss Challenge began with an early morning wellness session hosted by the outsourcing company's Clinic Services with guest speaker, fitness coach JR Madriaga. Both the morning and evening sessions were streamed online for those who could not be physically present.

After discussing the rules of the challenge and weigh-in schedules, Coach JR talked about some of the most effective methods of losing weight. He highlighted the healthiest ways for the participants to get their weight loss journey started.

A high-energy Zumba session soon followed the discussion. It not only served as a fun way to start the challenge but also emphasized the importance of incorporating physical activity into daily routines.

More than 80 employees from both Open Access BPO Makati and Davao signed up for the three-month weight loss challenge. The grand prize, originally P25,000, has since been doubled to P50,000, with the winner to be announced in next year's Kick Off Party.
Open Access BPO Yesterday
Did you know that it's possible for you to connect with your Chinese #ecommerce customers even though you don't speak their language?

#CallCenter outsourcing can greatly help in atracting and supporting customers from this gigantic Asian market.
Here's how partnering with an #outsourcing #CustomerExperience procall center can establish these connections: https://buff.ly/3C8HG3G

----------
Whether it's Mandarin, Cantonese, or Hokkien, Open Access BPO's multilingual services are your best bet for an improved market presence in China: https://buff.ly/48uCcfp

#WeSpeakYourLanguage
#CustomerSupport #MultilingualCallCenter
Open Access BPO Yesterday
𝐁𝐫𝐞𝐚𝐤𝐢𝐧𝐠 𝐛𝐚𝐝 𝐧𝐞𝐰𝐬 𝐢𝐬 𝐧𝐞𝐯𝐞𝐫 𝐞𝐚𝐬𝐲, 𝐛𝐮𝐭 𝐢𝐭'𝐬 𝐚 𝐜𝐫𝐮𝐜𝐢𝐚𝐥 𝐬𝐤𝐢𝐥𝐥 𝐟𝐨𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐭𝐨 𝐦𝐚𝐬𝐭𝐞𝐫.

Our blog post provides you expert tips and strategies to help you handle these situations with empathy and professionalism.
Discover effective strategies and best practices to ensure your communication remains clear, respectful, and compassionate: https://buff.ly/4eaaJkD

----------
Deliver exceptional #CustomerExperience with our services to ensure #CustomerRetention and foster brand loyalty: https://buff.ly/4f3L4vd

#WeSpeakYourLanguage
#CustomerSupport #CX #CSat
#outsourcing #CustomerSatisfaction
Open Access BPO 2 days ago
Our dedicated Xiamen and Taipei teams always go #AboveAndBeyond for our customers. To show our appreciation for their hard work, we spent during #CSWeek treating them to some fun and games at the office.

They even took part in the special video challenge to share how they show their dedication in customer service. And of course, they had a special dinner last Friday to close the festivities.

#WeSpeakYourLanguage
#CustomerServiceWeek #CSWeek
#OABPOCSWeek2024 #AboveAndBeyond
#CustomerServiceWeek2024
Open Access BPO 3 days ago
𝐄𝐥𝐞𝐯𝐚𝐭𝐞 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐛𝐲 𝐡𝐚𝐯𝐢𝐧𝐠 𝐡𝐢𝐠𝐡-𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐢𝐧𝐠 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐠𝐞𝐧𝐭𝐬 𝐢𝐧 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦.

Learn about the crucial skills, traits, and mindset of these #CustomerService experts, key for exceptional #CX and sustained positive brand reputation.

Here are the types of high-performing customer support agents: https://buff.ly/40pii3K

----------
Outsource with us today and get a team of dedicated experts for your business needs: https://buff.ly/3C0mNHH

#WeSpeakYourLanguage
#CallCenters #CX #oustourcing