What Second Language Should My Business Speak?

OABPO Blog Team Published on November 21, 2014 Last updated on August 22, 2021

Choosing the languages that your customer support would be available in is like choosing which second language would be the most useful to learn.

tablet world flags multilingual call center services

Some may make you seem intelligent or romantic, while others can widen your conversation circle. Either way, the languages you offer should foster great connections between you and your audience.

For international brands with a very diverse consumer base, making the choice can be even more overwhelming, especially with the wide availability of multilingual call center service providers in top outsourcing destinations.

With English being the universal language, it is the default medium for delivering assistance. But what other languages do multilingual call centers use?

To help you narrow down your choices, see these lists:

Most Spoken Languages in the World (excluding English)

  1. Mandarin
  2. Hindi
  3. Spanish
  4. French
  5. Arabic
  6. Bengali
  7. Russian
  8. Portuguese
  9. Indonesian
  10. Urdu

Most Spoken Languages by Number of Countries

  1. French
  2. Arabic
  3. Spanish
  4. Portuguese
  5. German
  6. Italian
  7. Mandarin
  8. Malay
  9. Kiswahili
  10. Russian

Official Languages of the United Nations

  1. Arabic
  2. Chinese
  3. English
  4. French
  5. Russian
  6. Spanish

It’s best to select the languages that could reach the most number of people, so you might want to include the listed ones in your customer service languages. Meanwhile, take these crucial things into consideration before you decide on what to offer.

              

  • Availability of Resources


    Do you have the right resources that could help you and your team enhance your second business language? Are there institutions, software, or traditional learning materials at your disposal?
              

  •           

  • Manpower Availability


    More importantly, will you be able to find agents who are proficient in your business language? Training would, of course, be given to your customer service representatives, but it’s still more advisable to hire people who are highly proficient or native speakers of the language, as they can build rapport better with customers.
              

  •           

  • Business Location


    This goes hand in hand with workforce availability. You should be able to scout native speakers or bilingual professionals in the countries your brand may need to offer call center services.
              

Ultimately, it is your customers who can truly decide which second language your business should speak. Other than finding out which nationalities you cater to, you can ask them the language they prefer support to be delivered in to build stronger relationships with your customers.

Open Access BPO is a multilingual call center company which offers customer support, content management and moderation, and back office services in over 30 languages. Contact us to outsource.

 
 

Read More

Join us on facebook
Open Access BPO Yesterday
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗟𝗲𝘃𝗲𝗿𝗮𝗴𝗲𝘀 𝗜𝗺𝗽𝗿𝗼𝘃 𝗳𝗼𝗿 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗧𝗲𝗮𝗺 𝗗𝘆𝗻𝗮𝗺𝗶𝗰𝘀

Open Access BPO Manila recently hosted 𝐈𝐦𝐩𝐫𝐨𝐯 𝐏𝐥𝐚𝐲 𝐋𝐚𝐛 on March 28th, bringing new experiences to its workforce.

This engaging session provided a hands-on experience designed to cultivate collaboration, creative problem-solving, and stronger communication skills among team members. By exploring the fundamentals of improvisation in a supportive environment, participants enhanced their adaptability and teamwork abilities – qualities crucial for effective partnerships and workplace harmony.

This initiative underscores Open Access BPO's commitment to fostering a dynamic and people-centric work culture, ultimately benefiting our partners through more cohesive and innovative service delivery.

#WeSpeakYourLanguage
Open Access BPO 2 days ago
Ready to elevate your brand? Open Access BPO empowers you to unlock new opportunities and achieve scalable growth.

From customer support to back-office solutions, we're your partner in expansion.

#WeSpeakYourLanguage
Open Access BPO 7 days ago
Call center managers are responsible for keeping operations running smoothly.
This means they also have to take note of the usual issues they need to keep at bay.

𝗛𝗲𝗿𝗲 𝗮𝗿𝗲 𝟰 𝗼𝗳 𝘁𝗵𝗲 𝗯𝗶𝗴𝗴𝗲𝘀𝘁 𝗽𝗿𝗼𝗯𝗹𝗲𝗺𝘀 𝘁𝗵𝗮𝘁 #𝗖𝗮𝗹𝗹𝗖𝗲𝗻𝘁𝗲𝗿 𝗺𝗮𝗻𝗮𝗴𝗲𝗿𝘀 𝗺𝘂𝘀𝘁 𝗳𝗮𝗰𝗲: https://buff.ly/CCAZeNL

---------
Our industry expertise and the skilled workforce enable us to create exceptional experiences for your customers.

Call us today and let's start building the best team for your brand:
https://buff.ly/zQqgKkw

#WeSpeakYourLanguage
#CustomerSupport #CX #CSat
#CustomerSatisfaction #outsourcing
Open Access BPO 8 days ago
The Holy Week is a time to renew our faith and find peace in reflection.

If you’re traveling to be with family or friends or venturing on a pilgrimage, do so with patience and caution.

Let's extend care not just to our loved ones but also to everyone we share the road with. May your journey be safe, and may this season bring you clarity and renewal.

#WeSpeakYourLanguage
#OABPOholidays #HolyWeek
#MahalNaAraw #HolyWeek2025
Open Access BPO 8 days ago
Given the substantial complexities of staff and project management, it is understandable that numerous team leaders underachieve or fail upon assuming this role.

𝗙𝗼𝗰𝘂𝘀 𝗼𝗻 𝗰𝘂𝗹𝘁𝗶𝘃𝗮𝘁𝗶𝗻𝗴 𝘁𝗵𝗲𝘀𝗲 #𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽𝗦𝗸𝗶𝗹𝗹𝘀 among your #CustomerService team leaders: https://buff.ly/9BhNb6G

——————————
Invest in your leaders, elevate your #CustomerSatisfaction.

For a #LeadershipDevelopment program that ensures high-quality #CustomerExperience and drives tangible business results: https://buff.ly/cAnQNot

#WeSpeakYourLanguage
Open Access BPO 8 days ago
Improving on your #CustomerExperience can be just as simple as #outsourcing to a #CallCenter.

But is it really worth it? How can an outsourced call center upgrade your CX strategy?

Learn all of that and more in our latest blog: https://buff.ly/lSMmCDo

——————————
Open Access BPO is your trusted partner to see your #CX strategy through.

Partner with us today: https://buff.ly/cAnQNot

#WeSpeakYourLanguage
#OutsourcingCX #CallCenterCX
#CustomerExperienceOutsourcing
#BPOCustomerService