BPAP, gov’t resolving talent shortage in Philippine outsourcing industry

OABPO Blog Team Published on October 14, 2013
philippine-outsourcing

The Philippine outsourcing industry is facing a shortage in workers, according to the IT-Business Process Association of the Philippines (IBPAP), the Philippine Daily Inquirer reported recently.

IBPAP President Jose Mari Mercado explained that this huge demand has surpassed the country’s pool of business process outsourcing (BPO) professionals. This can be attributed to the industry’s rapid growth of 20% annually since 2007.

Mercado noted that there is a shortage of financing and accounting professionals, and experienced middle managers that may take years to fill. There are concerns that this could dampen the growth of the BPO industry in the country.

How the country is addressing this challenge

Labor shortage is not a new issue. In its previous industry report, the Contact Center Association of the Philippines (CCAP) cites it as one of the top challenges of the industry, alongside high power costs and English skills.

Currently, IBPAP is working together with government and educational institutions. This partnership aims to develop courses that are geared to produce graduates with the right skills to qualify for positions in the Philippine outsourcing industry.

philippine-outsourcing-

Recently, it has teamed up with the Commission on Higher Education (CHED) to create an industry-based curriculum among universities and colleges. It includes subjects such as Fundamentals of Business Outsourcing, Business Communications, and Service Culture.

A government organization, the Technical Education and Skills Development Authority (TESDA) offers programs that help increase the employability of locals in the industry. Its Industry-Based Training for Work Scholarship Program (I-TWSP) aims to help near-hire applicants become BPO workers in as fast as two to three months. TESDA then endorses the graduates to its partner firms.

Other TESDA-accredited schools are also offering short courses for call center training, information technology, and many others.

The industry is striving to address the issue of talent supply in the country. It targets 1.3 million employees and $25 billion in earnings by 2016.

Open Access BPO is a Philippine-based outsourcing company offering customer service, technical support, and telemarketing services. We also have an array of non-voice and back office solutions for various businesses worldwide.

Join us on facebook
Open Access BPO Yesterday
As we embark on a new year, we extend our sincere gratitude to our valued customers, partners, and employees.

Together, we've achieved great things.
Let's continue to innovate and thrive in 2025.

Happy New Year!

#WeSpeakYourLanguage
#Happy2025OABPO #OABPOholidays
Open Access BPO 6 days ago
Wishing the African-American community a joyous and meaningful celebration filled with unity, creativity, and purpose in this year's Kwanzaa.

From us at Open Access BPO, we hope your Kwanzaa is filled with love, happiness, and cherished traditions.

#WeSpeakYourLanguage
#HappyHolidays2024
#Kwanzaa2024 #OABPOholidays
Open Access BPO 6 days ago
Consumers expect seamless and enjoyable online shopping experiences. If brands fail to meet these expectations, they risk losing customers to competitors.

Learn how to refine your #ecommerce platform's #CustomerExperience strategy that prioritizes #CustomerSatisfaction and provides the convenience consumers demand.

Click and read to learn how to build a thriving online business: https://buff.ly/3VRevsT

----------
Only a truly reliable outsourcing partner can help enhance your brand's #CustomerService strategy and maximize #CustomerSatisfaction.

Open Access BPO specializes in providing 24/7 multilingual support, ensuring seamless customer experiences across diverse markets.
Contact us today to find out how we can help: https://buff.ly/3VTZXZv

#WeSpeakYourLanguage
Open Access BPO 6 days ago
SM CAPTIONS 2024
100%
E31:E33

Wishing all our partners and employees a season filled with light, joy, and meaningful connections.
May the spirit of the holiday bring warmth and prosperity to all. We value your partnership and appreciate your hard work throughout the year.

#WeSpeakYourLanguage
#HappyHolidays2024 #Hanukkah
#Hanukkah2024 #OABPOholidays
Wishing all our partners and employees a season filled with light, joy, and meaningful connections.

May the spirit of the holiday bring warmth and prosperity to all. We value your partnership and appreciate your hard work throughout the year.

#WeSpeakYourLanguage
#HappyHolidays2024 #Hanukkah
#Hanukkah2024 #OABPOholidays
Open Access BPO 9 days ago
We are a multilingual outsourcing firm headquartered in Las Vegas, Nevada.

Since launching in California in 2006, 𝗢𝗣𝗘𝗡 𝗔𝗖𝗖𝗘𝗦𝗦 𝗕𝗣𝗢 evolved from being a telemarketing company to a full-suite provider of scalable multichannel business solutions.

We provide outsourcing solutions to both growing enterprises and established global brands from our operations facilities in Makati and Davao in the Philippines, Taipei, Taiwan, and Xiamen, China.

Our multicultural workforce provides a wide range of outsourcing solutions, including multichannel #CustomerExperience, #ContentModeration and Management and various #BackOffice and #KnowledgeProcess support in over 30 languages.

#WeSpeakYourLanguage
Open Access BPO 12 days ago
As we reflect on the year that has passed, we celebrate the successful collaborations and achievements made possible by the dedication of our partners and employees.

Open Access BPO extends heartfelt holiday greetings to each of you.
We wish you a season filled with joy, peace, and treasured memories with loved ones.

#WeSpeakYourLanguage
#HappyHolidays2024 #OABPOholidays