Philippine Congress to lobby for tax-free OT and graveyard pay for BPO workers

OABPO Blog Team Published on July 8, 2014

customer-service-graveyard-shift-BPO-workers

A Makati City Representative has submitted two bills that aim to make night shift premium and the overtime pay of business process outsourcing (BPO) workers free from any tax computation. Open Access BPO, a provider of call center outsourcing services, shares the rest of the story.

Just a few days after a proposal to increase the graveyard pay of BPO employees was made, two new bill shave been authored by a Makati City Representative which aim to exempt the overtime pay and night-shift differential of all workers from being subjected to tax. The said move is hoped to be beneficial for the country s one million BPO workers.
The congresswoman, who also serves as the House Deputy Majority Leader, proposed through House Bills 4682 and 2836 that overtime and graveyard shift wages, regardless of the hourly pay rates, of all workers be excluded from the gross taxable income computation.

call-center-agent-working-the-graveyard-shift--Open-Access-BPO--

With a huge number of BPO workers on the graveyard shift, the implementation of these bills will have a significant impact on their standard of living and financial stability. This reinforces a recent proposal by Maguindanao’s 2nd District Representative, under House Bill 4414, which seeks to increase the BPO workers basic salary earned from 10:00 PM to 6:00 AM, or night shift premium, by 10-25%.

“Our measure intends to give greater meaning to the dictates of the Constitution for the State to push for a living wage, a rising standard of living, and improved quality of life for all,” the congresswoman explained in a news release.

At present, since they receive higher pay than the statutory minimum wage, the night-shift differential and overtime premiums of third shift workers are subjected to withholding taxes up to 32%, depending on their tax brackets.
The congresswoman argued that even if night differential and overtime pay are to be tax-free, the extra cash that the workers will earn will still be spent on taxable consumption. This downplays the fear of the effects of less tax collection by the government.

“Exempting all night differential and overtime pay from taxes will also put in check the rapid erosion of real wages, and build up the purchasing power of workers amid rising consumer prices,” she added.

Join us on facebook
Open Access BPO 2 days ago
We are a multilingual outsourcing firm headquartered in Las Vegas, Nevada.

Since launching in California in 2006, 𝗢𝗣𝗘𝗡 𝗔𝗖𝗖𝗘𝗦𝗦 𝗕𝗣𝗢 evolved from being a telemarketing company to a full-suite provider of scalable multichannel business solutions.

We provide outsourcing solutions to both growing enterprises and established global brands from our operations facilities in Makati and Davao in the Philippines, Taipei, Taiwan, and Xiamen, China.

Our multicultural workforce provides a wide range of outsourcing solutions, including multichannel #CustomerExperience, #ContentModeration and Management and various #BackOffice and #KnowledgeProcess support in over 30 languages.

#WeSpeakYourLanguage
Open Access BPO 5 days ago
As we reflect on the year that has passed, we celebrate the successful collaborations and achievements made possible by the dedication of our partners and employees.

Open Access BPO extends heartfelt holiday greetings to each of you.
We wish you a season filled with joy, peace, and treasured memories with loved ones.

#WeSpeakYourLanguage
#HappyHolidays2024 #OABPOholidays
Open Access BPO 5 days ago
Open Access BPO's strong partnership with Robinsons Land has been further solidified with the multilingual call center's recognition as 'Prime Occupier' at Robinsons Summit Center in Makati City.

This award underscores the successful collaboration between the two entities, demonstrating the value of creating mutually beneficial relationships within the business community.

Read all about this: https://buff.ly/3VQ7Qz4

#WeSpeakYourLanguage
#EmployeeExperience
Open Access BPO 8 days ago
Your #CustomerExperience team's accents can significantly influence the dynamics between your brand and customers.

Are these accents a valuable asset or a potential obstacle?

Let's delve deeper into this fascinating topic in our upcoming blog post: https://buff.ly/3VHd8Nc

----------
Partner with an #outsourcing firm that finds a way to leverage accents and multilingualism to deliver excellent #CX.

Outsource your business needs to Open Access BPO's expert team, supporting over 30 languages.

Contact us today. Let's start planning your ops: https://buff.ly/4gxT34x

#WeSpeakYourLanguage
#CustomerSupport #CSat
#CustomerSatisfaction
#OutsourcingCX
Open Access BPO 13 days ago
The holiday season is peak time for #ecommerce, bringing a surge in orders and a flood of customer inquiries.The pressure to deliver a successful holiday sale on them and on the brand is immense.

During this busiest of seasons, #CustomerSupport teams commonly find themselves stretched thin.

Without meticulous planning, unforeseen challenges can derail the entire strategy.
"Disasters" such as these: https://buff.ly/4fdD3TF

----------
Let a #CX expert manage your brand's #CustomerSupport challenges.

Contact us and let's develop a program for your specific needs, challenges, and budget:
https://buff.ly/49Amsbs

#WeSpeakYourLanguage
#CustomerService #CSat #CallCenters
#CustomerSatisfaction #Outsourcing
Open Access BPO 13 days ago
#NewsFlash
Robinsons Land, a leading developer in the Philippines, has awarded Open Access BPO Manila the Prime Occupier Award for its occupancy in Robinsons Summit Center in Ayala, Makati.

This award recognizes the multilingual call center’s excellence, particularly in its employee-centric design approach.

----------
𝘗𝘩𝘰𝘵𝘰 𝘴𝘩𝘰𝘸𝘴 𝘖𝘱𝘦𝘯 𝘈𝘤𝘤𝘦𝘴𝘴 𝘉𝘗𝘖'𝘴 𝘝𝘗 𝘑𝘰𝘺 𝘚𝘦𝘣𝘢𝘴𝘵𝘪𝘢𝘯 𝘱𝘳𝘰𝘶𝘥𝘭𝘺 𝘢𝘤𝘤𝘦𝘱𝘵𝘪𝘯𝘨 𝘵𝘩𝘦 𝘗𝘳𝘪𝘮𝘦 𝘖𝘤𝘤𝘶𝘱𝘪𝘦𝘳 𝘈𝘸𝘢𝘳𝘥 𝘱𝘳𝘦𝘴𝘦𝘯𝘵𝘦𝘥 𝘣𝘺 𝘙𝘰𝘣𝘪𝘯𝘴𝘰𝘯𝘴 𝘓𝘢𝘯𝘥.

𝘑𝘰𝘪𝘯𝘪𝘯𝘨 𝘩𝘦𝘳 𝘢𝘳𝘦 (𝘧𝘳𝘰𝘮 𝘭𝘦𝘧𝘵) 𝘓𝘦𝘰 𝘚𝘰𝘳𝘪𝘵𝘢, 𝘓𝘦𝘢𝘴𝘦 𝘋𝘪𝘳𝘦𝘤𝘵𝘰𝘳; 𝘑𝘗 𝘉𝘢𝘭𝘣𝘰𝘢, 𝘝𝘗-𝘓𝘦𝘢𝘴𝘪𝘯𝘨; 𝘑𝘦𝘳𝘪𝘤𝘩𝘰 𝘎𝘰, 𝘚𝘝𝘗 & 𝘉𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘜𝘯𝘪𝘵 𝘎𝘦𝘯𝘦𝘳𝘢𝘭 𝘔𝘢𝘯𝘢𝘨𝘦𝘳; 𝘢𝘯𝘥 𝘔𝘺𝘣𝘦𝘭𝘭𝘦 𝘈𝘳𝘢𝘨𝘰𝘯-𝘎𝘰𝘉𝘪𝘰, 𝘚𝘝𝘗 - 𝘐𝘯𝘧𝘳𝘢𝘴𝘵𝘳𝘶𝘤𝘵𝘶𝘳𝘦 𝘢𝘯𝘥 𝘐𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘦𝘥 𝘋𝘦𝘷𝘦𝘭𝘰𝘱𝘮𝘦𝘯𝘵𝘴.

#WeSpeakYourLanguage