Philippine call centers can make your customers listen

Faith Ocampo Published on April 9, 2016 Last updated on February 17, 2021

Customers don’t want robotic, overly formal customer service. They want conversations—real, humanized conversations.

As customers are becoming smarter about which brands to trust, it’s becoming clear that the future of business is all about relationship building. Contact center strategies, as much as possible, must be personalized to fit the market’s evolving preferences. If outsourcing companies can’t keep up with these changes, they’ll cease to be relevant both in the customer service and tech support sphere.

excited happy call center agents giving thumbs up

Philippine call centers, on the other hand, are staying on top of their game. Having been cited by Tholons as one of the best outsourcing destinations in the world, it’s apparent that the country’s business process outsourcing (BPO) sector is keeping up so well with the rapidly transforming landscape.

There are plenty of things that customer service providers in the Philippines do differently. But the most important of these is how they were able to cultivate a customer-focused organizational culture. As a customer experience strategy, this elevates call center transactions to relationship-building opportunities.

Companies that can execute this successfully are a rare breed. Philippine BPO firms focus on the following core activities to fully capture customers’ attention.

  1. Leveraging multiple platforms

    friends in colorful clothes using smartphone tablets
    BPO companies that expand their service platforms merely for the sake of technological advancement will most likely fail. Having the right tools in their right places is just the first step. After that, call centers must be able to integrate them perfectly within their already established customer care strategies. Great conversations must always be the main goal. Otherwise, their entire plan would most probably collapse.

    Philippine call centers rely on their wide and diverse talent pool to support tech expansions without sacrificing their performance. They gradually introduce new tools or processes to the organization, ensuring first that they have all capabilities necessary to make internal transitions smooth.

  2. Continuous customer support

    happy business executive customer service call center alarm clock thumbs up
    When we say “continuous,” we’re referring not just to 24/7 availability, although a contact center in the Philippines surely can provide that. Beyond this, however, outsourcing firms in the country ensure that customers complete the rest of their purchasing journey happily.

    To do this, agents take care of everything a customer might need later on after their conversation. Because of their service-oriented organizational culture, agents are able to embrace the entire customer journey. They strive to always go the extra mile to make everything easier for a customer.

  3. Friendly customer service

    call center team holding red heart
    Customer service managers often take for granted the value of being friendly to callers. In reality, however, friendly customer service—observable through warm greetings, open-ended questions, and a people-oriented approach—is worth millions of dollars.

    This works favorably for Philippine call centers, whose agents naturally give off a warm, relaxed vibe. This attitude allows them to get along with customers effortlessly. Thus, they also have a knack for appeasing frustrated and dissatisfied callers.

For contact centers in the Philippines, everything revolves around the customer. They are fully aware of the impacts of the organizational culture on relationship building. As such, their customer experience strategy is built around a genuine desire to engage consumers in a conversation and make them want to listen. Having this outlook allows them to thrive in a competitive industry.

As a top Philippine call center, Open Access BPO provides multichannel and multilingual customer experience and back office support to businesses of all sizes. Get in touch with us to start your outsourcing journey towards a better customer-brand experience.

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO 19 hours ago
Today, we celebrate Eid al-Fitr, marking the end of a month of reflection, prayer, and community.

We at Open Access BPO extend our warmest wishes to everyone celebrating.
May this Eid bring you and your loved ones happiness, peace, and prosperity.
We hope you enjoy this special time with family and friends.

Eid Mubarak!

#WeSpeakYourLanguage
#OABPOholidays #EidAlFitr
#EidAlFitr2025
Open Access BPO 22 hours ago
𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗠𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 #𝗥𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗿𝗲 𝗶𝗻𝘀𝗲𝗽𝗮𝗿𝗮𝗯𝗹𝗲.

These statistics, pooled from various surveys among customers, show why every business needs a team to screen, evaluate, and manage all online content to ensure your brand maintains a good online reputation: https://buff.ly/MpBUNv4

----------
Outsource your #ContentModeration needs to a trusted partner: https://buff.ly/PRIUd8B

#WeSpeakYourLanguage
Open Access BPO 3 days ago
#CustomerLoyalty is a privilege businesses strive to achieve.
𝗔𝗿𝗲 𝘆𝗼𝘂 𝘀𝘂𝗿𝗲 𝘆𝗼𝘂'𝗿𝗲 𝗱𝗼𝗶𝗻𝗴 𝗲𝗻𝗼𝘂𝗴𝗵 𝘁𝗼 𝗸𝗲𝗲𝗽 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘄𝗮𝗻𝘁𝗶𝗻𝗴 𝗺𝗼𝗿𝗲 𝗳𝗿𝗼𝗺 𝘆𝗼𝘂𝗿 𝗯𝗿𝗮𝗻𝗱?

Take a deep look at the stages of #CustomerLoyalty and see how you can shape your customer experience strategies and get your repeat buyers to continue supporting you: https://buff.ly/mNMdlGq

——————————
Let's create memorable #CustomerExperiences and keep your customers coming back for more: https://buff.ly/0mgDGzC

#WeSpeakYourLanguage
#CustomerService #CX #CustomerSupport
Open Access BPO 5 days ago
A customer-centric support culture is built on a lucid and compelling vision.
A well-articulated 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗺𝗮𝗻𝘁𝗿𝗮 is essential for bringing this vision to life, as it:

• Communicates the intended #CustomerExperience, fostering clarity and understanding.
• Standardizes agent interactions, ensuring consistent brand representation and customer engagement.

The following questions will facilitate the creation of a resonant customer service mantra: https://buff.ly/YMTI4r2

——————————
Get a reliable outsourcing #CX partner with empowered agents who can go the extra mile to deliver exceptional service: https://buff.ly/l4YDYb5

#WeSpeakYourLanguage
#CustomerService #CustomerSupport
#outsourcing
Open Access BPO 6 days ago
Revolutionize your customer service!
Learn how #improv theater fundamentals with its 𝘺𝘦𝘴, 𝘢𝘯𝘥 principle, can transform #CallCenter interactions into genuine, solution-oriented experiences.

Read all about it and learn how to boost agent adaptability, problem-solving skills, and #CustomerSatisfaction: https://buff.ly/CEbXLoS

——————————
At Open Access BPO, we train our teams to deeply understand customer needs and provide natural, solution-oriented interactions, fostering trust and satisfaction.

Experience the difference of genuine customer connection—click and contact our CX experts at https://buff.ly/027ww7m.

#WeSpeakYourLanguage
#CustomerService #CustomerExperience
#CustomerServiceTips #CX #CSat