Philippine call center and IT outsourcing revenues up by 17%

OABPO Blog Team Published on February 17, 2014

Philippine-call-center-
Revenues generated by Philippine call center and IT outsourcing companies grew by 17% in 2013 through the aid of foreign investors looking to expand operations in the country. This was disclosed by the Information Technology and Business Process Association of the Philippines (IBPAP).

IBPAP president and CEO Jose Mari Mercado said that the $13.2-billion revenue made by the information technology and business process outsourcing (IT-BPO) sector in 2012 hiked to $15.5 billion last year.

Philippine-call-center

He remarked that foreign companies see the Philippines as the most preferred location for voice services and second top choice for non-voice business solutions.

This backed Mercado’s estimate of another 17% revenue increase for the IT-BPO sector by the end of 2014, considering that IT-BPO employment likewise rose to 900,000 in 2013 from 2012’s 777,000.

“The performance of Filipino knowledge workers industry has been such that the clients have been coming back and just asking for more and more work to be done in the Philippines,” Mercado said at the Conference on United Kingdom Higher Education and Corporate Training held February 13.

Manpower and expansion plans to fuel further growth

Responding to the demand, IBPAP aims to reach the 1.40-million IT-BPO manpower count in the coming months.
“The healthcare sector is expected to grow very, very fast this year. And then the engineering services sector is another vast sector we are looking at,” Mercado said.

A significant percent of the additional workforce will concentrate on back office roles opened by new players in the local outsourcing industry. Two of these BPO companies, Mercado disclosed, are an American firm with plans of opening a Philippine leg for its accounting and financial services, as well as a Japanese healthcare information services company that is eyeing an office in Metro Manila.
“They are looking at initially 200 to 300 people,” he said.

An Australian insurance and financial services firm with Metro Manila operations is also looking to expand its 1,000-person workforce by opening a Cebu branch for 600 more employees.

Government organizations to provide backup

IBPAP seeks government support, particularly from the Board of Investments, to help sell Philippine call center and IT firms as a set-up shop to more international markets.

IBPAP is also tapping education authorities namely, the Technical Education and Skills Development Authority (TESDA) and the Commission on Higher Education (CHED) to heighten the preparations of graduates through trainings and programs about skills needed in IT-BPO recruitment.

In addition to that, Mercado said that the IBPAP is pursuing partnership deals with educational and training institutions in the United Kingdom to push Filipino IT-BPO workers into the British market.

Being one of the fastest growing call centers in the Philippines, Open Access BPO lives up to its reputation by only hiring competent individuals and training them according to industry benchmarks.ย 

Join us on facebook
Open Access BPO 1 hour ago
๐—™๐—ผ๐—ฟ๐—ฒ๐—ฐ๐—ฎ๐˜€๐˜๐—ถ๐—ป๐—ด ๐—ฎ๐—ฐ๐—ฐ๐˜‚๐—ฟ๐—ฎ๐—ฐ๐˜† is a valuable metric for gauging potential challenges your #CustomerSupport team will encounter.

By leveraging this metric, you can effectively manage your team and allocate workload to optimize operational efficiency.

Read: https://buff.ly/3YTDeyl

----------
For ops management strategies that ensure high #productivity for optimal 24/7 coverage: https://buff.ly/4flOvO4

#WeSpeakYourLanguage
#CustomerExperience #CustomerService
Open Access BPO 3 hours ago
Located between Hong Kong and Mainland China, ๐—ง๐—ฎ๐—ถ๐˜„๐—ฎ๐—ป is a strategic location for businesses wanting to reach large Asian markets. Global economic surveys regularly recognize Taipei's investment-friendly business landscape.

Build your brand's East Asian presence with our diverse and highly qualified team of native ๐‘ด๐’‚๐’๐’…๐’‚๐’“๐’Š๐’, ๐‘ช๐’‚๐’๐’•๐’๐’๐’†๐’”๐’†, ๐‘ฑ๐’‚๐’‘๐’‚๐’๐’†๐’”๐’†, ๐’‚๐’๐’… ๐‘ฒ๐’๐’“๐’†๐’‚๐’-speaking professionals.

๐—˜๐˜€๐˜๐—ฎ๐—ฏ๐—น๐—ถ๐˜€๐—ต ๐—ฎ ๐˜€๐˜๐—ฟ๐—ผ๐—ป๐—ด ๐—ฏ๐—ฟ๐—ฎ๐—ป๐—ฑ ๐—ฝ๐—ฟ๐—ฒ๐˜€๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—ถ๐—ป ๐—˜๐—ฎ๐˜€๐˜ ๐—”๐˜€๐—ถ๐—ฎ ๐˜๐—ต๐—ฟ๐—ผ๐˜‚๐—ด๐—ต ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ง๐—ฎ๐—ถ๐—ฝ๐—ฒ๐—ถ: https://buff.ly/3Yw0wcm

----------
๐—˜๐˜…๐—ฝ๐—น๐—ผ๐—ฟ๐—ฒ ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข
โ€ข Our Solutions: https://buff.ly/3YS79Hb
โ€ข Our Other Locations: https://buff.ly/3YAQoir

#WeSpeakYourLanguage
Open Access BPO 5 hours ago
Thinking about building a stronger #CallCenter team?
Cultural #diversity can be your secret weapon! It fosters better customer understanding, improves communication, and boosts innovation.

Learn about the key benefits in our latest blog:
https://buff.ly/4fCYEp0

----------
Want a high-value #CustomerExperience for your diverse audience?

Let our multicultural teams help your brand break into international markets without worries.
Contact us today: https://buff.ly/4fCYIVM

#WeSpeakYourLanguage
#CX #diversity #inclusion
Open Access BPO Yesterday
Having a hard time finding the right talents for your #CustomerService team?
You may need to tweak your #recruitment strategies.

Try out these creative recruitment strategies to attract qualified candidates: https://buff.ly/3O1c1DD

----------
Or you can outsource to Open Access BPO and we'll do the recruitment and training for you.

Send us a message today to set up your own team of #CX specialists: https://buff.ly/3Aiv2yv

#WeSpeakYourLanguage
#outsourcing #CSat
#CustomerExperience
Open Access BPO 3 days ago
Content Moderation work requires specific skills, qualifications, and attributes from its moderators. These qualities ensure a safe and positive online environment for users.

So, if you're #outsourcing this service, your prospective #outsourcing partners' employees must have:
โ€ข discernment of good from bad;
โ€ข a sharp eye;
โ€ข a trained mind;
โ€ข a tough stomach; and
โ€ข these other traits: https://buff.ly/3YvM7wR

----------
Outsource content moderation only to an expert #BPO with an expert team of moderators: https://buff.ly/40Cg01j

#WeSpeakYourLanguage
#outsourcing #ContentModeration #BPO
#KPO #BackOfficeOutsourcing
Open Access BPO 3 days ago
Outsourcing call centers can significantly boost efficiency and cut costs for global brands. However, itโ€™s crucial to be aware of potential pitfalls.

Donโ€™t let outsourcing disasters derail your business.
Read our list of red flags to avoid and ensure a smooth transition: https://buff.ly/3NT6OxK

----------
Partner with a truly capable call center to prevent outsourcing nightmares.
Open Access BPO has been the trusted outsourcing service provider of some of the biggest global brands for decades.

We've got your back. Contact us today: https://buff.ly/3NTy4MH

#WeSpeakYourLanguage
#CustomerService #CustomerExperience