Level up your capabilities by incorporating some fun into your team’s work! Here’s how you can leverage gamification in technical support. Providing efficient and effective technical support to your customers is essential for maintaining their satisfaction and loyalty. However, traditional approaches may sometimes fall short in engaging both your customers and support agents. This is […]
There’s no question that content moderation protects your online community from harmful content that could destroy your brand. On the surface, moderation keeps your web content clean and high quality, but can this solution safeguard submitted information from getting released without your or your community members’ authorization? Data security is an aspect of online moderation […]
Goal alignment is one of the many things that clients want to be sure of before outsourcing to a call center in the Philippines. They see to it that the visions of the outsourcing firm correspond with their business goals to guarantee the partnership’s success. This alignment, however, doesn’t stop at the managerial level.
Image moderation is not a process solely intended to keep your website free from unwanted posts submitted by your online following; you can also use this as part of your online marketing strategy. Various studies have proven the importance and effectiveness of images in driving market engagement, but simply inserting photos to make a pitch […]
“How competitive is your job?” Career resources site Salaryย Explorer asked this to its members to gauge the competitiveness level of work duties under various industries. With call center outsourcing jobs deemed by some as repetitive and requiring low skill set, it may come as a surprise that voice-based customer service positions are among the most […]
Businesses today recognize the power of social media in expanding their market reach. They use social networking sites and mobile apps to engage with their tech-savvy customers through the channel that the buying public prefers. Social media is indeed beneficial to your marketing endeavors, and it is even more powerful in another aspect of market […]
The business process outsourcing (BPO) industry is set to benefit from the incoming investments of Japanese companies. Along with Philippine call center firms offering multilingual voice services, businesses under the agriculture, mining, and manufacturing sectors will also flourish through Japanese investments, as seen by Philippine foreign relations officials.
A January report by MarketsandMarkets forecasted that the global healthcare information management (HIM) market will undergo a 10.8% compound annual growth rate (CAGR) and reach the $189 million worth by 2018. It also suggested that in the next four years, HIM services will dominate the outsourcing business, as it will prompt vendors to offer services […]
One of the reasons that put off businesses from outsourcing to the Philippines or any other offshore location is that they doubt the offshoring service provider’s capacity to meet their expected output or quality level of services. They fear that the outsourcing firm’s goals may not be aligned with theirs, which might eventually cause the […]