“You should have people skills.” This is a tip that is commonly given to those eyeing an agent position in a customer service outsourcing firm. While this would definitely grant you an edge over other applicants and help recruiters notice you, the term “people skills” is still somewhat too vague to point out the specific […]
Statistics gathered by career resources site Salary Explorer revealed that Philippine call center agents work for an average of 8.4 hours each day. Like most jobs, inbound customer service representatives (CSR) have five working days and two rest days a week. However, there are no standardized ways to measure their workload because the assignment of their […]
We recently talked about the difference between the commonly interchanged help desk and technical support call center—the former serves employees of the organization where it operates, while the latter attends to customers of the company it represents. Now that we cleared out the confusion, it’s time to lay out how tech support outsourcing smoothes out […]
The Twitter profile redesign has been gradually rolling out for several active and popular accounts. While the rest of the Twitterverse waits for its turn, social media managers are prepping for the change by optimizing their online marketing strategies based on the microblogging site’s recent major overhaul.
Customer service outsourcing comes as a way for companies to cut costs and focus on core competencies while the service provider takes care of the consumer relations. While outsourcing proves its worth in directing resources and concentration to higher-priority aspects of the business, it also strengthens the company’s ties with its market by clearing common […]
Before 2013 ended, IT and customer service experts predicted that self-help options will be a common fixture in most call centers this year. Many technical support outsourcing firms have since adapted to the then forecasted change by automating IT solutions with self-service systems that customers can access for minor tech issues. By doing so, they […]
It is common for brick-and-mortar businesses to subcontract outsourcing firms to handle their customers’ product-related concerns. Outsourcing call center services proves to be a wise business decision for these companies, especially if they don t have an online presence. In contrast, voice-based solutions seem to be unnecessary for web-based businesses because any customer queries could […]
Content management is the process of creating, collecting, and publishing of digital content on the Internet. The content we are talking about may be images, videos, sound, text, or a mix of any of these, but in this article, we will focus on the development and management of written content for blogs.
Employee goal alignment has undeniable benefits to each agent’s performance and the overall success of the company. This is why every call center in the Philippines must see to it that all the employees are one with the client in achieving a target. Here are some of the ways to align the goals of the […]