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What is the difference between call center metrics and KPIs?

Call center metrics and KPIs are used interchangeably, but did you know that there’s a key difference between them? Read more to find out. Distinguishing between call center metrics and key performance indicators (KPIs) is crucial for effective operational evaluation in outsourcing firms. Although these terms are often used interchangeably, they carry subtle distinctions that […]

Key to Business Success: Marketing and Customer Service Alignment

Customer service and marketing have different objectives and roles, but they need each other to ensure business success. Open Access BPO explains why these two should be aligned. Aligning sales and marketing is a frequently emphasized practice that experts point to as the major tool behind any company’s success. There is, however, another business aspect […]

Open Access BPO now offers multilingual support in 13 languages

MAKATI CITY, Philippines, May 27, 2014 – With the goal of enabling businesses to reach out to their diverse customer bases, Open Access BPO now delivers multilingual customer service and technical support in 13 languages. The original roster of languages offered by the firm includes four European (French, Spanish, German, Italian) and four Asian (Arabic, […]

Hiring tips: Where to find multilingual call center agents

As more and more companies are beginning to discover the massive impact of multilingualism in business expansion and international market penetration in today’s globalized economy, the demand for bilingual and multilingual employees has also risen. Most companies now include bilingualism among the top skills and requirements that they look for in an ideal employee. In […]

How multilingual call centers meet expectations of foreign customers

International businesses are aware that customers coming from different cultures can have different expectations from the same brand. How do they cope with the growing and varying demands of their clientele? Open Access BPO sheds light on the basic steps that companies take to meet customer expectations regardless of location, language, and culture they are […]

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Open Access BPO 2 days ago
#SocialMedia has become an essential tool for brands establishing a connection with their customers.
๐—›๐—ผ๐˜„ ๐˜€๐—ต๐—ผ๐˜‚๐—น๐—ฑ ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€๐—ฒ๐˜€ ๐—ฏ๐—ฒ๐—ต๐—ฎ๐˜ƒ๐—ฒ ๐—ถ๐—ป ๐˜€๐—ผ๐—ฐ๐—ถ๐—ฎ๐—น ๐—บ๐—ฒ๐—ฑ๐—ถ๐—ฎ, ๐—ฎ ๐—ฝ๐—น๐—ฎ๐˜๐—ณ๐—ผ๐—ฟ๐—บ ๐—ฑ๐—ผ๐—บ๐—ถ๐—ป๐—ฎ๐˜๐—ฒ๐—ฑ ๐—ฏ๐˜† ๐—ถ๐—ป๐˜๐—ถ๐—บ๐—ฎ๐˜๐—ฒ ๐—ฝ๐—ฒ๐—ฟ๐˜€๐—ผ๐—ป-๐˜๐—ผ-๐—ฝ๐—ฒ๐—ฟ๐˜€๐—ผ๐—ป ๐—ถ๐—ป๐˜๐—ฒ๐—ฟ๐—ฎ๐—ฐ๐˜๐—ถ๐—ผ๐—ป๐˜€?

Find out some useful tips here: https://buff.ly/eK8cznZ

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๐๐ซ๐จ๐ฏ๐ข๐๐ž ๐ž๐ฑ๐œ๐ž๐ฅ๐ฅ๐ž๐ง๐ญ #๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐’๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐ฐ๐ข๐ญ๐ก ๐จ๐ฎ๐ซ ๐Ÿ๐Ÿ’/๐Ÿ• ๐ฆ๐ฎ๐ฅ๐ญ๐ข๐œ๐ก๐š๐ง๐ง๐ž๐ฅ #๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ ๐ข๐ง ๐จ๐ฏ๐ž๐ซ ๐Ÿ‘๐ŸŽ ๐ฅ๐š๐ง๐ ๐ฎ๐š๐ ๐ž๐ฌ.

Start elevating your brand's service standards today: https://buff.ly/E4ypAtc

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#CX #CSat #CustomerService
#SocialMediaCustomerService
Open Access BPO 3 days ago
Today, we celebrate Eid al-Fitr, marking the end of a month of reflection, prayer, and community.

We at Open Access BPO extend our warmest wishes to everyone celebrating.
May this Eid bring you and your loved ones happiness, peace, and prosperity.
We hope you enjoy this special time with family and friends.

Eid Mubarak!

#WeSpeakYourLanguage
#OABPOholidays #EidAlFitr
#EidAlFitr2025
Open Access BPO 3 days ago
๐—–๐—ผ๐—ป๐˜๐—ฒ๐—ป๐˜ ๐— ๐—ผ๐—ฑ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฎ๐—ป๐—ฑ #๐—ฅ๐—ฒ๐—ฝ๐˜‚๐˜๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—บ๐—ฒ๐—ป๐˜ ๐—ฎ๐—ฟ๐—ฒ ๐—ถ๐—ป๐˜€๐—ฒ๐—ฝ๐—ฎ๐—ฟ๐—ฎ๐—ฏ๐—น๐—ฒ.

These statistics, pooled from various surveys among customers, show why every business needs a team to screen, evaluate, and manage all online content to ensure your brand maintains a good online reputation: https://buff.ly/MpBUNv4

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Outsource your #ContentModeration needs to a trusted partner: https://buff.ly/PRIUd8B

#WeSpeakYourLanguage
Open Access BPO 6 days ago
#CustomerLoyalty is a privilege businesses strive to achieve.
๐—”๐—ฟ๐—ฒ ๐˜†๐—ผ๐˜‚ ๐˜€๐˜‚๐—ฟ๐—ฒ ๐˜†๐—ผ๐˜‚'๐—ฟ๐—ฒ ๐—ฑ๐—ผ๐—ถ๐—ป๐—ด ๐—ฒ๐—ป๐—ผ๐˜‚๐—ด๐—ต ๐˜๐—ผ ๐—ธ๐—ฒ๐—ฒ๐—ฝ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€ ๐˜„๐—ฎ๐—ป๐˜๐—ถ๐—ป๐—ด ๐—บ๐—ผ๐—ฟ๐—ฒ ๐—ณ๐—ฟ๐—ผ๐—บ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฏ๐—ฟ๐—ฎ๐—ป๐—ฑ?

Take a deep look at the stages of #CustomerLoyalty and see how you can shape your customer experience strategies and get your repeat buyers to continue supporting you: https://buff.ly/mNMdlGq

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Let's create memorable #CustomerExperiences and keep your customers coming back for more: https://buff.ly/0mgDGzC

#WeSpeakYourLanguage
#CustomerService #CX #CustomerSupport
Open Access BPO 8 days ago
A customer-centric support culture is built on a lucid and compelling vision.
A well-articulated ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—บ๐—ฎ๐—ป๐˜๐—ฟ๐—ฎ is essential for bringing this vision to life, as it:

โ€ข Communicates the intended #CustomerExperience, fostering clarity and understanding.
โ€ข Standardizes agent interactions, ensuring consistent brand representation and customer engagement.

The following questions will facilitate the creation of a resonant customer service mantra: https://buff.ly/YMTI4r2

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Get a reliable outsourcing #CX partner with empowered agents who can go the extra mile to deliver exceptional service: https://buff.ly/l4YDYb5

#WeSpeakYourLanguage
#CustomerService #CustomerSupport
#outsourcing