Google now notifies Internet users if the search result will redirect them to a mobile homepage. How should businesses, including those that outsource to the Philippines and other offshore destinations, adjust to the change? Open Access BPO shares some insight regarding the matter. Have you ever Googled something on your smartphone, and when you clicked […]
Excellent employees are instrumental to a growing company’s success, but most SMBs are still having trouble finding the right talents. Open Access BPO explains the importance of great hires and shares insights on how SMBs can recruit competent individuals. For small and medium-sized businesses (SMBs) that are aiming for expansion, the most important components they […]
Africa has been slowly making a name in the outsourcing scene, but there’s one country in the continent that shows promise instead of threat to current top destinations like the Philippines and India. Open Access BPO gives a follow-up report on Africa’s outsourcing boom.
Before outsourcing call center solutions to the Philippines, one of the things you must determine is the type of agents you need to hire. Open Access BPO will help you decide if your call center team should be composed of generalists or specialists. Call center agents are classified into two main categories: the generalists and […]
Measuring the success of your telemarketing project should depend on a thorough assessment using methodical questions that you can gradually develop from simple tools. And the initial step of the assessment is identifying the type of telemarketing campaign you are executing. If the project’s main objective is to generate leads, you must ask if you […]
Some angry people call contact centers to vent, while others threaten to get what they want. How should CSRs face these customers? Open Access BPO advises how each type of angry customer should be treated.
How much authority should you grant your outsourced call center agents? Open Access BPO shares insights that could help you choose the right level of trust that you can put on your employees.
The outsourcing industry owes much of its growth to the Generation Y, which mainly makes up the call center workforce. However, retaining millennials remains to be a challenge for most companies. Open Access BPO shares some tips on how to maximize the tenure of young professionals in the industry.
Should banks and healthcare providers handle sensitive customer information on social networks? Open Access BPO explains why call center support services should remain as the main channel for handling certain cases. The emergence of the multi-channeling trend has enabled companies to deliver customer service through any channel available today. This was largely brought by the […]