What are the secrets to outbound sales success? Open Access BPO, an outsourcing firm with almost a decade of telemarketing experience, shares some tips about closing deals over the phone. Closing a sale face-to-face with a client can be quite a challenge. On the phone, it can be twice as challenging since the agents have […]
What should social media marketers and customer service representatives know about the biggest social network? Open Access BPO shares two important Facebook facts. Social media marketers who execute campaigns on the largest social network want to ensure two things: that they are heard and that their activities are free from threats. That’s why it’s imperative […]
Has creating content been challenging for your brand? Why not just resort to content curation to gain more followers? One hallmark of an effective content marketing strategy is content curation. It involves gathering, organizing, and presenting valuable and relevant content from various sources to engage and educate target audiences. However, many businesses face challenges in […]
Web content management is one of the business process outsourcing (BPO) services in the Philippines that businesses from all over the world entrust to the country. How do Philippine firms excel at this service? Open Access BPO shares some of the ways how.
There comes a point in a brand’s journey where customer service and marketing intersect. Here’s how businesses leverage this. The interplay between customer service and marketing is crucial for success. Achieving marketing success relies on a well-integrated system where customer service acts as both a catalyst and stabilizing force. Today, we will look into the […]
A survey suggested that shoppers prefer phone transactions to be supported by web-based programs. Open Access BPO shares some findings that retailers who are outsourcing to a call center in the Philippines and other top offshore hubs need to know. A report released recently by IT customer engagement specialist Kana revealed several things about retail […]
Before outsourcing to a call center in the Philippines, know whether your prospective vendor could take advantage of modern innovations to personalize customer service. Open Access BPO explains the importance of personalized service and how to achieve it. Businesses need to provide several factors to customers to be able to earn their trust. A company […]
Live chat is an indispensible customer service tool used by most outsourcing firms today. Instant messaging programs can be purchased fully made or it can also be developed based on your company’s needs; but which suits your business best? Open Access BPO will help you choose.
Google now notifies Internet users if the search result will redirect them to a mobile homepage. How should businesses, including those that outsource to the Philippines and other offshore destinations, adjust to the change? Open Access BPO shares some insight regarding the matter. Have you ever Googled something on your smartphone, and when you clicked […]