Why should call center agents treat past buyers like VIPs? Open Access BPO, a leader in call center outsourcing in the Philippines, shares statistics that prove the value of customer loyalty in any business. “Retaining customers is more important than gaining new ones.” Marketers have many words to live by, and this line is probably […]
Any Philippine call center can cater to British and American customers. Here’s what these contact centers have to know about them. Call center companies in the Philippines play a crucial role in providing customer service to clients from various corners of the world. Among the diverse clientele, British and American customers stand out due to […]
Many believe that Facebook’s latest Snapchat competitor will finally redeem the social network’s past social app flops, but others still see the pioneer of ephemeral messaging to continue its reign in the young crowd. Open Access BPO examines how Slingshot will fare in the social app scene.
How do call centers help businesses get new customers? Open Access BPO shares some industry-wide practices that guarantee telemarketing success. For businesses that want to venture into call center outsourcing, the Philippines comes as one of their first choices because of the time-tested services and strategies that local telemarketers practices to widen the consumer base […]
Online retailers have been helping back office outsourcing in the Philippines and other major offshoring capitals thrive through the various types of e-commerce services they entrust to BPO firms. This relationship showed immense growth during the onset of social commerce. Open Access BPO explains how social commerce works and the types of activities involved there.
Hiring tech talents is a feat for most call centers, but the problem is that they don t know who to look for or where to look. Open Access BPO shares insights on tech talent hiring to guide businesses in finding their future company assets.
New hires want more than just enticing freebies to stay loyal and stay longer in the company. For those involved in the call center business, particularly in top outsourcing destinations like the Philippines, managers should directly participate in the orientation of new agents. Employee attrition is not a new issue in the call center outsourcing […]
Outsourcing in the Philippines and other top offshore destinations has become a solution for merchants who are in need of aid in creating an e-commerce website. Open Access BPO enumerates the components that outsourcing firms contribute to empower a launching online store. An e-commerce transaction is played by three important roles: the customer, the e-commerce […]
Big Data Architect, Data Scientist, and Cloud Service Specialist—these are just some of the positions that didn’t exist before digital technology took over the business scene. Open Access BPO lists down eight job titles that only came to be in 2008. The ever-evolving business landscape has been catalyzing workplaces all over the world, and along […]