Welcome to the digital marketing age, where technology and online platforms have transformed the way we reach and engage with customers. It’s crucial to leverage effective marketing techniques and the power of digital marketing to stay ahead. However, managing all aspects of digital marketing in-house can be overwhelming and time-consuming. That’s where business process outsourcing […]
In order to promote products or services to existing and potential customers, a business has to invest time and effort in building winning marketing strategies. From social media marketing to traditional advertising, from sales promotions to referral incentives, options are increasingly becoming diverse for businesses wanting to increase their brands’ popularity. The money you invest […]
Once technical support agents go to the production floor, their performance relies heavily on the quality of training given to them beforehand. Open Access BPO explains what training mistakes should be avoided by call center managers to make sure their agents are equipped with unparalleled skills.
Businesses today leverage on the ubiquity that the Internet, particularly social media, has given to everyone who uses it. With web-based tools in place, companies give the public convenient, ceaselessly accessible ways of contacting them no matter where they are in the world and regardless of distance and lingual differences.
Great customer experience is a result of a healthy work culture. It’s delivered mainly by your customer-facing employees who are able to serve consumers well through their purpose-driven performance. The work culture, on the other hand, is driven primarily by the leaders who instill purpose in their people.
One of the critical elements of customer service is product knowledge. So how can you ensure your team has it in the bag? A well-informed call center team is an invaluable asset. Hence, the call center training process must go beyond routine procedures, placing a strong emphasis on comprehensive product knowledge. A robust product knowledge, […]
If you run a business, you’re probably aware that the holidays start early in the trade, especially for people under customer service outsourcing. It’s only halfway through August, but it’s already high time for retailers and service providers to amp up their strategies, facilities, and workforce for the coming Halloween, Thanksgiving, Christmas, New Year, and […]
Continuous training and coaching are some of the essential quality assurance strategies you can use to make sure your customer support agents are doing their optimum best. Even when outsourcing to a call center in the Philippines, agent evaluation is always reinforced by thorough coaching to make sure the call center agents’ performance will improve.
Customer service is one business function that requires a lot of hard work and strategic thinking for it to become exceptional. But no matter how hard you or your outsourced call center in the Philippines try, mistakes will always come. Even if you rigorously train your customer service representatives every now and then, they will […]