Many businesses choose to add live chat to their call center support services and ecommerce solutions because of the convenience it can provide to customers wanting to reach them. Without having to spend too much time and effort, customers can ask for answers to their questions from chat support agents. The customers do not only […]
There’s no denying that social media is a welcome addition to the tools and strategies companies use to heighten market engagement and cement their brand among the most trusted names in the industry they belong. It is an innovation that has been shaping customer service outsourcing into providers of omnipresent, ever-accessible points of contact to […]
Many businesses commit the mistake of making their approach to customer support mostly reactive. This means that their call center support services are only tapped when problems arise. This reactive stance is nonetheless beneficial to customers, since their concerns are still attended to. But the problem is, reactive customer service does not offer anything extra […]
Welcome to the digital marketing age, where technology and online platforms have transformed the way we reach and engage with customers. It’s crucial to leverage effective marketing techniques and the power of digital marketing to stay ahead. However, managing all aspects of digital marketing in-house can be overwhelming and time-consuming. That’s where business process outsourcing […]
In order to promote products or services to existing and potential customers, a business has to invest time and effort in building winning marketing strategies. From social media marketing to traditional advertising, from sales promotions to referral incentives, options are increasingly becoming diverse for businesses wanting to increase their brands’ popularity. The money you invest […]
Once technical support agents go to the production floor, their performance relies heavily on the quality of training given to them beforehand. Open Access BPO explains what training mistakes should be avoided by call center managers to make sure their agents are equipped with unparalleled skills.
Businesses today leverage on the ubiquity that the Internet, particularly social media, has given to everyone who uses it. With web-based tools in place, companies give the public convenient, ceaselessly accessible ways of contacting them no matter where they are in the world and regardless of distance and lingual differences.
Great customer experience is a result of a healthy work culture. It’s delivered mainly by your customer-facing employees who are able to serve consumers well through their purpose-driven performance. The work culture, on the other hand, is driven primarily by the leaders who instill purpose in their people.
One of the critical elements of customer service is product knowledge. So how can you ensure your team has it in the bag? A well-informed call center team is an invaluable asset. Hence, the call center training process must go beyond routine procedures, placing a strong emphasis on comprehensive product knowledge. A robust product knowledge, […]