The omni-channeling trend and the vast availability of web-based and mobile tools may make it seem that online customer service is widely embraced by businesses anywhere. Surprisingly, however, there are companies that hold out on self-help customer service tools. Some of them avoid outsourcing these functions for the misconceptions about their efficiency. They’re missing out […]
It s no secret that business growth highly depends on the ability of a business to attract new customers and retain them. Without quality leads, your call center support services can t help you gain a stronger foothold in the market. But how exactly can quality lead generation be done when it s almost impossible […]
If social media marketing is among the services that you have entrusted to a business process outsourcing (BPO) solutions provider, then this news surely means a lot to you: Facebook has put an end to like-gating. Another word for fan-gating, the practice of like-gating is done by brands on Facebook to generate Page followers, requiring […]
Regardless of the nature of your business or industry you re in, starting a company can be an overwhelming experience. You feel proud that you re finally launching your startup. But, you also feel worried about the difficulties that lie ahead. Just thinking about which traditional or digital marketing strategy to use can be intimidating […]
Nothing is more frustrating for an e-commerce store owner who invested a lot in designing an effective digital marketing strategy than to see his site s shopping cart abandonment rate go through the roof. It s normal for customers to change their mind at the last minute before finishing the checkout process. But if quite […]
What are the telltale signs of employees who don’t just fulfill their functions but work with a sincere purpose of pleasing customers? The standards may vary from industry to industry, but in every company’s customer service unit (regardless of the trade it belongs to), there are certain practices that can definitely tell if your people […]
When you start prioritizing other areas of your business and leave little time for your customer service, the inevitable outcome is poor customer service delivery. It goes without saying that poor customer service solutions, such as ineffective call center support services, can turn every customer experience into an unpleasant one. But what most people fail […]
Many businesses choose to add live chat to their call center support services and ecommerce solutions because of the convenience it can provide to customers wanting to reach them. Without having to spend too much time and effort, customers can ask for answers to their questions from chat support agents. The customers do not only […]
There’s no denying that social media is a welcome addition to the tools and strategies companies use to heighten market engagement and cement their brand among the most trusted names in the industry they belong. It is an innovation that has been shaping customer service outsourcing into providers of omnipresent, ever-accessible points of contact to […]