Giving customers access to a customer service knowledge base is a great way to be proactive. Instead of having to speak with representatives from your outsourced call center in the Philippines, your customers can now find self-help information however and whenever they need it. Since every brand must provide exceptional customer experience, creating more customer […]
When we explained that customer experience thrives on the collaboration of every role in a company, we pointed out that that the employees failure to recognize this hints work culture issues. This is why call centers in the Philippines (or any top outsourcing hub the world) reinforce the thinking that customer service is the duty […]
When your customers reach out to your outsourced call center in the Philippines and express the desire to cancel their subscription from your services, should you exhaust all possible ways to salvage their trust or should you just give up and let them leave effortlessly? Is it right to train your customer service representatives to […]
It’s an established notion that for customer service to be deemed successful, the business must be able to deliver what the customer requires. This is why first-contact resolution and other results-based metrics are strictly prioritized by Philippine call centers and customer care units of most companies. Problems should indeed be countered with an effective fix, […]
Modern customers expect a lot from businesses especially when it comes to customer service. If you are outsourcing to a call center in the Philippines, it s not enough for you and your outsourcing partner to just keep an eye on your customer support team s efficiency and reliability. You need to think of ways […]
In order to fulfill your role as an online content moderator or community manager effectively, you must get to know the members of your online community. Primarily, you must understand why they chose to be part of your circle in the first place. Knowing the factors that motivated them to sign up as community members […]
Online content moderators are like members of your neighborhood watch. Just like your local community, Internet users are free to interact with one another and express contrasting opinions on different matters. But just like any forms of organization, there will always be people online who won t behave the way you expect them to.
Making your online platforms interactive by welcoming comments, reviews, contest submissions, social media posts, and other contributions is definitely a good way of strengthening your online presence. These interactions drive audience engagement and draw prospective customers closer to your brand. Not all forms of user-generated content (UGC), however, are good for you. Welcoming UGC can […]
From social media posts and customer reviews to forum discussions and comment sections, brands are faced with the challenge of managing and moderating the content created by their users. Understanding Millennials and Gen Zers’ Passion for User-Generated Content To address this issue brought by the growing volumes of user-generated content on online platforms, some companies […]