If a Philippine call center receives few customer complaints, it s usually taken as a sign of healthy business. Nothing could reflect excellent service and superb products than zero complaints about your brand, right?
If a Philippine call center receives few customer complaints, it s usually taken as a sign of healthy business. Nothing could reflect excellent service and superb products than zero complaints about your brand, right?
Blogging is an ideal content marketing strategy for businesses that aren’t into “loud” and blatant promotions but realize the need to peddle their goods. This is why firms that provide business process outsourcing (BPO) services in the Philippines suggest blogging to clients who want to market their brands in a manner that doesn’t feel like […]
With the holiday season just waiting around the corner, excited shoppers are starting to list down the names of stores they intend to visit as soon as Thanksgiving is over. Regardless if you own a brick-and-mortar shop or an e-commerce site, it s important that you gear up your in-house staff and your Philippine call […]
Firms providing business process outsourcing (BPO) services in the Philippines have been getting ready for the coming holidays by either doubling or retraining their staff. For BPO companies that cater to e-commerce sites, an important part of the preparation is the updating and polishing of their clients brand pages on social networks and review sites.
Call centers in the Philippines cater to a wide range of industries coming from different sides of the world. From multinational business behemoths and household names to budding enterprises and the obscurest of brands—there s probably one company from each industry represented by a Philippine call center.
Perking up different areas of your business could indeed help smoothen your holiday operations, but there’s another aspect that you need to invest in to have a higher assurance of success. You have all the crucial aspects of the preparation covered—inventory is updated, phone lines are reliable, and the staff is briefed. You might even […]
Quality monitoring systems and performance evaluation programs are established in every call center in the Philippines to make sure that client expectations and campaign goals are constantly met. System updates and new skills training are regularly done to guarantee favorable results, especially in terms of agent performance.
The period that transitions an ending year to a new one is crucial to call centers in the Philippines not only because call volumes peak during the holidays but also because business performance at this time decides trends and predictions for the coming year.
A fundamental aspect of customer service is effectively handling upset customers, as their satisfaction and loyalty can have a significant impact on the overall reputation and profitability of a business. The representatives from your call center in the Philippines must know how to calm them down and offer the right kind of assistance. That’s why […]