The insights you gain from your customer service surveys are very valuable to the growth of your brand. To generate helpful survey results, you can t afford to just take the entire process of encouraging customers to answer your surveys for granted.
The insights you gain from your customer service surveys are very valuable to the growth of your brand. To generate helpful survey results, you can t afford to just take the entire process of encouraging customers to answer your surveys for granted.
Customizing your own telephone menu system is a great way of making sure that each call received by your in-house customer service team or your call center in the Philippines gets routed to the right and most appropriate department. An interactive voice response (IVR) system also allows you to record welcome greetings and instructional prompts […]
Outsourcing helps relieve the pressure from the nerve-wracking event that is the product launch. Learn more about the specifics here! Launching a new product is an exciting endeavor for any business. It represents an opportunity to introduce your innovation to the market, attract customers, and drive growth. However, the process of launching a product can […]
When we took a a side-by-side look at the industries that are commonly served by call centers in the Philippines, we saw polarized rankings on businesses under the financial services industry.
Philippine call center blogs, trusted customer support resources, and us here in Open Access BPO have been talking about how social media makes customer service proactive by allowing businesses to monitor or rather “listen” to what the public thinks about their brands. But are you really listening? Social listening, the process of tracking market activity […]
In our previous posts, we’ve covered the three fundamentals that providers of business process outsourcing (BPO) services in the Philippines use in choosing blog topics, as well as the consequences of failing to do so. Now, it s time to learn how to build a strong readership by following these basic steps:
A great salesperson knows that in order to reach marketing success, a business must not rely on self-initiated efforts in promoting one s brand alone. A business wanting to earn prominence must always have its own network of ambassadors that can attest to the credibility of the brand. With strong customer relationships and an efficient […]
The vast selection of online tools available to customers may make it seem that Philippine call centers and other forms of providing voice-based customer service are now a thing of the past, especially for the young, gadget-toting population. People can just pull out their smartphones, tap a few icons, and get instant answers without needing […]
Thanksgiving is among the busiest time of the year not only for holiday shoppers but especially for business owners as well. Normally, retail stores, online shops, and businesses would prepare for the impending rush way ahead of time. Amidst all the mayhem of going over last minute protocols, adding more sales or customer service staff, […]