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3 Quick social media management tips for B2B companies

When it became clear that the digital world will be taking over the marketing industry, companies that sell directly to consumers (B2C) were quick to jump into the bandwagon that is social media marketing. It was perhaps clear to these businesses that digital marketing has the power to drive up conversions. On the other hand, […]

Philippine BPO industry sees dynamic growth with strong government support

It seems as though the Philippine business process outsourcing (BPO) sector is unstoppable, with continuous growth forecasts for the medium term of this year. To brave this path, the whole industry is counting on sustainable support from the government as well as improved economic policies. According to industry expert Rainerio Borja, the broadening of tax […]

Navigating big data: Top 5 challenges for digital marketers

Most businesses today deal with terabytes or even petabytes of data, shaking the foundations of built technology infrastructures and digital marketing strategies. This apparent accumulation of large data volumes has then given birth to a loosely defined term in the information world: big data.

Bridging the digital marketing skills gap for optimum returns

Digital marketing drives a work practice that constantly evolves to absorb successive technology trends. Every new digital trend or device helps shape new online practices, which influence the way information is accessed and used. Note that the most interesting bit is that the tech industry seems to always surprise us with innovations that are happening […]

Google shares AdWords tool best practices for marketers

The simultaneous proliferation of multiple devices, from smartphones to tablets and desktops, has been influencing consumer behavior. In the marketing field, the whole conversion process possibly doesn t happen in only one device. For instance, customers may browse through item catalogs on their mobile phones and make a purchase later using their tablets. Common conversion […]

4 Possible reasons your content isn’t getting enough attention

In today’s digital age, there’ s no denying that content marketing has become one of the most promising marketing tool for businesses that thrive on customer engagement. With the use of strategically distributed content, brands can form relationships with their target audience and attract new customers.

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Open Access BPO 3 days ago
Providing excellent #CustomerExperience is the best way to retain customers, ensure loyalty, and acquire new ones.

Good thing there are a lot of ways to ensure a pleasant #CX, such as these: https://buff.ly/40jRZu4

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Give your customers the best service they deserve.
Let's plan the best ways you can do that: https://buff.ly/40z6wTW

#WeSpeakYourLanguage
#CustomerService #CSAT #CallCenter
#outsourcing #CustomerSatisfaction
Open Access BPO 5 days ago
𝗖𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿 𝘀𝗵𝗿𝗶𝗻𝗸𝗮𝗴𝗲 refers to the time within which agents are being paid even if they're unable to assist customers.

Here are some tips to minimize shrinkage by optimizing your agents' time and boosting #productivity: https://buff.ly/40iGKlH

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Contact us for our tried-and-tested processes to target shrinkage and improve #CustomerExperience: https://buff.ly/4jcIPYV

#WeSpeakYourLanguage
#CustomerService #CustomerSupport
Open Access BPO 5 days ago
Delivering exceptional #CustomerService through an outsourced #CallCenter hinges on a dedicated and motivated agent workforce.

However, the inherent pressures of this demanding role can lead to burnout, significantly impacting the quality of service your brand provides.

Here are key indicators that your #CustomerExperience team may be struggling: https://buff.ly/4jhS8qo

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Our processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.

Get in touch with our team and learn how we can help your brand thrive: https://buff.ly/4hbt3vn

#WeSpeakYourLanguage
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat
Open Access BPO 5 days ago
#CustomerExperiences can be a minefield for brands, with many struggling to consistently deliver truly satisfying interactions.

But don't despair! A genuine apology can be the key to salvaging a situation and rebuilding trust.

See how a well-crafted apology can transform a negative experience into a positive one on our blog: https://buff.ly/4hf47Du

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Empathetic #CustomerService experts are invaluable in navigating these delicate situations.

Open Access BPO's #CustomerSupport teams are rigorously trained to go above and beyond, ensuring a seamless and positive experience for every customer.

Contact us today and let our experts show you the difference: https://buff.ly/4jbJE4b

#WeSpeakYourLanguage
#CallCenter #CX #OutsourcingCallCenter
#CustomerServiceCallCenter
Open Access BPO 6 days ago
Multinational call center, Open Access BPO, demonstrated its commitment to social responsibility by organizing a community feeding program in Makati.

Read more: https://buff.ly/3C6GEVZ

The initiative, fully funded by the company, saw active participation from numerous Team OABPO Manila volunteers who dedicated their time and effort to prepare and distribute warm, nutritious meals to those in need.

From meal preparation to distribution, team members were actively involved in every stage of the program. This annual outreach program exemplifies Open Access BPO's dedication to making a positive impact on the community.

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Open Access BPO fosters a culture of giving back, empowering employees to make a positive impact.

Contact us to learn how these programs benefit our teams and strengthen our partnerships: OpenAccessBPO.com

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#OABPOcares
Open Access BPO 10 days ago
The holiday season has always been an exciting and profitable time for #CallCenters.

Along with all its holiday activities, however, is a type of exhaustion that may affect your agents' performance even after the holiday season is over.

𝗛𝗲𝗿𝗲 𝗮𝗿𝗲 𝘀𝗼𝗺𝗲 𝘁𝗶𝗽𝘀 𝗳𝗼𝗿 𝗽𝗿𝗲𝘃𝗲𝗻𝘁𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗰𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿 𝗮𝗴𝗲𝗻𝘁𝘀 𝗳𝗿𝗼𝗺 𝗳𝗲𝗲𝗹𝗶𝗻𝗴 𝗯𝘂𝗿𝗻𝘁 𝗼𝘂𝘁: https://buff.ly/4h5CjBp

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We build strategies that empower people with a culture of employee care, with opportunities to grow and thrive: https://buff.ly/4fRY2vq

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#EmployeeManagement #CustomerExperience
#CX #CustomerSatisfaction #CSat
#CallCenterManagement #CompanyCulture