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Which retargeting platform best fits your market?

Brands should choose the best retargeting platform that would effectively bridge disrupted customer journeys. If you’re reading this article, you probably already have a good idea of what retargeting is and how it can help boost your ecommerce site’s performance.

The underrated value of long-form content

Despite popular opinion, long-form isn’t dead. In fact, it’s becoming the center of attraction in the content marketing arena. Content marketers are divided on the idea of producing long-form pieces for brand promotion. Some argue that long texts can scare website visitors away, given the audience s poor attention span. Others, however, firmly believe that […]

Timing your marketing emails to boost conversion

Triggered emails have high open rates and are great tools to boost conversion. But first, you have to hit the perfect timing. Are your customers not opening your emails? There could be many reasons why, including poorly written subject heads and inappropriate timing. However, irrelevance may be the main culprit behind the continuously plummeting performance […]

How to Keep Your Brand Identity Intact while Outsourcing

Outsourcing is an attractive option for your business. But will this come at the cost of brand identity? Let’s find out. Companies often turn to outsourcing to streamline operations, reduce costs, and access specialized skills. While these benefits are highly attractive, there’s a major concern your business should think about: jeopardizing your brand identity. Which […]

Which video distribution platform should you use?

If a picture is worth a thousand words, a video must be worth millionsโ€”and that s why it s a powerful marketing tool. Using videos as part of your digital marketing strategy is a given, especially now that online viewing becomes more popular year after year. Two years from now, 79% of the consumer internet […]

Your landing page doesn’t have to be boring

Behind successful online marketing strategies are high-performance landing pages designed to assist customers into the next phase of their journey. It takes a successful, balanced combination of content marketing, (search engine optimization) SEO, and technical expertise to bring customers to your website. With all these components working together, the next important step is to lead […]

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Open Access BPO Yesterday
Providing excellent #CustomerExperience is the best way to retain customers, ensure loyalty, and acquire new ones.

Good thing there are a lot of ways to ensure a pleasant #CX, such as these: https://buff.ly/40jRZu4

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Give your customers the best service they deserve.
Let's plan the best ways you can do that: https://buff.ly/40z6wTW

#WeSpeakYourLanguage
#CustomerService #CSAT #CallCenter
#outsourcing #CustomerSatisfaction
Open Access BPO 3 days ago
๐—–๐—ฎ๐—น๐—น ๐—ฐ๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ ๐˜€๐—ต๐—ฟ๐—ถ๐—ป๐—ธ๐—ฎ๐—ด๐—ฒ refers to the time within which agents are being paid even if they're unable to assist customers.

Here are some tips to minimize shrinkage by optimizing your agents' time and boosting #productivity: https://buff.ly/40iGKlH

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Contact us for our tried-and-tested processes to target shrinkage and improve #CustomerExperience: https://buff.ly/4jcIPYV

#WeSpeakYourLanguage
#CustomerService #CustomerSupport
Open Access BPO 3 days ago
Delivering exceptional #CustomerService through an outsourced #CallCenter hinges on a dedicated and motivated agent workforce.

However, the inherent pressures of this demanding role can lead to burnout, significantly impacting the quality of service your brand provides.

Here are key indicators that your #CustomerExperience team may be struggling: https://buff.ly/4jhS8qo

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Our processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.

Get in touch with our team and learn how we can help your brand thrive: https://buff.ly/4hbt3vn

#WeSpeakYourLanguage
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat
Open Access BPO 3 days ago
#CustomerExperiences can be a minefield for brands, with many struggling to consistently deliver truly satisfying interactions.

But don't despair! A genuine apology can be the key to salvaging a situation and rebuilding trust.

See how a well-crafted apology can transform a negative experience into a positive one on our blog: https://buff.ly/4hf47Du

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Empathetic #CustomerService experts are invaluable in navigating these delicate situations.

Open Access BPO's #CustomerSupport teams are rigorously trained to go above and beyond, ensuring a seamless and positive experience for every customer.

Contact us today and let our experts show you the difference: https://buff.ly/4jbJE4b

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#CustomerServiceCallCenter
Open Access BPO 4 days ago
Multinational call center, Open Access BPO, demonstrated its commitment to social responsibility by organizing a community feeding program in Makati.

Read more: https://buff.ly/3C6GEVZ

The initiative, fully funded by the company, saw active participation from numerous Team OABPO Manila volunteers who dedicated their time and effort to prepare and distribute warm, nutritious meals to those in need.

From meal preparation to distribution, team members were actively involved in every stage of the program. This annual outreach program exemplifies Open Access BPO's dedication to making a positive impact on the community.

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Open Access BPO fosters a culture of giving back, empowering employees to make a positive impact.

Contact us to learn how these programs benefit our teams and strengthen our partnerships: OpenAccessBPO.com

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Open Access BPO 8 days ago
The holiday season has always been an exciting and profitable time for #CallCenters.

Along with all its holiday activities, however, is a type of exhaustion that may affect your agents' performance even after the holiday season is over.

๐—›๐—ฒ๐—ฟ๐—ฒ ๐—ฎ๐—ฟ๐—ฒ ๐˜€๐—ผ๐—บ๐—ฒ ๐˜๐—ถ๐—ฝ๐˜€ ๐—ณ๐—ผ๐—ฟ ๐—ฝ๐—ฟ๐—ฒ๐˜ƒ๐—ฒ๐—ป๐˜๐—ถ๐—ป๐—ด ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฐ๐—ฎ๐—น๐—น ๐—ฐ๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ ๐—ฎ๐—ด๐—ฒ๐—ป๐˜๐˜€ ๐—ณ๐—ฟ๐—ผ๐—บ ๐—ณ๐—ฒ๐—ฒ๐—น๐—ถ๐—ป๐—ด ๐—ฏ๐˜‚๐—ฟ๐—ป๐˜ ๐—ผ๐˜‚๐˜: https://buff.ly/4h5CjBp

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We build strategies that empower people with a culture of employee care, with opportunities to grow and thrive: https://buff.ly/4fRY2vq

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#EmployeeManagement #CustomerExperience
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