If you’re looking for a job, why not try the outsourcing sector? Philippine call centers are offering up to 1.2M jobs, says DOLE. The Philippines Department of Labor and Employment (DOLE) is encouraging fresh graduates, former overseas Filipino workers (OFWs), and other skilled professionals to join the information technology-business process management (IT-BPM) sector. Currently, the […]
Friendly customer service is no longer just a nicety; it has become a necessity in a highly competitive market. Your customers are the lifeblood of your company, and their satisfaction and loyalty directly impact your bottom line and more. One key aspect of delivering outstanding support is introducing approachable and friendly customer service. Today, we […]
Treating customers like VIPs is not just about the products or services being offered. It’s also about the entire luxury customer experience. The luxury customer experience is a carefully curated journey that leaves a lasting impression on customers. But it’s not just any impressive action, either. It has to evoke a sense of exclusivity, exceptional […]
Call centers bridge disjunct customer journeys and facilitate touchpoint transitions. And if that s not enough, they turn disappointed customers into happy ones. Too often, call centers are considered part of the logistics of a business instead of a central component of company branding. Many retailers are unfortunately stuck with the idea that the customer […]
Social customer service channels can generate positive responses from your customers, so every brand manager must know how to properly handle them. Social media websites are great for sparking brand conversations, primarily because it’s a place where people do nothing but talk or share something with one another. Although social customer service channels offer advantageous […]
Is your customer service slowing down? That’s not good. Learn what could possibly cause this here. Customer service guides customers through their journey with your brand. But what happens when the service slows down? Delays, extended wait times, and frustrated customers can become the norm. But why would this happen in the first place? Today, […]
Social media marketing will only work if you re doing it right. If building an online following is a massive challenge, gaining back the audience you lost—meaning, your “un-followers”—is an even bigger trouble. Social media marketing becomes instantly useless if people keep unfollowing you, and that s why most marketers hold a grudge against this […]
Attrition is every call center’s problem, yet so few of them are doing something about it. High attrition rates in call centers put a strain on all aspects of management. One employee walking out the door can trigger a long chain of resignations or completely mess up the way a team would execute its tasks. […]
Sometimes, security issues to your organization come not from the outside, but from insider threats. Here’s how you can counter them. Data security is a primary concern for businesses of all sizes. It’s no secret that we live in a world where digital information is a valuable asset. Therefore, safeguarding this asset—including against insider threats— […]