Call centers all over the world are growing at commendable rates, thanks to cloud solutions and other customer service technologies. Energized by the proliferation of cloud solutions and other tech tools, the global call center market continues to demonstrate a laudable growth. According to the latest report by technology research and advisory company Technavio, this […]
The fact that many entrepreneurs often don t realize is that it takes only a few clicks to build customer loyalty. The plethora of platforms that customers use to talk about products and services has triggered a rapidly swelling volume of complaints, and many managers are unhappy about it.
Forecasts for the Philippines’ healthcare outsourcing sector remain positive, especially with the help of promotional efforts by the government. Aiming to expand employment and attract new investments, the Department of Trade and Industry (DTI) endorsed the Philippines as a rich destination for health information management (HIM) outsourcing during a US-based conference.
Delivering an exceptional customer experience sometimes means identifying the crucial moments during the buyer’s journey. Using insights from their customer experience team, brand managers work hard to lay out a straightforward customer journey. In reality, however, the customer doesn’t always follow this path. For example, moving from the point of brand discovery to the purchase […]
In a fast-changing business landscape, all customer service providers must aim to become more knowledge-driven. In a contact center, routine can establish consistency and help familiarize agents with the organization s standards and policies. However, too much of it can also be detrimental to an organization s growth.
Call center mistakes can be too costly. However, there are ways around this, and we are here to talk about them. Call centers are the frontlines of customer service, tasked with providing assistance and solutions to a wide range of customer inquiries and issues. While agents strive to deliver impeccable service, call center mistakes are […]
Customers should always be a brand s main focus, especially in quality monitoring. There’s no better way to optimize your brand’s call center services than through quality monitoring. It serves as the foundation of a proactive customer service that reflects the customers’ voice. And because of this, all customer outreach managers and brand owners must […]
For your sales training programs to drive optimum results, you should know the unique traits of your telemarketers. Telemarketing is an essential component of any type of business because it can readily drive results. It allows a call center to directly connect with their target customers and gain instant feedback. This way, they can […]
The largest city in the Philippines is continuing to accumulate massive power in the BPO arena. Primarily starting out as an agricultural sector, Davao City is now rapidly gaining its much-deserved recognition as a vigorously growing business process outsourcing (BPO) hub.