English may be one of the world’s most widely recognized languages, but it’s far from being consumers’ sole language of choice when it comes to customer service. Now that personalization has become the standard of good customer care, international brands are under pressure to tailor-fit their services to a multicultural market. But does the customer […]
Providing the same quality of customer service across all touchpoints, including in-store interactions, would let you build lasting relationships. Today’s fast-paced retail industry forces brand owners to focus on tech-based customer service, often delivered via the smartphone. But now more than ever, entrepreneurs must provide the best customer experience across multiple touchpoints, including in-store interactions.
Are the performance metrics you’re using for your call center still relevant in an omnichannel setup? The trick in delivering high-quality customer support is to understand what truly matters to customers. It means learning about their evolving demands and then coming up with services that would satisfy those standards. Although it sounds simple, however, it’s […]
Improving customer service is a top priority for many businesses today, and developing a mobile app offers a promising niche for such an endeavor. A few years back, brands started launching their own mobile apps because it was the cool thing to do. It was a trend and a digital marketing stunt, something that will […]
Shortcomings in call center agent productivity can’t be tolerated. How can call center management can work around these problems? As a call center manager, you understand the significance of maintaining high productivity levels to ensure excellent customer service and business success. Do you know what happens when call center productivity is being stifled? When call […]
Live chat is the channel of choice both for brands and customers. It can save you a lot of time and money, while letting you personalize customer interactions. There’s no denying that customers love live chat. A survey revealed that as much as 41% of customers prefer this channel, compared with 32% for phone, 23% […]
Open Access BPO, a multilingual call center in the Philippines, is happy to announce the launch of its freshly upgraded corporate website. We at Open Access BPO aim to provide users a smooth online experienceโand this is what we’re giving you through our newly redesigned website.
Data analytics, borne out of the need to make sense of big data that contact centers collect during their everyday operations, is completely changing the way brands deliver customer service. Brands are always on the hunt for new ways to add value to the services they bring to customers. As the consumers’ standards of good […]
Customers always have a high standard when contacting support. In fact, there are some customer service blunders that they find frustrating. Customer service, a vital aspect of any business, often serves as the frontline for engaging with customers. However, customer service blunders in this critical department can quickly turn a customer’s experience sour. Let’s have […]