The basics of satisfying customer support can be compressed to four key elements. Here’s how to handle them correctly. With empowered customers being the new norm in today’s business landscape, providing exceptional customer support is more important than ever. It is a critical component of building strong customer relationships, fostering loyalty, and maintaining a positive […]
Thanksgiving Day, Black Friday, and Cyber Monday mark the official start of the holiday sale period. During this season, how can brands boost customer satisfaction and increase their sales? Every year, millions and millions of shoppers visit their favorite stores or go online to avail exciting holiday promos. For retailers, therefore, this period is crucial. […]
Providing an effortless customer experience has become a crucial differentiator for businesses seeking to gain a competitive edge and foster customer loyalty. Customers now have higher expectations than ever before, demanding seamless interactions, personalized service, and efficient resolution of their issues. Customer relationship managers know it takes a lot of hard work to make customers […]
Can the customer support career path be fulfilling? It can be, if organizations know how to nurture them. Here’s how. The journey from a novice support representative to a seasoned expert can be a rewarding one. In fact, the customer service career path has a multitude of opportunities for those looking to build a fulfilling […]
Among Asian emerging economies that have released their growth data for Q3 2016, the Philippines is the fastest-expanding nation. As indicated by its gross domestic product (GDP), the Philippine economy grew 7.1% in Q3 (July to September) this year. The expansion is backed by robust public infrastructure spending, increased private construction, and improvements in agriculture. […]
Facebook is about to launch a unified inbox that would let brand managers handle multiple interactions across Facebook Pages, Messenger, and Instagram. Great conversations allow businesses to forge meaningful customer relationships. That’s why these days, businesses are spending so much time managing their online interactions in multiple social media platforms.
In an age where customers demand so much from brands, transport companies need to do more than just get customers to their destinations. These days, consumers want the best experience out of every brand journey they engage in and every product or service they purchase. Across industries, businesses are under heavy pressure to meet people’s […]
Call Center Agents Call Center Industry Culture Customer Experience Diversity Employee Engagement Performance Management
A multilingual call center team is good to have but managing one can be more complicated that you might think. The growth of your business is something that you have always envisioned. Perhaps you have thought about setting up shop in other countries. You can make this expansion a whole lot easier by having a […]
Cebu City, one of the top outsourcing hubs in the Philippines, will be pilot-testing two electric trains as a transportation mode for call center agents. Philippine call center agents in Cebu City will soon be able to ride two e-trains when going to and from work. This initiative is part of the city government’s transportation […]